California Suncakes

I’ve been a long time customer for years. Order monthly delivery for years.
The way they have treated us with their $ 14 hike… is just not good business.
They will not reply to any queries as to why this has happened. Or if they will continue to offer their promo to us — they will if we pay more.
The money makers here have a great staff who care more about customers than they do.
I certainly do not want anything for free but consideration in replying would go far for that little thing called… good will.
If anyone knows a similar brand — or a competitor with better practices PLEASE email me and let me know. I will post here when I find one. I would be happy to give them my business– even at a higher price.
The product goes stale quickly — and the amount of time it takes to ship causes them to thaw — so much has changed in the last year.
By the way — please don’t decide to reply to this here now that I’ve gone public — I’ve sent you several private emails. And you are sure fire fast to reply to order for payment but not for anything else — does this go with your brand? I don’t know if you realize this.

I have always loved thrive heartbars and they are one of the few bars that i give to my children because they have high fiber (both soluble and insoluble), real ingredients, and protein. When the Whole foods I regularly frequent QUIT carrying them I was frustrated, so I began ordering directly from California Suncakes and freezing the ones I wasn’t planning to consume immediately. Our favorite bars are DATE, APRICOT, and my kids like the CHOCOLATE CHIP ones, of course.
I recently ordered another mixed batch of our favorites and part of my order was mixed up (6 of my 2 dozen bars were apple raisin instead of the apricot I had ordered). I contacted the company, got a REAL person RIGHT AWAY. THE REAL PERSON was professional and said that she would fix the order and send out the correct bars. She told me to KEEP the apple raisin as they are consumables and they won’t accept returns.
When the next box arrived there was yet another mix up — again I was given apple raisin. I called again and they agreed to fix it with the apricot I originally ordered, free of charge. They were so accomodating I felt badly that I couldn’t return the apple raisin as now that’s a half dozen apple raisin that they are out on sales. How is that for GREAT customer service? They make a mistake twice and rather than me be annoyed i instead feel badly for them about it!
A company with great customer service does exactly what they did, though. MIx ups and problems do happen, but a mark of a great company is in how they HANDLE the error. I’m impressed with their product and their employees. I think at this point my kids will probably end up liking apple raisin because they’ll have a dozen complementary apple raisin bars to eat. I definitely won’t let them go to waste, even if they aren’t on our favorite list yet.
Heart Bars are really one of the best bars out there. The rest are glorified candy bars.

I survived college thanks to these precious little suncakes. They sold them at the student store and I became a fanatic. They’re cheap, keep you full for hours and are super good for you. I can’t find them here in NYC, so I’m going to have to order them. According to their site, first time buyers get 6 cakes free! Woohoo!
The date suncakes are phenomenal– cranberry and apricot are ok.

best.worksnack.ever! bonus: they deliver a case to my office in 48 hours from my online order! superhealthy. delicious. incredibly filling. pow pow pow power punch snackability!