Party Time

Men in warehouse very helpful loading tables. CASH ONLY! :-(

They sent me the wrong chairs and a broken table. The chairs worked out because I had them delivered on Friday for a Sunday party and they were able to bring the correct ones on Saturday. However, we did not realize the table was completely broken and unusable until the day of the party. They are not open on Sundays. When I called today (Monday) to explain what happened the woman was extremely rude and only refunded me $ 16.00. If 1 out of 3 round tables is broken and ¹⁄₃ of your party has no where to sit and eat, it could potentially ruin all of your plans. They were unapologetic, not even one ‘I’m sorry’ for the inconvenience. The woman said «you can complain all you want, we will not give you any more money back.» I would have let the entire thing go, had she acknowledged that they had made errors on my order. I am never ordering from them again. In Queens, Lynbrook or any other location.

What a let down this established Queens business was. You absolutely must not hire these people. Let me tell you what it was like to try to arrange a small rental for a wedding of 60 people.
1) My fiancé makes all the arrangements over the phone for us to reserve equipment, pick up ourselves on Friday, and pay for them to pick up from our site the next day for a fee. All goes well except that you can’t arrange a pick-​up time, only a «pick up after» time. OK.
2) Pickup: We arrive at the place to get our stuff. There are zero other customers in the shop, but we still have to basically beg to get tended to. They can’t figure out who we are or where our packing slip is. When they do, they tell us to bring our truck around to the back to load up.
You would thing, since we have arranged this in advance, our stuff would be back there already, counted, set aside, ready to go. Nope. In fact, we can’t even pull into the loading area because the «boss’s car» is parked there. So we wait on the street, and the worker who is helping us does. .. nothing. He doesn’t start counting items and gathering them. He stands there uselessly.
TWENTY MINUTES LATER the boss comes and moves his car. Only now does the one worker — one — start gathering our items. Of course I help him load. Time is still dragging by. Then — amazingly — he can’t find some of the items — an umbrella and three cake stands. Nothing especially rare or fancy. Another worker comes to help, says they don’t have them. In substitution for a glass cake stand, he suggests a much smaller metal serving platter. As you can imagine, this is not going to work.
So I take matters into my own hands and ask the front office for help. I also go into the stock area with them and look for it myself. I FIND IT IN ONE MINUTE.
SEVENTY FIVE MINUTES after we arrived to pick up 60 chairs, three tables and a few other things, we are finally ready to go. But now the guy counts our chairs and says we have one too many. My fiancé counts, says we have the right number. He counts again, says we have two too many now, won’t let us go. So I climb into the truck, get him in there with me, count slowly two at a time. .. the number is right. He finally lets us go. Great service, man.
3) The return: We pay $ 225 for them to pick up from our event location on a Saturday. I have no problem with the price, it’s convenient and worth it. The driver shows up decently on time. He is courteous and does the loading himself. This is the best employee this place has. But there is still a problem.
He signs off on having gotten everything from us, we’re good to go, he drives off. But a week later my fiancé get’s a call from them — to apologize for the 100% terrible service they’ve subjected us to? No: to tell us we didn’t return a tablecloth. One tablecloth. Do we have it? we don’t think so. OK, they are going to KEEP $ 100 OF OUR DEPOSIT. What the hell?
4) We find the tablecloth in our laundry a couple weeks later, call them, arrange to return it, can we get our money back? Yes. So we go over there on a Saturday to finally do the last business we ever will with It’s Party Time Of Course!
We show up. There is, again, no other customer in the shop, but we again can’t get a hello from anyone not the attention of anyone sitting at their computers. When we do, the one says, «The person who does that is not here. You’ll have to come back next week.»
What? No. We pushed the point, and eventually got her to get out of her chair, walk over to a file, and do the one minute transaction for us – and of course I demanded a receipt because it is clear that no customer can trust this place to be at all dependable in any regard.

Party Time saved my wedding. We had a contract with another company and then the morning of the wedding, no one showed up with the delivery. So just hours before the wedding, we had no tables, no glasses, nothing. We called Party Time and miraculously they were able to deliver. Everything was perfect and the night was beautiful. If it wasn’t for Party Time, my reception would have been ruined. My family and I are eternally grateful to this wonderful company. Thank you so much!!!

WORST company I have ever dealt with — for anything. You’re better off planning for your guests to sit on the floor (which realistically they might have to if you order from this company and expect to receive your items more than 10 minutes before your party). Management is either beyond incompetent or just do not care — maybe it’s both. I literally sat on the phone for over 40 minutes straight (starting a little more than an hour before the party was set to begin and more than a day after the items were supposed to be delivered) being told that they just don’t know when I will get my order, that their driver’s won’t give them information (really? who is the boss??), that someone switched the delivery date… and NASTY! It was a very stark difference from the sweet and helpful woman who took my order. I am still confused why they acted incredibly surprised the day of delivery to hear it was for a corporate event or why that should make ANY difference in the level of customer service — a customer is a customer. Bottom line, prepare to be incredibly disappointed and stressed out because they will get to your order when they feel like it, IF they feel like it. You would expect that with what I went through they would have AT LEAST discounted the order. Shame on them.

Never have I experienced a ruder group of people… customer service is obviously not a priority here. Every call was ruder and ruder. Every answer met with a smart aleck response or worse, a «You’re just going to have to deal with it». No manners and no phone etiquette.
My company ordered rugs for a platform that was being set up. 2 of the 3 rugs came covered in gross gunk and smelling like cat piss. Not cool. They said they would send some new rugs but the women on the phone was very snotty and had the audacity to insinuate that we were lying about the quality of the rugs. Why would someone lie about that?
And I don’t have words for the delivery guys they sent. Almost destroyed a wall of Poland Spring bottles and knocked into a couple of our other walls trying to set up a stage. On top of that they didn’t check the rugs they dropped off, leading to the situation above. Just lazy.
Obviously the last time we’ll be using Party Time.

Party supplies whether its for a casual soirée, a holiday party, or a wedding can be a daunting and incredibly expensive experience. Instead of having to find specific services at different places, there are stores like Party Time that can handle most of your needs, from table setup to linen /​equipment rentals.
Their website, though a bit archaic, has a handy list of items with prices (big plus!). Combing through the site without a search function isn’t easy and while their email response times are quick, they’re a bit too one liner for any novice to really follow along. Calling in and asking questions might be a lot easier.
I worked primarily with Barbara /​Sharon to setup a running list of services to be delivered on the day of a big event I was throwing. The prices were not the cheapest I’ve seen (far from it), I was banking on their delivery to be prompt and easy (which was sadly on the later side and a bit slow on the setup).
Some things to know: They charge a $ 100 deposit, delivery might be quoted as «free» but there is a fuel surcharge, and helium /​table setup is extra. Another tidbit is they close at 5pm every single day except Saturday till 2pm. They aren’t open on Sundays.

This is the first time I have ever rented party supplies for an event and I was very pleased with my experience. Carmen and Sally helped with the details and I believe I got a pretty decent deal. The bottom line is that if you order $ 150 worth of stuff, they’ll deliver with only a $ 25 fuel surcharge. The dishes I rented were immaculate as were the wine glasses. The banquet tables are very sturdy but beware: I had to put felt pads on the feet because they would have marred my wood floors. Also, the wood is very rough and if you get the polyester tablecloths PT rents, you must put something between the table and the tablecloth so make it feel padded. I used an upside down plastic table cloth with the flannel side up. Expect to put a $ 100 downpayment which is refunded. They are not prompt on pickups and there is no answering machine or service.

Follow up to a continuing unpleasant rental experience:
So after two months of waiting for them to credit my receipt for a $ 100 deposit charge for tablecloths they claimed were stained (which they didn’t pick up until 2 weeks after the party) they finally agreed to refund my deposit about 2 months ago and I still haven’t seen a credit on my card.
After calling a woman who was in the middle of lunch and chomping while screeching «whaaaaat»? she said she’d call me back when she dug out the receipt. I’m not holding my breath for the $ 100 but wish I could report them to the BBB.

Renting tables, linens and general supplies to throw a party/​wedding/​kick-​ass event can be a nightmare. Prices will range from insanely expensive to reasonable for no particular reason. Delivery is a whole other story as well… there’s restrictions on when the company will deliver, where it will, fees, charges per stair… etc.
In a round of calling for quotes I reached Blanche at Party Time. After speaking with several other companies and encountering the entire range of customer service from moronic to outright mean, she was like a breath of fresh air. She called me sweetie. She actually attempted to sell me on using their company rather giving me a long list of reasons why I shouldn’t use them (this actually happened with other party rental companies). After the quote and breaking down the numbers – particularly factoring in the level of competence of each company, I decided that Blanche and Party Time would give me the least amount of headache.
With that said, here’s some things you should expect:
— Minimum order of $ 150
— They charged an additional $ 15 to carry the tables up five stairs… each way
— $ 50 security deposit
— They won’t deliver after 4pm
— The website is in depth, pricing isn’t the cheapest I found but they felt the most trustworthy and they don’t charge an additional delivery fee which other companies use to squeeze out $ 50 — $ 75 extra
All in all, they got the job done. The quality of the tables was not the highest — one was actually concave — but they arrived and were picked up without a hitch.