IKEA

ABSOUTLY WORST COSTUMER SERVICE EVER!!! I needed help measuring a couch I was going to buy in the as Is section. I asked someone and they said I could go to the window and they would print me the info on the couch. So I walked up and asked and Catherine yelled at me!!! THERE IS A MEASURING TAPE! And I asked again and she kept yelling at me! What a horrible awful woman! She should be fired! How can she be working in customer service?!?

The delivery sucks! It supposed to come between 9am to 1 pm, and they told me they will come on 1:30, then I called on 2:00 again, they said I have to wait till 4. So? I have to wait you guys whole day?

I know my way around this place finally so its easy for me to get in and out fairly quick. Customer service is so so if u can find someone who isnt bolting by you or not busy with other customers, but i am fully aware its more self serve. I love the prices and the quality or most items are prettt great.
Furniture is so so, im Usually ready to upgrade things After a few years so its great for «the now». Or childrens dressers/​beds etc they tend to go thru that stuff quick.
Definately worth cruising thru :-)

Whoaa 2.5 Stars?! This Ikea is super OG. I was soo disappointed that my phone died on my way up here because when I was in High School, my friends and I used to take impromptu photoshoots at the Ikea in Sac. Would’ve been fun to relive those moments here.
I think that this Ikea had a nicer and a bit of a bigger showroom. I wanted to play house. It was so tempting. Anyways, Theres so much that they offer here, daycare, a café, and nice but oh so cheap furniture! Did you just get a new place? (great, me too!) Need an excuse to go out to the bay? Balling on a budget in your early 20s? Same here, girl! SAME HERE.
Ikea is your one stop shop for everything you will be needing when you move into a new place. Couches, artwork, décor, tables, desks, lamps, frames, pots, pans, plates, You get the point. I will definitely be back :) 4 stars because we all know the furniture breaks too damn easy.

This is my first review and I kid you not that IKEA has the worst customer service ever. No one wants to help you because they are all lazy or not even around. You will have to walk to another department just to find an employee that will tell you to ask an employee from the department you just came from. None of the employees enjoy their jobs.
I am not even going to waste my breath explaining why IKEA lacks customer service. One foot in the door and you’ll know exactly what I’m talking about.
I would not be surprised if IKEA went out of business due to their lack of customer service and their cheap merchandise.
So be my guest, go to IKEA and deal with the lack of customer service, cheap merchandise and just having people waste your precious god damn time.

I have purchased a kitchen in Australia, and part of a kitchen in Chicago. So, I went online to design a kitchen for Berkeley. No amount of trying would allow me to log-​in or sign-​up for a log-​in, as
1) «registered at another store.»
2) Your family login doesn’t work on this facility. (I don’t have a family log-​in)
And back to 1) etc. in an endless circle.
So I tried the 1 – 800 number provided.
They are closed at 3 PM due to bad weather (true, it is raining in the Bay Area). It was 2.50 PM and the automated system would not allow me to progress. Finally I punching ’ 9′ got an operator… but I was then on endless hold. «Had I tried online, your answers are there.»
All sounds like Swedish Meatballs to me. It is easier to put an IKEA piece together than to deal with them.

Like Costco, its almost impossible for us to leave IKEA empty handed! We occasionally come here to shop for small furniture pieces (the type that one can fit into a sedan and can assemble easily), but we also find nice selections of household goods here too. The showrooms upstairs is always fun since its amazing to see how much you can stuff in a small room, along with all those funky colors. So far, we’ve been happy with the following items:
— House Plants: We found some good sized one at a much lower price than HD and Lowes. We recently got the Strelitzia, a 5-​ft high potted plant for about $ 25!
— Bedding: Specifically blanket covers and pillow cases/​mattress covers. They’re made in China but super soft and comfortable for our Tempure-​Pedic bed.
— Shelve/​aka Oversized Shoerack: The Kallax is a good sized unit that also looks good on the entrance to the house since it can fits lots of shoes/​boots/​purses and is yet sturdy enough you can drop off groceries, bags, etc. The only tricky part in assembling is the last part where you need to install all the wood screws on both sides and have everything tightened evenly. I highly recommend using the wood screws to hollow-​out the pre-​drilled bores in each of the plywood end-​piece boards a bit before attaching them.
About the only things I don’t like about this IKEA is that often times its difficult to get out of the parking lot to exit and sometimes you have to wait a while for the furniture carts to come out.

I’m sort of embarrassed to say that i actually am a fan of cookie cutter furniture from IKEA. There’s something about putting my own furniture together that really makes me feel like i can DO ANYTHING!
Sign up (FREE to join) for the family pricing card, it gives you access to discounted pricing on some items!
Also, i love finding steals in the AS IS section!

Returns department.
Think of this place like a more comfortable DMV if you’re lucky enough to get a seat. Otherwise, it’s the same.
Helpful hint! Make sure to get a number when you get in otherwise you’ll be like the dude in front that waited 10 min without getting a number. Yes, it takes about that time for a number to change. The only entertainment I had was reading other people’s bad Unilocal reviews which sparked me to write this one. Next time you shop and think about buying an item or piece of furniture, put some thought into it because if it doesn’t work out, you have to think if the item is worth returning. Alright, good luck everyone as you embark on your Ikea item return journey. For most of you, it WILL suck.

Oh my goodness, going here is an all day event, which poses some positives and negatives. The store is huge, and there are tons of people going, no matter what day of the week! I mean it’s almost like Ikea is a thing to do socially… not sure, but it’s crazy.
There is only one around in the east bay, so it is like an experience. You go, make sure you get all the little things you need, and then double make sure you want them because it is highly unlikely that you’ll make the journey, and use half your day, to go back and return it!
You do get some major deals on things that would be crazy expensive in other stores. That being said, there is also the issue of some of the items being cheaper in quality. I wouldn’t buy a couch or something that is going to be a big buy, here. I stick to the cool smaller items and knick knacks. For example, when I was there just yesterday, I bought those things that stretch out my shoes for some leather shoes I’ve been meaning to wear in. I also bought some push-​up Popsicle makers that would allow me to have the ease of having a cheaper homemade push-​up pop. Priorities…
But then again, I was able to get an attractive affordable rug for my freezing wood front room floor. Love it. I also got some kitchen items and little things for a dollar that you could not find elsewhere for that quality for that cheap.
The lines are never too long, and they know how to manage their store. Also, an added bonus is having an upstairs restaurant with Swedish delights for cheap.

Terrible assembly service! The provider is called Dynamex. They were scheduled to visit me and assemble between 2pm to 6pm. I kept checking with IKEA almost every hour from 2pm to 6pm and they kept confirming that they will be reaching my home shortly before 6pm. At 6pm they give a call and tell me that they can’t assemble tonight. Ya, that’s what you get for paying $ 200 for the assembly & delivery service.
Thanks for wasting my time @IKEA_Emeryville. I had to move everything out of the room to facilitate the assembly because that’s what they wanted and now I have to put everything back in and get it out next time you come for the visit. Terrible service. I wish I could give 0 stars for such service and wasting my time. Unilocal doesn’t allow me to give 0.
Never gonna be your loyal customer again. You have disappointed me! I don’t usually write much reviews but since you have wasted so much of my time, I thought i will take some more time and write this review so people will be smarter next time they think of getting your delivery and assembly service when they read things like «We offer a full range of services to make your IKEA experience more complete». WTF!

I remember back in the day when this IKEA opened up and it was busier than Disneyland during spring break. Wait… it’s still crazy like that especially on the weekends! Madness, I tell you.
I like coming here and looking at the models for ideas on how to decorate and move furniture around. Whoever does the displays are fantastic. The quality of the items, however, are more for temporary options than permanent ones.
Many of the items I purchased were never right. They are DIY. One leg is always shorter than the other. A part of the furniture will not fit into other parts of the furniture. Sometimes, the bolts won’t turn. It can get quite frustrating. I’d like to think I’m an ikea pro now having bought quite a few items during my college years.
If you need something cheap to fill up the empty spaces in your house, this is the place to go.
Oh, and don’t forget to grab a plate of their signature Swedish meatballs with lingonberry!

The IKEA return area had me waiting an hour and fifteen minutes to return a $ 5.00 item. Over 30 people were waiting ahead of me on a weekday about midday. Unilocalers, be aware that when you shop at IKEA, if a part is missing from a boxed item, you will be stuck in this second torture forever.
It is like a colonoscopy. It is like a bad movie that you paid good money for, and want to leave. But at IKEA there is no escape by walking out, because you HAVE to wait to return your item. Oh, yes, IKEA has seats: IF you can get one! You may not ! There is no TV, or anything to dull the pain. The line is worse then any DMV line, and it extends way out door.
The return area is also poorly organized, and has at the most three people to handle hundreds of returns. Walmart, on a busy day is a 100 times faster. In fact, anywhere else in the universe is faster.
I contacted corporate about this problem, but after a week I have not heard back, so now I am taking it up a level. I have noticed other Unilocal uses have posted this travesty also.
IKEA: Do you listen? Is this anyway to treat a customer? Is this any way to treat a human being? I have seen animals on airlines get better service then you offer have to the people who have spent hard earned money on your products.

I need to give IKEA 4 stars because they get so many things right. Not because I’m European. Because I like that they really filled a market gap — making decent home furnishing goods affordable for the masses, and basically for anyone who doesn’t want to spend a fortune on (great but expensive) furniture on one hand and doesn’t like Walmart to be their home decoration store of choice on the other.
IKEA is pretty much in the middle and offers designs for everyone to agree on. Nothing fancy, functional, practical.
Their Emeryville location is just like any other, and just like their furniture. Functional. Minimalistic design.
Parking can be found in a detached garage which makes for a little bit of walk to the store. But since you’ll be hanging with RAMSÖ, BRANDBÖ, LERNSTEN, OR BÄNGALF, it’s all worth it.

What’s not to like about IKEA. Their design and quality is definitely improving compare to couple years ago.
Don’t quite get the ppl. who complain about customer service. If you expect top notch customer service where you find a staff member on the floor answering all your questions, greet you with a smile and ask you if you need any help, or bag your items. Then sorry. you are in the wrong store! This is basically a furniture ware house and you are on your own! Gotta have a clear idea what you want and just go for it.
The only place where I have seen employees being around to answer questions is near the closest space area and kitchen area but that’s it.
And come on. where else can you go furniture and other household stuff shopping while there is also child care offered to you!!! And after you are done just have a bite of some Swedish meatballs. And again. Don’t expect high quality gourmet food as that’s really not what it is!

so I have heard a lot about Ikea store so I went there for the 1^st time to experience it myself and see what’s its all about. This is a very huge huge store. and they have lots of set up already made for you to see what it would look like if you were interested in purchasing any of them .
Its a pretty nice concept but the only down side is there isn’t any team members on the floor to help you out if you have any questions. I saw a couple things I was interested in but wanted to ask some questions but there wasn’t anyone around to help. I heard they had pretty good cheaper prices than other department stores but that didn’t seem to be very true. they have similar pricing.
I had a very horrible experience at the check out line. one of my items I was getting was a large glass bottle with a lid where you can fill it up with what ever liquids and it happened to break where I had to wrap it up because they don’t do that for here. and they also don’t have bags to put any of your products in after you buy them which is very lame. I was fabler gassed when the cashier told me after it broke I had to go back in the store and pick out another one. She said they couldn’t call a team member to go get it for me. Which made it very difficult for me since it was my first time in the store and didn’t remember exactly what part I got it from and I was in a rush. that’s very poor customer service,
Id rather just go to target next time instead of ikea if I need any home goods or things of that nature. I can tell they don’t care much about customer service here

This IKEA is visible from I-​80 which gives you the impression that it’s easily accessible but it does take a bit to get to. Once there, there is quite a bit of parking in the garage.
The store itself is laid out similarly as other IKEA. The selection and prices are good for household items for everyday use, not fancy per se but very livable.

Thank you for making it okay to be secretly obsessed with staring at furniture again.
Heres the thing with Ikea, though:
The key to getting out of Ikea happy, healthy, and in one piece, is (1) going at the right time, (2) coming prepared, and (3) knowing how to navigate the store.
NUMBER ONE: Do not come in July or August, when the latest Ikea catalogs come out. Combine that dynamic with a flurry of college freshmen stocking up and you have a madhouse. IT IS SO CROWDED that you can’t even see what’s there and it is impossible to move through the store. You’ll likely stop at the restaurant and only make a ridiculous impulse purchase on some plastic hangers and wine glasses. If you have a college student who needs a room outfitted, go in June. If not, wait until September.
TWO: Look online for the things you need. Write them down. Go in with a specific plan and focus on one room at a time, we were able to make some last-​minute in-​store decisions which turned out great. Have ALL measurements, for your room and your vehicle. This includes how wide your vehicle doors open, how much height you have inside the vehicle, and cargo length space.
THREE: Take time to study the map and look for the shortcuts. Every Ikea has a store map that is divided into two sections: The Showroom and The Marketplace. Sometimes these are on the same floor and sometimes they are divided into more than one floor. On the map you will see that there are shortcuts that can help you bypass walking through the entire Showroom or Marketplace. If you are on the hunt for dining room furniture, cut through and go straight to dining rooms, etc. This will save you time.
Ikea is one of those places that can save you a ton of money on home décor and furnishings if you make the most of it. Or it can make you lose your religion. Having a plan insures a successful Ikea visit!
So. Thanks again, Ikea.
Thank you for nailing the whole affordable yet chic furniture showroom/​retailer thing down.
Oh and also for those damn meatballs. Thank you thank you thank you.

It’s important to be fully energized for an IKEA trip. If you’re low on brain fuel you’ll want to fill up with IKEA’s little restaurant which offers cheap plates with surprisingly descent flavor. Though they clearly weren’t designed by the talented Scandenavian artists, the veggie meat balls in cauliflower sauce were very tasty! And the carrot medley it comes with, despite looking like it comes from a can, are also surprisingly savory. I always get a coffee, whether I’m eating or not. Great smooth taste and no bitterness.
Now you’re ready to navigate the maze of its many floor displays and you’re fortified for when the decision fatigue sets in. Remember — always pick the blue one.

When it comes to Ikea, I’m the queen of in and out.
No frustration.
No arguments.
You know SEAL Team Six?
I basically wrote the book on those maneuvers.
Just a snatch and grab mission for exactly what I need and nothing else.
Ok, maybe there’s a 99 cent fat-​free frozen yogurt cone thrown in for good measure.
It’s the only way to do Ikea and ward off all those murder-​y vibes that you frequently see people who are in the store give off.
I came to this location because the East Palo Alto location made a damn fool of me with their out of stock on every.single.item. I had on my list, yet for some asinine reason they still advertise and display all those items on their floor. Ugh. You’re dead to me, East Palo Alto Ikea.
.
Anyway, I came here and maneuvered the store with the agility and ease of an Olympic ribbon dancer and in so little time I honestly wouldn’t have been surprised if someone tried to award me with a piece of the Agro Crag upon exit. My compadres were mighty impressed.
I think it may have actually taken longer to walk from the parking lot to the store than to do everything I needed to do in the store.
We studied the maze, err map, for a few seconds before we found exactly which shortcuts needed to be taken to get to the picking portion of the store ASAP.
I snagged a flatbed cart, found an employee kiosk and got a quick print out showing exactly which aisle/​row my stuff was in and headed up to the registers on the side, away from the main aisle, which often have zero line.
A quick scan of my Ikea family card for some in-​store savings and an even quicker scan of my card and we were out the door.
Probably one of the most pleasant and stress-​free Ikea visits ever and their bathrooms are clean and plentiful to boot.