Macy’s Furniture Gallery

I purchased two Drake curio cabinets and they arrived Nov 27^th. Once the delivery guys left and I finally managed to check out my new Macy’s furniture my excitement quickly deflated as I started noticing defective issues with both cabinets! For starters, the soft felt liner material around the opening to keep the dust out had a quarter space gap! Whats the point then? It’s a feature of the cabinet to keep your collectables dust free! Even the old worn display model at Macy’s was nice and tight. I checked and even took comparison pictures to prove my point.
On one cabinet the sliding door wouldn’t even slide smoothly! It kept grinding into something as you pass the center while sliding it. Also, it wouldn’t open as much as the other Macy’s curio cabinet. It would tighten about 6 inches short of where it should end in both directions! I scheduled a Macy’s «professional repair» guy to come on Dec 5^th and all he could do was spray some WD-​40 and call it a day, thanks Mr. Professional! Obviously that didn’t work. I called up Macy’s on Dec 7^th in hopes that all would work out. I Asked about an update and to my utter surprise this is NORMAL and not a manufacturers defect!!! They didn’t want to replace it! And i couldn’t return it! Not without getting hit with their 15% restocking fee! After a heated response from yours truly, they finally agreed to replace one curio without fees. So on Dec 20 I finally got one of the curios replaced. This one does not have the defective sliding issue like the other. It slides smoothly in both directions as it should. Aside from all the top edge dings in the wood (I counted seven) guessing from the delivery, the only problem with this curio is that when you slide the doors closed, the door panel doesn’t line up with the frame. I am not exaggerating but it is either half an inch off on top if the bottom is all aligned or half inch off at the bottom if the top is aligned! I’m too exhausted to deal with anymore of these quality defects but what can I expect from a Chinese product and Macy’s quality care for its customers. Either way, that is why I’m leaving this honest review of my Macy’s experience and I hope I have saved someone some time and anxiety regarding any possible consideration of purchasing this curio cabinet.

I wish I could give negative stars.
We saw a few pieces of furniture that we liked and decided to go with that, our salesperson Richard told us all but 1 item would be at our apartment by our move in date.
A few days later we are told that only 2 will be there on time and the rest would be available a month later. We wanted our furniture soon as promised so we decided to cancel our order since we were allowed to. We went in and talked to the manager who said she would cancel the order, the day after we called Richard to confirm the order was cancelled.
3 and a half weeks later we get an alert on our credit card saying Macy’s wants to charge our account. We rejected the transaction and reported as a fraud since Macy’s did not have approval to process a cancelled transaction. This was very inconvenient because we have to wait 2 weeks for a new credit card.
Our salesperson never cancelled the order and wanted our money to show that he did a sale.
Never will I step foot into Macy’s furniture again.

After waiting over 10 minutes on the phone, they answered and hung up on me.

Always empty in here. I rarely see staffers or customers browsing — if anything they are walking through to get out, which I had been doing myself.
Having said that I was also able to look around in peace, without anyone approaching me. So that’s good, granted I didn’t seriously need any help.
Occasionally they have nice setups and designs, to lure you into buying something. A few months back, they had full wall decals of prints of NY landmarks or taxis that seemed creative and really decorative. I was almost tempted to inquire about the price… almost.
But I notice the furniture looks cheap, poor quality. Doesn’t mean it IS cheap per se, but you can find furniture that looks more high end or classy, for a comparable and reasonable price elsewhere. Nothing looks appealing to try out or sit on. And their couches always look uncomfortable. Where are the cushy and relaxing recliners? Maybe I didn’t venture in far enough. I didn’t feel particularly inclined to do so.

We had an awesome sales person by the name of Daniel Hartz, Mattress Specialist, who helped us out with the whole mattress selection process for family members. He knew each model and spent time going through the most suitable ones for us. Talk about exemplary service. We really lucked out after reading some of the bad reviews on Unilocal.Customer Service depends solely on the sales person providing the service. Shopping for a bed is definitely not like the old days when you had ordered the frame, with either the soft or firm mattress and shipped all inclusive with the boxspring. Shopping for a mattress is so high tech these days. The lingos– cooling gel, body temperature, etc… You can literally spend the whole afternoon here trying to figure out which bed is right for you.
Tell Goldie Locks and the three bears that beds are not made like the old days any more. LOL.
Delivery was a two hour time frame. There guys delivered the beds without a hitch. Geez… forgot mattress pads. Oh well! back to the department store I go.

I’m subtracting one star because it took me quite a while to find someone to help me. I circled the showroom for around 20 minutes without finding one salesperson. I then left the store and decided to go to others in the area before coming back and giving Macy’s another try. Once again I was circling around for quite sometime until by some miracle, I spotted a salesman who immediately helped me after I approached him. Victor was extremely helpful and friendly and made the process quick and painless. Within 15 minutes of finding Victor, I found the chair I had been looking for and he had it set to be delivered the following weekend. A day before the delivery I received a call giving me a 2 hour time window (much better than the usual 3 – 4 hour windows other furniture companies give) and also received a call a half hour before the delivery men showed up. The delivery men were also very friendly and asked if I would like them to cover their shoes prior to coming in as well as ensured I was happy with the placement of the chair prior to them leaving. The chair seems to be of great quality and though I have only had it for a couple weeks, seems like it will last a long time. Victor also called me a couple days later to ensure the delivery went smoothly.

THIS PLACE HAS THE WORST CUSTOMER SERVICE EVER. How can i give them ZERO stars???
all the employees there act like you are there impinging on their day.
you have to approach someone for help, then you have to wait 45 mins until they feel like coming back to help you. …if you are lucky.
After 3 weeks of waiting I called back and apparently my order got canceled and the sales associate was on sick leave. Another sales associate told me rudely that he cannot be responsible for anyone else customers. THAT“s when i had it. I asked for the manager.
The manager messed up on the order even after I gave her the SKU number, then she wasn’t able to process my credit card because she messed up the order with another couch and wasn’t able to cancel it right away. So I had to use another credit card all the while she just kept saying that I should make sure my account wasn’t charged. She is supposed to be able to do her job, not cause more work for me to do. She should be able to make a simple sales transaction.
WORST Experience ever.

I had the most pleasant experience here. I’m not going to get into the boring and extensive details about my sofa issues but I walked in there and went straight to customer service. The lady was NOT helpful at all. I think she just wanted to go on break or something or wanted to be somewhere else but she was no help at all. She was rude and seemed annoyed to be there. Then Martin came over and helped me with Eeeeverything I needed! He was such a gentleman and very helpful. Thank you so much! 5 stars because of staff like him, if I were to review based on the first lady I would give it none!

WARNING — BE CAREFUL ABOUT BUYING ANYTHING FROM MACY’S FURNITURE!
They have nice stuff. It’s pricey, but nice. But I’ve found them to be completely incapable of delivering the right products. Every time I had a delivery from them, they loaded the wrong things onto the truck. The latest was a platform bed and mattress. After the delivery people brought the items upstairs and set up the bed, they told me they had the wrong slats (rails). What they brought was for a King size. I ordered a Queen size. Par for the course. As mentioned, this isn’t the first time Macy’s fu***d up a delivery. But when they called in, we were told the slats were on back order and nobody knows when they will be in. A day later, they called and told me the slats were due in two months later — this is for a bed that had already been ordered two months before. But wait, there’s more. The slats were due to arrive in the warehouse in two months. They said it would probably take another few weeks, possibly a month, before the warehouse could sort the shipment and be ready to schedule a delivery. I swear, I’m not making this up. (I couldn’t. I wish I was that creative but I’m not. If anybody wants to track this down to verify, the sales check # is 23 271 128; although I’m sure Macy’s will refuse to talk.
Anyway, understand what slats are. They are thin pieces of wood that run a long the bottom of the bed, under the box spring or for a platform bed, under the mattress. There are about 4 o5 5 that are more or less evenly spaced. The difference between Queen size and King size is the length. Now I’m not an retail genius, as I’m sure the Macy’s executives are (by the way, this was actually escalated to the corporate executive office) but if I’d have been in charge, I’d have taken the slats to a lumber yard and had them cut down to size. But what do I know. After the folks in the executive office were unable to come up with a solution, I called and had them remove the bed, got a credit and bought a different one from a local store that also has good products and a track record of flawless delivery execution.
Here’s my real problem with Macy’s. I honestly don’t know if it’s a case of grotesque stupidity. That, actually, would be the best case scenario. considering how in three deliveries over different periods of time, all were erroneous, how in each case the drivers tried to persuade me to accept the incorrect merchandise (the rocket scientist who delivered the wrong-​size slats asked me if I had a saw — for $ 800+, I’ll be damned if I’m going to cut, especially given that I’m also a klutz; but I would have let them take the slats to nearby lumber yard, have them cut and come back), I wonder if Macy’s knew before the trucks went out that they didn’t have all the right merchandise and chose to try to persuade the customer to take what they had on hand rather than what is ordered. Three purchases, three «erroneous» warehouse truck loadings, and three efforts by drivers to persuade me to accept incorrect items — a coincidence? Who knows. But whether it’s honest idiocy or a subtle bait and switch designed to spare Macy’s the expense of getting it right, I don’t care. Both stink and I cannot imagine ever again buying furniture from Macy’s.

SLOW, unresponsive service. I am almost positive they deliberately lied to us to get a sale in at the end of the quarter

bought a bedroom set from Macy’s 5 minutes before the store closed on a weekend. the sales person helped us open a Macy’s account which saved $ 100.
delivery was 4wks after the purchase, but it came on the date that was promised. got a couple of reminder calls before delivery date, and 3 guys came during the 2hr window. They were professional and put everything in its place quickly and removed the trash. no problem at all. the guys didn’t ask for a tip, but gave them one because I was very happy with the experience.

Ordered a bed from here and have no complaints, sales people weren’t sleezy like some of the other bed places. Sure the bed was pricey but you get what you pay for.

Most of the furniture, especially the comfortable reclining leather chairs, are very expensive for the quality.
This Macy’s Furniture Gallery location is usually clean, but also somewhat empty whenever I’ve been there. As another reviewer noted, lots of the salespeople here seem to be lethargic about helping customers (at least me). I guess they get paid hourly rather than on commission.
I went to this store recently to buy a reclining chair for my mom. There was only one other potential customer at the store, but none of the three salespeople on the floor volunteered to help me. I had to go over and begin asking a salesperson questions. That salesperson responded in a half-​hearted and somewhat annoyed manner to my questions, as if I was interrupting him from something very important — standing around, doing nothing.
Needless to say, I won’t be back at this location and I didn’t buy anything from here.

I had purchased a credenza from this store awhile back. Don’t know where it was shipped from or if the supplier is even associated with Macys but, after (3) attempts finally received item in decent condition. First time finish was lifting, 2^nd time top and sides had many noticeable imperfections, 3^rd time top was literally cracked in half. Finally on the 4^th delivery, they had to literally put together in my hallway of bldg. Very noisey! One of the workers was rude. I complained and they gave me $ 100 gift certificate. (I just wanted good service and a decent product! I guess too much to ask.) I would think twice about going back. Well, recently went back and salesmen were just standing around, no customers in store. One would think they would have pounced on me for the sale. 2^nd time, same thing happened. What is wrong with these people? Made me feel like my business was not important or wanted. I walked out and never will return!

I GOT JE*KED!
This is what happened…
I wanted to buy a light color couch for the past few years but was reluctant because I was worried about it getting dirty easily, however one day I walked through Macy’s found the perfect sectional for my living room, I spent around 45 min sitting there deciding whether it was comfortable and the consequences of buying a light color couch. Finally a salesperson Deb walked by, I asked her a few questions about microfiber and how easy it was to clean. She then proceeded to tell me about the 7 year warranty they offer and how it worked she was bubbly and friendly. After hearing about it I was confident to invest 4k for the couch plus the extra money for the 7 year warranty. Deb notified me that I needed to pay a 25%down payment first and when the couch is delivered (she told me it would take my couch 3 – 4 months to be delivered) my credit card would be charged for the balance. I was fine with that so we proceeded, she then came back with a bill which was 25% of the couch plus full payment of the warranty, I asked her if I paid for the warranty now when will it start? She said it would start immediately, so to me that didn’t make sense, why would I want a warranty to start 3 – 4 months before the couch arrives? so I asked her to charge the entire balance including the warranty when the couch arrived which she agreed. Fast forward 3 months later… I got the call from Macy’s that the couch was ready to be delivered, I was excited. April 21,2012 delivery guys arrived at my door they were really nice and professional good experience… Fast forward May 3^rd 2012 I got my credit card bill, I noticed that only the couch was charged and I didn’t see the warranty billed to my credit card, so I called Deb. on Monday May 7^th 2012, I was notified she was away and wouldn’t be back till May 10^th, I called on the 10^th and I was told she’d be back on the 11^th, so on the 11^th I finally got in contact with her and told her what happened thinking she’d tell me she forgot and will add the warranty back, but I was wrong. she told me I had the couch in my house too long so they couldn’t help me. What the??? By the way her tone was not the bubbly Deb that sold the couch to me, now she’s totally toned down and cold even and on top of it not apologetic! without the warranty I would have NEVER bought such a light color couch and she knew that esp with all the questions I asked about the warranty and she convinced me how good the warranty is and she’s fully aware that I made my decision on the color based on it… I told her I was really ticked off because about this and she said she would speak to a regional manager that was coming in, needless to say she called me back today again saying they will not do anything for me because again I had the couch in my house too long… omg. I am really feel like I’ve been tricked and now I have a couch that is super light colored and I’m so worried and scared accidents or spills, I barely sit in it now. Thanks Deb and Macy’s furniture store!
Needless to say, I will never buy furniture in Macy’s ever until the day I die…

My partner and I bought a couch and 2 chairs from this store 10yrs ago and we have LOVED them. We are going to be getting new ones next year not because we need them but because I just want to redecorate and I figure 11yrs is really good. The first place Im going to is this Macy’s why go anywhere else. I do remember 2 yrs before buying from this Macy’s we went to one of those discount brand stores and with in 2 yrs we needed new. You get what you pay for!

The store itself is nice but overall their products are too expensive. We were in the market for a new couch. Macy*s Furniture Store was the first place we stopped by. They have a very large selection of furniture but the nicest and most comfortable are grossly marked up. We found a really nice and large couch at Ashley Furniture across the street for over 1K less than the nicer couches at Macy*s.
The sales help was friendly enough but felt a bit obligatory. After two trips into the store we decided to go elsewhere. There are many name brand furniture stores right across the street, I’d save some $ and check them out after a walk through Macy*s furniture gallery. It really makes you appreciate the savings you get at another store.

I went to Macy’s Furniture Center for a couch. Among their vast selection I also found a new dining room table that was on sale. I was helped by Scott who was very knowledgeable, pleasant and helpful. It took just a little more time than I’d hoped for, but overall the experience was great!

Got my new sofa and chair from here. The saleswoman, Deb was friendly and super honest about the quality and steered us in the right direction. It was a great help since we wanted something as soon as possible and i was crazy indecisive. Plus we got our chair on clearance. Saved $ 500 bucks. I would go back to Deb.