Ross & Jacks Landscaping

We used Ross and Jack’s for our new construction home in Elmhurst. The yard was a complete mess and we were not too sure that it would ever look presentable. They came up with an out of this world plan for our yard. But, since most of our budget went to the house, we had to keep the landscaping budget in check. They completely understood and worked well within the budget we had. And, they made it look amazing. You would never know we had a «budget.» Then, we created a plan with them for the future. Each year, we intend to use them to add on, little by little, to their original idea. Additionally, they were the most «professional» landscape company we encountered, while still being friendly and comfortable to talk to. I highly recommend Ross and Jack’s and will be using them for many years to come.

We have used this company for ~4yrs. I hired them for our weekly mowing because they are the only people I’ve found who say they only hire workers who are in the U.S. legally. This is important to me. But, there is always some problem, something they broke, (extra fee) trimming our shrubs exactly like I said NOT to do (I was very specific about what I wanted & Mike’s response «it looks fine, I like it, you should») or skinning parts all over the lawn because they don’t pay attention. When you call about these problems, Mike is always nice because… he always finds a way to blame it on us! Last straw… He found a way to blame my wife for over billing us for the three weeks we cancelled because of planned construction!!! Legal or not, I’m done. They’ve cost us too much money in damage. STAY AWAY FROM THESE JOKERS.
As you can see from the company’s comment-​they have no problem forgetting THEIR mistakes & blaming you. There are plenty of similar comments on many websites. STAY AWAY!

I received a quote for spring cleanup for $ 325.00. Other Landscapers offered $ 100.00 and the one I choose did a fine job. This company is not interested in small jobs or follow up on their quotations. Apparently they are not interested in new business.

I have used them for 9 months now and I’m very satisfied.

We hired this company to redo our tiny little yard in the city. We weren’t sure what we wanted, we only knew that we wanted a nice brick and some stepping stones to our grassy area. Mike came and went through all the options and designs and gave us his recomendations. We loved the finished product and the service was amazing. He was on time and everything was done when he said it would be, and now we love our little yard! You wouldn’t go wrong with them.

I can’t say how well the actual landscaping is because we never got that far. We had someone (Mark?) come out to give us a quote on a small job. «Are you prepared to drop five grand on this? I don’t think so.», he said. I guess he assumed I couldn’t afford landscaping? Maybe if you charge us 5 grand to make a 15×15 plot look nice? He then told us we probably wouldn’t live in our townhome for more than a few years. The guy was a completely disinterested in the job and spent the last 10 minutes of our conversation telling me how much money he has made by flipping homes. Oh wait, it gets better. His final suggestion, as a landscaper, was to just scatter flower pots around. «You can find them at garage sales.» Awesome advice. This is your professional landscaping opinion? Come on!

We have used these guys on many occasions for both landscape design and for the weekly service. I have yet to find another company that provides the same level of service or professionalism.
A big thing for me is customer service. I find bad customer service intolerable and they are very quick to respond to any issues while also taking the extra step to make sure that the job is done to perfection.
All in all if you are looking for professional service with an extremely knowledgeable staff, then you need to have these dudes on your list.

I have been a customer for many years and don’t plan on stopping anytime soon. They always do a great job, and the owner is one of the friendliest people I’ve ever met. Highly recommended.

This company does a really wonderful job of landscape design. But their weekly service is not very good.
When we brought this to the owners attention, instead of listening and saying he would address our concerns — he just argued with me and said i was wrong and how wonderful his guys are. All they would do is mow the lawn. His guys spent more time laying on our lawn taking a break than actually working and paying attention to detail.
So in short, I would use them for landscape design but we no longer use them for weekly service.

All around, Mark was great to work with — great vision and so helpful. The work was completed in a timely manner as promised and looks absolutely fantastic. You might find a cheaper option out there but the value of going with Ross and Jack’s cannot be beat.