Firestone Complete Auto Care

Came here to years ago for 2 new rear tires, got em and they worked fine. Came back today for two new front wheels. When I got home I noticed they were the wrong size.
I brought the truck back and found out that the tires put on two years ago were the wrong size. Without hesitation the manager and employees swaped them out with the correct size at no cost to me due to it being their mistake. 320 bucks they ate in the name of good customer service and honesty.
I had good service two years ago and even better today. I’m sure this is not a common mistake so don’t run to your car and look at ur wheels; but to make it right after so long says alot. I will definitely be coming back here in the future.

On the road, traveling for work– 350 miles from home: I broke two lugs on one wheel of my F150– big pot hole– and Store Manager Rich P fit me into a very busy day and got me back on the road. Very friendly, understanding and professional team. I know about car maintenance and they are honest — which to me is the most important thing.
I still have his card and when I am in the area again, I will bring donuts or maybe some pizza. :)

I needed to get my car prepped for winter and made a few calls to the local tire and repair shops. Rich answered the phone and didn’t try to rush me like the other car places. He walked me through some tire options and recommendations for my specific car. I decided to choose this location based on our conversation. I stopped in unexpected a week later because me car was in desperate need of the work we talked about, the store was swamped but he still got my car worked on that day. His original quote was spot on, he walked me through the inspection of the car and discussed some problems I needed work on. Since he was so helpful I had him do a couple extra repairs and now my car rides like a dream. He was even nice enough to give me a pen instead of a business card!!! Great customer service, you have a life long customer!!! If you are looking for a great place to get your car fixed or get some new tires, give Rich a ring, he will make sure you taken care of like a person.

These guys took amazing care of me and my car when I broke down on a road trip back home. Not only did they make sure my car was safe, they made sure I only paid for exactly what I had done, no extra money. Aside from my car working perfectly after they fixed it they took my care and safety into consideration. They were kind enough to drive me to and from my hotel, point me in the direction of food or anything I needed, and truly treated me as if I was their kid who had broken down in an unfamiliar state. I can’t express enough how wonderful their team there, I’m lucky to have broken down in Elyria! So thankful for their kind hearts and of course getting my car up and running! Would absolutely recommend!

All this place has ever done is tell me they can’t do the work my car needs and try to charge me $ 700 for a brake job.
Not recommended at all.