Park Place of Elmhurst

Very unprofessional director of admissions for rehab, Holly Barbosa. Did not return phone calls or communicate about a desired admission. Do not recommend! Many other places better for rehab.

My father was in Park Place for a couple of months after discharging from Marion Joy Hospital. We were so pleased with Marion Joy, that we wanted him to continue his care at a facility that had Marion Joy therapists. Park Place according to Marion Joy, was the best place to go. So we had him admitted to Park Place to continue his therapy for a massive stroke that occurred in January.
While the therapists are amazing at Park Place, everything else is horrible. They are completely understaffed. If it wasn’t for our family visiting my father daily and nightly, half of the patients wouldn’t get fed! Our family should have been on the payroll for all of the work we did there. Food was just placed in front of these patients with asking if they needed assistance. Half the time we were cutting up their food and getting them coffee and drinks. The nurses are so sweet and very caring but they are so understaffed that you can tell how physically exhausted they were. One night we were in the tv room with several patients and one of them became combative and almost fell out of her chair! My daughter was running around looking for a nurse and finally found one. We are there to visit my father, NOT work! I feel so sorry for the RN’s and CNA’s there. They should all be commended for their hard work. Shame on Park Place for not taking care of your staff. How are they supposed to give quality care to people, if they’re understaffed. I’m sure they’re not getting the salaries that the administration are, but they should! They definately work harder than all of you!

I can’t imagine why the other reviewer gave this such a stellar rating, perhaps she was dazzled by brunch. I just returned from visiting a loved one whose family chose this unfortunate place to put her. I’m glad they are not my family. We arrived to find her in her WC, in need of help but no one was responding to her call from her panic button around her neck. I went in search and after a failed attempt to find someone, I returned and in came the aide, apologizing that her pager didn’t seem to be working. WHAT!!! She was a nice young woman, but you don’t let someone sit in the bathroom for 15 minutes wondering if anyone will come and help. Thank god we came early. She said we weren’t expected until 2pm… and sooooo… what did that mean?
We then returned from our outing and had another aide arrive, say absolutely NOTHING to us, not hello, good evening, how are you… not a SYLLABLE. When I asked her if she was the nurse taking her blood sugar, I received a sullen, «I’m not a nurse.» I and my mother, also visiting, were APPALLED at her lack of kindness and her rude behavior. And then, upon entering the bathroom, we saw that no one had bothered to clean the rather obvious messy toilet after our departure. When I asked the front reception about the possibility of cleaning it, I was apologetically told that housekeeping was gone for the day. So if someone notices it in the morning, but may get cleaned. Disgraceful.
Let’s not discuss the rooms, etc. our friend’s looks NOTHING like these photos displayed. It’s a glorified hospital. Period. When I asked where the dining area was, etc. our friend said the basement. Must be a lovely cheerful place to dine. I saw no common room to meet people, watch TV, play cards, etal, on the main level. I might have missed that…
Sad. Very, very sad.

Park place independent living maybe great but pray you do not end up in assisted living. There dining room is poor, food selection poor. There is no communication between shifts or personnel. They have missed dosed our resident at least 4 times. She was not dieting before moving in 4 months ago but is headed that direction now. The director of assisted living is always investigating their errors and rarely gets back to u with an explanation. An accident waiting to happen!,