Verizon

This is an untrustworthy store. Go elsewhere.
Verizon is a great company and I have been a client for years. This store is dishonest and unethical. They switched my personal account without my authorization or consulting me.
Christopher Court was the representative who did this when one of my family members went into the store to obtain help with a broken phone. His only «help» was to try to sell her another phone and when that did not work, he switched the account to a business account. He gets a bonus when he opens a new business account. Do not trust Christopher with your data.
I immediately contacted Verizon via *611 and John Babusci did a great job of correcting the situation and returning the account to normal. Great Job John.

Horrible service. I was told wrong information. Sales man, who had horrible breath, told me to not use so much data so I can get rid of my unlimited data!!! Oh please!!! Go to a different verizon. This one has a bad parking lot, not many spaces, not a good experience.

I went to this store after thanksgiving to buy a new phone. On
it said I was eligible for a payment plan, so I was like well, that’s better than paying the $ 800 or whatever upfront. When I arrived, they told me I could not do the payment plan, I was a little perturbed because with my current job, I could not afford the full price of the phone. So they spoke to a manager who told me I could get a discretion upgrade for $ 249.99 on a specific phone. I was happy with this and agreed to it. The sales person told me that because it was black Friday and I was purchasing a phone, that I could get the black Friday gifts which were a car charger, a phone case up for $ 40 and a portable speaker. I picked out my gifts and was interested in a mophie case that was $ 129.99, he said I could buy that and it would take the $ 30 off from the free promotion. I agreed to buy the more expensive case due to them helping me out with my new phone. He rings everything up and it ends up being $ 300 or so dollars. I ask him to add insurance to my plan as well. He says he adds this. I say to him, so I am paying you $ 249.99 for the phone and the difference on the mophie price, he says yes, and I agree to pay. When I see the receipt, it does not make a ton of sense but he explains the breakdown, so I say okay and seem to understand it. A week or so goes by and I see on my bill that there is a monthly charge/​payment plan for my new phone. I go into the store at my work, and they explain to me that I bought a phone on a payment plan and will be charged monthly for 24 months. I show them my bill from my day at the store and they pull it up in their system and tell me that I ended up paying for the speaker, charger and full price for the mophie case and that none of it was indeed free and that I did not pay for the phone at all yet, they asked me if I had a contract for the payment plan, I said no. I was not given a contract and I was not asked to sign anything, nothing was explained to me. They offered to return my «free black Friday items», which were not free at all. So much for not being eligible for a payment plan huh? Looks like this guy knew exactly how to take advantage of me and how to abuse a customer. I have since called their corporate HQ to submit a complaint, submitted a BBB complaint on this store and this incident and have also submitted a complaint to their customer service number.

This review is about a particular store employee named Jasaun (I apologize if that’s not the exact spelling, I couldn’t quite remember his name). Let me start by saying I have been a Verizon customer for almost 10 years now and we ALWAYS pay our bill on time each month. I have always appreciated that Verizon’s service is the best which is why we have stayed. Lately however, our bill has been out of control– $ 260 – 280 a month for just 10 G’s of data. I decided to go into the store to have my bill broken down and understand why we were paying so much and if there was a better plan or cheaper options for us. Well Jasaun could not be bothered. He glances at my plan for about three seconds and said that’s the best option and cheapest they can offer it. I asked specifically if there were any extras we were paying for (one millisecond glance down at his tablet) and he said no. I then went on to say in a very nice tone mind you, if we can’t get the bill down we are going to have to switch carriers. He again repeated there was nothing he could do for me and let me walk out of the store with the notion I was going to take my 10 year loyalty somewhere else. I was so insulted! I immediately got home and called customer service, at the very least I was going to notify them of my treatment. Thankfully, Gabrielle was so wonderful and accommodating. She apologized profusely for my in store experience and was able to drop my bill (spoiler alert: there were extras on there) and get me an upgrade to both my plan and my phone. Needless to say I will not be visiting this store in Elmhurst or Jasaun again.

Worked with Adam today on an upgrade. Super friendly guy, has been there for a while and is super nice to work with. Very personable and is someone I recommend when trying to look for a new device.

Terrible service! Went into the store in the midst of a rainstorm, and walked in to … nothing! No greeting, no acknowledgement, no eye contact … absolutely nothing! There were about 4 to 5 associates each helping someone, but unlike any other store nobody even acknowledged my presence. There was one more person also standing near the door, and so stood and waited literally for about 15 minutes. My son got antsy and started walking around the store to look at the various phones and tablets, and one of the iPad security theft cords was faulty and sounded an alarm when my son touched the device. Thinking at least this will get someone’s attention, I gravitated over there. and literally the associate walked over, disarmed the device, and walked back — again no greeting, no smile. I finally asked the associate if there was a manager in the store, and her response was «he’s over there», and she walked back to the customer she was serving. Finally just left the store — it was still raining, but definitely felt warmer outside then in the store. Was so upset that I called Customer Service, and thankfully the gentleman who took the call understood what happened and took my complaint and filed it to Corporate. Still amazed how a store can be this rude and inconsiderate. yes, you guys are the largest wireless carrier and dont need to take much effort to get people, but the AT&T store in the same town was twice as busy and their manager took the time to smile, apologize for the wait, and ask if we were OK.

Hubby and I went to get my daughter’s phone switched from ATT to Verizon. After the lack of technical expertise at the Elmhurst store, We drove to the store on 22^nd and Wolf Road. Not only was this store revamped with great products, the technical expertise of the person helping us was extremely good. We were greeted at the door, told how long the wait was, then when it was our turn, the rep knew what she was doing! It was worth the drive. Skip the Elmhurst store and head over to Wolf Road and 22^nd. Out in 15 minutes unlike Elmhurst store where it was over 2.5 hours!

What could have been an okay experience ended up taking forever and giving us both headaches.
First off the sales guy couldn’t tell us the difference in features between two phones we were interested in. We just decided to stick with what we know and get Motorola phones again because of the great battery life and the camera has improved, which was the only negative of our old ones.
This particular phone has a cool cover on the back but the black ones no longer have it. (We were buying one black and one blue.) The sales guy knew this, didn’t say a thing, and started programming phones. This is after we had already paid for them. When we realized it, we confronted him on it and he just glibly told us that’s how it comes now. When asked why he didn’t tell us, he said «you asked for black» and was a real ass about it. He then told us we’d be charged $ 35 to get another blue phone. At that point we asked for the manager, who apparently couldn’t be bothered. In the end, he finally agreed to set up the blue phone but we’re fairly certain he jerked around in the back for twenty minutes before starting. Originally the phones were set up in a few minutes. It shouldn’t have taken nearly an hour to fix the problem.
Finally, we get home to find out the phones are still running on Kit Kat, not lollipop, which, had he been able to tell us about the phones (Zeus forbid he should know his products) we might have gone with the Samsung we were looking at.
I’ll never return to this store.

Ok generally I don’t like most Verizon stores but I came in here this past Saturday and was quite impressed. The rep was extremely helpful. He helped me get the phone I wanted at a price to my liking.
I had strong reserves against the edge program at one point. I saw it as another Verizon scheme. This rep talked me into the edge program, got me a note 4 for 150 wit a ton of accessories that would’ve cost me over wat I paid & my bill is only going up $ 10 with full insurance. Walked out of a Verizon store happy for once.

The printers were down for receipts so I never got one. The salesman didn’t say that the info for the rebate was on the receipt. I called about my rebate not being sent, was told that I could pick up a copy of my receipt but it was too late to get the rebate. So I paid full for my phone. Also, I overheard the same salesman giving someone «a deal for being a customer for so long,» the price was the exact same price as listed online. Seriously?

Stay away from this store. I wanted to add a line and update my phones and the first sales person I talked to had no idea of the plans and was completely rude and unhelpful. I was about to walk out of there and another sales person approached me and convinced me to sign up a 2 year contract. She assured me that by turning in my current iPhones, my charges would not exceed $ 300, but when I got my first bill it was more than $ 150 what she had told me.
I have called customer service and they can’t help me because the store never entered the credit for the phones. Fortunately I have the records, but I will have to pay the outrageous bill anyway and hope they can give me a refund.
This is borderline fraudulent business practice. I wish I had walked out and gone somewhere else.
I will definitely take my business somewhere else when my contract is up. I hope this review will save other people aggravation and money.

DO NOT GO HERE!!! I have gone here quite a few times and regretted it every time. But its close to my work :-(they are so rude! Today was my last straw. I went in and was asking about switching my number off the account I was on and since I wasn’t an authorized user he said he couldn’t help me. I asked him about getting new lines all together on a new plan and he said he would not help me. He couldn’t answer any questions that I had. even when they didn’t have anything to do with the other account. I wanted to start new service and he wouldn’t help me! He lost business and good business! I drove out of my way to go to the Verizon in Bloomingdale and they helped me right away! I spent a good amount of money. and got all new service and new phones! Worth the gas to go somewhere else!

Extremely unhappy with the performance of my Verizon phone!!! I have had several issues with it and as I use the phone for business purposes it is totally unacceptable to have customers calls go straight to voicemail with no record of a missed call. This is a regular occurrence !!! I often have complaints of call quality from customers.
After 3 phone replacements I am starting to suspect it may be the phone model?
I will say the employees have gone out of their way to accommodate me but that only goes so far with the time and potential customers I have lost. The store says they cannot give me another phone till I am eligible for an upgrade.
As a side note the BLASTING music every time I go there makes me wonder who owns/​manages this location. It is always rap/​dance music which I understand taste may vary. However today was the LAST straw when the gangster rapper was screaming obscenities (Kill the Mother F’er) in this EXTREMELY OFFENSIVE song. There was several senior citizen couples in the store at the time and they voiced their concerns also! Rather inappropriate atmosphere for children.
GET A CLUE WHOEVER RUNS THIS STORE!!! I understand I am only one local small businessman with only two phones and you may not be too concerned with my issues but you have absolutely lost my business.

When it comes to cell phone companies, you could say that I’ve been around the block. I’ve had pretty much every cell phone provider. My latest company is Verizon, and I’m satisfied with them so far. However, I wasn’t completely happy with my phone and wanted a new one. Off to the Verizon store I go.
I won’t get into the complicated details of my contract/​shared plan, but basically I needed to cancel my contract and get on a new one with my fiancé. The guy who helped us was great at explaining how I should go about doing things and was way more helpful than the chat convo I had on the Verizon website. We came in to this store a few times to check out the phones and took careful time to choose the right one. Finally we were ready to sign up. We told the customer rep which phones we wanted and worked with us to get our contract going.
It sucks all the things they try to push on you, which is why they lose a few points from me. While he was in the back getting our phones, we were just looking around. He was in the back for a good 10 minutes and we wondered what was taking so long. Well turns out, he was bringing a bunch of accessory crap that we said we didn’t want. A whole bag full of covers, bluetooths, chargers, etc. Even after we said we didn’t want it several times, he kept trying to push it on us. My fiancé then went into a scientific/​engineering explanation about the strength of the current backing on the phone and why a case was unnecessary. God bless his nerdiness.
After about half hour, we were out of the store. When we got home, we realized that the numbers we chose for our specific phones were reversed: my fiancé had the number I had chosen and he had the one I wanted. The guy set it up wrong even though he had confirmed it with us. Whatever. We both received new numbers anyway so it wasn’t a huge deal, but it was a slight annoyance. I’d come back to this store for it’s convenience and location, but I’m not excited about the possibility of getting hassled again.

I went to this location to do some research on a new phone since my plan was about to come up for a new, discounted device. For one thing, no one would help me look at phones, they just said to walk around and decide what I wanted. That’s not terrible, I guess. But then when we talked about my plan, they insisted it was up on a later date than it actually was. I had confirmed it with Verizon before I went to the store, and told them this, but the salesperson was very rude about it. I ended up leaving because I was tired of arguing and not getting help.
Months later when my plan came up for renewal I got an automated text directly from Verizon — I was right about that date. Guess I’ll be going to a different Verizon to buy my phone.

Easily accessible, helpful staff, out of iPhone 5s

This Verizon location is my husband & I’s main store. This is where we got both of our phone’s and my husband has been going here for a couple years now.
I have only been here twice, and I really have had an overall good experience. The workers are very friendly, and they have a very good system set up for helping customers.
I went in one day and there was a really long wait time. The supervisor came over, asked me why I was in the store today, took my name and was extremely friendly! Of course I had absolutely no issue with waiting. She then came to me during my wait and talked with me which I found to be very professional! They definitely take care of you here.
Our main guy is Manny, and he is awesome! I swear this man cannot have a bad attitude towards anything. He really makes the experience a lot better for customers. Any questions you have, he will answer them with no hesitation and work with you.
The only thing I am not a fan of is Verizon’s high prices for phones. They do give great service deals though!
All in all I really love this store, and you won’t see me switching to anywhere else any time soon.