Macy’s

This macys is a let down. I walked in and the makeup counters all blasting there own music so all you hear is a bunch of different beats playing at the same time. Whatever a mess! Then we go to the mac counter and it took us like 5 minutes to finally get a mac employee to help us. This lady finally helped us and she was nice. Therefore, thats the only reason this macys is getting two stars. I went to the womens bathroom on the second floor and that bathroom was pathetic. There was paper all of the floor. There were two out of order stalls. One sink didnt work. This bathroom was pathetic. The manager of this macys sucks and the restroom attendants need better training because that place was disgusting. WORST BATHROOM EVER.

Come here occasionally with my mother to buy clothes. Last time I went there, we were buying clothes for my grandpa’s funeral in 2010. My mom had an coupon and used it unlimited times. We went to the check out several times so we can reuse the coupon.

BIG compliments to two AMAZING Employees who made my shopping experience as a visitor to USA a supremely worthwhile experience. Ms. Joann Lewis Pierre from 3^rd. floor Ladies Dep’t. patiently and so kindly helped me. I went to purchase ONE dress for my niece’s wedding. I ended up buying SIX dresses. Also Simon from Ladies Shoes patiently helped me in selecting a shoe. I had GIVEN up on buying same. Two EXEMPLARY employees.
Helyn M. Parsa. from Trinidad & Tobago. West Indies.

Slowest employees.
Employees don’t give a damn about you. Ask a question? They don’t know. They don’t care. They give you a face if asked more.
Holiday sale? Only 2 registers open on the entire floor. I waited in line for 50 minutes here to return items.
Customers here rage left and right.
Most unorganized Macy’s I’ve ever been to.
Save yourself. Don’t come here. My first and last time here.

Because it’s easier for me to get to this location rather than Herald Square, I sometimes have to brave it for expediency.
Pro’s: 1. Proximity to me. 2. Some staff — today’s highlights were two lovely young women in Men’s Dress Shirts. 3. Macy’s website also enables you to check in-​store availability ahead of time so you know you won’t have a wasted visit.
Con’s: 1. This is the filthiest, dirtiest store at which I’ve ever shopped. I mean, consistently disgusting. Clothes are heaped on the floor. During major sales and in August and December, they bring out large dumpster bins in which they load the piles of clothes into rather than rehanging and restocking. And it’s not as though they clean up after closing either — I’ve been in at opening hours to see those bins full at one minute after opening.
2. Staff is almost always abysmal. On this trip, I bought my son a suit (a commission item) and we were not even greeted or acknowledged by the idle sales associates. And do all shoes salespeople have to walk at a snail’s pace? Ridiculous. The customer service (excluding the ladies mentioned in the Pro’s section) is typically so lacking and so indifferent, I always promise myself I’ll never return.
3. They don’t carry most of the brands or lines I would be interested in.

Came to macys today this the second time lot of people working n the floor but not cashier open. I have to runing around looking for cashier to pay. Not good for biss.

Cashiers are the laziest. In the INC section, there were 3 cashiers and 3 customers, including me, trying to pay. One cashier says I will do some cleaning. The other finished the transaction with a customer and said «I will go to get ready». And the other one was with a customer and was soooo slow. Probably they get paid by hour. No manager around to help customers. I put my selection on the side and I walked out there.

I’ve been in the shoes department for the last hour and I’ve been feeling I have to beg to an associate to let me buy the shoes I want. Nobody seems interested in working today, is someone’s else job to help me. I mean, I don’t even want help, I just want the other pair which you people have kidnapped in the back.

What esle can you say about Macys tho.
Its THE store to shop at for most all name brands. Plus this Macys is located inside Queens Center Mall and this macys is all 5 floors inculding the basement, Their is nothing more to say about this Macys tho because ALL the macys are the same to me LOL.
Just know that this Macys even tho its in the Mall it doesnt get that crazy or packed at all even on holidays which is shocking to me.

This store is a hit or miss but has great hours. Great door buster steals in the mornings. Great place to walk around and find fashion tips. Staff can be rude and lines are often long.

If i could give this Macys zero stars i would. Rude customer service and MESSY women’s department. Stay away from this store!

I wish I could give this place no stars at all. First of all not every person receives gift receipts during the holiday season but if the package is in perfect condition and contains the Macy’s return label I do not understand why it is so difficult to get store credit.
Also why is it that I always see a little group of about 3 – 4 employees gathered around one register just chit chatting. Meanwhile, there is a long line with about 25 customers standing waiting around for the entourage to break up the party and get back to work. Then the employees give you an attitude as if you just ruined their day. I’m sorry for intruding on your work day and requiring service to checkout with the items I have in my hand. My prediction for Macy’s is that it will go out of business within the next 10 years due to lack of service and the made up return policy employees make up to their benefit. Just order whatever you need online because this place is just not worth anyone’s time or money.
This place is horrible!

Unlike other reviewers, I didn’t experience bad customer service here at all. In fact, the cashier who helped us was very personable and friendly. The line wasn’t long and we were in and out pretty quickly.
This Macy’s is large, well stocked, and organized. There was a variety of clothing for us to choose from and my boyfriend found two outfits effortlessly. They also had killer deals, which is a nice perk of shopping right after Christmas. It was a little crowded but not outrageously so.
The thing I don’t really like is the layout. There are many floors and it got really confusing trying to figure out where the different sections were. The same confusion occurred when we were trying to leave and could only find an escalator that goes up from the outside. With the help of an employee, we found the down escalator, but it was just weird to me that it was so difficult.
I’d definitely come shopping here again and, in time, I’m sure I’d grow accustomed to the layout and find what I need more easily.

The usual chaos at most Macy’s doesn’t scare me — I am Macy’s lover wherever I go because I can always count on them to find a steal! On this visit not only were there sales from the crazy Black Friday weekend — the AMAZING Friends & Family pre-​sale was on!
This Macy’s is no Herald Square, but you can always find little something. My favorite place in here is the women’s shoe department — Ahhhh well its my favorite in every other Macy’s too — LOL. On this visit the department was surprisingly organized despite the crazy weekend sales. The associates although busy made sure to make contact. For all my Macy’s lovers (we need plenty of browsing time in here) — the real reason why this location would be is a desperate go to is because parking at this mall is way TOO EXPENSIVE and street parking is pretty much non existent. If you are traveling here by mass transit it may not be as bad, but one thing that most can agree on about this neighborhood is the high congestion. Queens Boulevard is a heavy traffic street add neighboring LIE and Woodhaven Boulevard — forget it! Traffic nightmare.
Unfortunately not to Macy’s’ fault this would be my last resort location because of the pricey parking prices and the heavy congestion.

Macy’s located in the Queens Center Mall. Typical Macy’s, with a good selection, but to me it appears cluttered, like they don’t have the room to fit everything they want. We used this place for our wedding registry, and they did a good job.

WOW. I’ve never liked this Macy’s but it was only after a rude experience that I felt inclined to review and would ya look at that? All these ONE STAR reviews. There’s basically no customer service here.
Here’s all the reasons why no one should shop here:
1. Rude sales associates
2. Poor customer service
3. Store is in disarray
4. Packages are opened dirty
5. Lines are long and move extremely slowly
6. Overpriced items even when they’re on «sale»
And while I’ve been to this location many times, I’ve never felt the overwhelming urge to rag on them until today.
I’m in the market for a new mattress and wanted to take a look at their labor day sales offerings. I go in and peruse the mattresses noticing a man wearing what I could only describe as a south-​western, cowboyish outfit just sitting there relaxing. Turns out he’s the salesman! And the reason why I finally found that out was because he came over to bitch at me. Yes, don’t bother to greet me or to see what I may need help with and only come over to tell me I couldn’t be holding my coffee. It was empty btw.
Ugh. Worst Macy’s location ever.

I wish I could give negative stars to this Macy’s. I’m from California and I fell in love with a particular dress. I was told at my local store that there are two dresses available at this store so I gave them a call. Hoping they will have at least one in my size. Mind you, I used to work at Macy’s not too long ago so I understand how busy it can get, but I have NEVER treated any of my customers like this, even if they yelled at me.
I call the juniors department and a woman who already sounds flustered, answers with an attitude with, «hello?!». I ask if this was the juniors department because duh, you didn’t answer with thank you for calling Macy’s junior department, how may I serve you with outstanding service? She replies with a «yes» with an attitude like, duh. So rude! Anyways, I inform her of the angst I’m in and how I’ve been searching all of my local Macy’s for this dress I’m in love with. But before I can finish my sentence, she interrupts me and asks for a number. And then while I’m reading the number, I can hear her talking to another employee. She then returns and says «well? Number?» I’ve never been served with so much disrespect.
I give her the number blah blah, I tell her that according to my store they have two blah blah. Now, I know from past shopping experiences that when it shows one, chances are slim to none. When there are two or more, there is at least one there. She doesn’t even finish looking it up and says well yeah, if there’s two then it’s like finding a needle in a haystack. I understand that, But it’s not like I can fly over there just to buy a dress. I’m not that in love with it. And that’s what they have this search option for, so I can inquire for it at another store, and they ship it to me.
Here’s the kicker, you ready for this one? I bring it up that, «I was told that I can have it shipped here, I’m in California». Her response… Get this, «that means I have to go look for it and you can’t expect me to do that!» are you serious, did I just hear you correctly? I just reply with fine I’ll look elsewhere, and she replies with a disgruntled «fine» like I was bothering her. I mean, I understand you are busy, but you don’t have to give me attitude like that. So much for customer service. No wonder this store has a 2 star review. Macy’s should be ashamed. This is not what Macy’s is about.
I ended up finding the dress in Massachusetts from Sara at the Dartmouth Mall. If you’re looking for something out of state, give them a call out there. They know the meaning of customer service.

I rarely come to this Macy. It has been so many years since I have shopped at this store. Have been visiting relatives and someone needed pants so we decided to go shopping.
So much has changed in this neighborhood and Macy’s has changed with it on the downside.
Here is my review. I rarely give 1 stars but this Macy’s in Queens Center Mall you so deserve this and hope someone in your training department sees this and makes some necessary changes. More employees aside from 1 at a cash register. if this is the case then have checkout machines that we can checkout ourselves like at the grocery store. We do not like waiting 20 – 30 minutes to be rung up at the cash register.
A) 1 person at cash register on the second floor in the women’s section. I looked at two other cash registers in the vicinity and there is 1 person there too. Listen up Macy’s– More people shop on the weekends than on weekdays. Takes forever to be rung up at the cash register.
B) What’s up with service here at Macy’s? I asked employees where the cargo pants are. None of the employees knew anything? I employee pointed finger to the left. The customer online pointed her finger to go to the right. Oy Vey! Are we all tourists here at Macy’s. Macy’s training department and corporate you are not doing a very good job with training your personnel here. Love your endless commercials, yet when you walk into this Macy’s it’s a zoo like what another Unilocaler wrote.
Employees here are lackadaisical and do not care. Cosmetic counter– Girls laughing talking with each other. No wonder counter is empty. Cosmetic girl stands with perfumed scented card by the escalator and just stares around. Says Hi… want to try a sample… to a guy and tries to give him a sample. What’s up with that? All the other people that just walked by you don’t exist. LMAO.
C) Ambiance and the feel of the store when first walking in at the Men’s section on the lower level is a whole different ball of wax. Guys in Red Jackets milling around and watching you as you shop. Lots of security here folks which means prevalence of theft is common. Not such great vibes shopping in any store that makes you feel this way.
Want to hear something crazy? Shorts for $ 39.99 have this security ink thing clamped on fabric and Ralph Lauren Polo shirts are chained up like what they do to leather coat in the winter time.
D)The atmosphere of Macy’s has changed so much since I was a kid here. The quality of merchandise here is of a lower quality. Some of the products here are from past seasons.
I will not be visiting this Macy’s again. Not worth my time nor energy.

Tonight was my last visit to this Macy’s location. Yes, it’s true, I’ve finally had it. After five years of shopping here I’m freakin DONE.
The store is always a wreck, it looks like a tornado has passed through everything. The juniors section and the women’s shoe sections are the absolute worst. It’s impossible to find things or in some cases even walk down the aisles because they’re clogged with dropped clothing. The racks are disorganized; clothes are tangled up with each other, random items are draped over others. In the shoe department the employees work on commission for some reason, and you’re expected to remember the name of the person who fetched your shoes for you from the back room. I actually had a cashier tell me once that they would not ring up my purchase because I could not tell them who helped me– seriously.
Today I came in and dealt with that. It was about 15 – 20 minutes to get into a fitting room in the juniors section, which is the usual amount of time you wait. This time there was no attendant, which was great because it meant I could take in all 15 of my items at once. But once I got into my fitting room I saw that no one had been there to clean for some time– there was a MOUNTAIN of discarded clothes in the corner, and the bar to hang your clothes on was overflowing. I heard other women commenting around me– all the rooms were like this. The lock on the door did not work. The room itself was filthy, and the whole place smelt like urine. Yes, urine, which isn’t the first time I’ve noticed this. Disgusting.
When I had decided what I wanted I went looking for a price checker. I couldn’t find one, but I did notice a group of four Macy’s employees who looked like they were from corporate. Big smiles, eager to help, clipboards, etc. They took the time to point out where the scanner was, and to also tell me about the Macy’s app that lets you scan any Macy’s barcode and bring up the price. Which is great if you want to give Macy’s certain permissions on your phone, I did not, so I went to the price checker and… it was broken.
Then it was time to pay. Macy’s has always had the slowest, most miserable cashiers of any store I’ve been to. Someone is always doing a 20 minute return, or trying to pay a credit card bill that has complications. They move extremely slowly and clearly do not care. But why should they? I’ve had two friends work for the company and they tell me awful things about how the employees are treated. They were clearly short staffed today, as it seems they always are, and who wants to do the work of two or more people for the same amount of money?
Anyway, I waited about another 15 – 20 minutes on line, because right when I got to the register my cashier left to help a woman get an item. OK, that can be understandable if you’re short staffed. But she was the only woman up there (the other cashier had also left her register to do something regarding one of those complicated returns). Instead of coming back to the line that was now about 8 people deep, she began to dress a mannequin. Seriously. She did this for a good 10 freakin minutes. I want to give her the benefit of the doubt and say she gets penalized if the mannequins aren’t prepped right, and she did thank me for my patience when she returned, but that’s just ridiculous.
I hope the guys from corporate were taking notice of everything here, but who knows. JCPenny is so similar and yet it never gets like this. If you can believe it, even H&M and Forver21 have less nonsense, shorter lines, cleaner stores, and better employees.
Seriously guys, if you don’t want to maintain your store, treat customers and employees alike with respect, or put in any effort to make money– leave. It’s a nice chunk of real estate that maybe someone else would be better suited to take over.

I came here with my wife. The Macy’s here is fairly big and a lot of people come here, it can be busy at times. My wife came here so that she could buy some shoes and we were helped by a representative at the shoes department, that made us wait for a very long time before we even got anything.
The representatives at the shoe department get commission it appears because all they want to do is give you their name and remind you at checkout, say their name. Well, the representative that helped us barely helped at all, she made us wait a really long time, and became a waiting game. After all the inconvenience, she still expected us to tell the cashier her name so she can get the commission. We purposely forgot the name so she can’t get the commission for the lousy job that she did. Getting a shoe from the stockroom and ignoring the customer for 10 – 15 minutes is not customer service at all. We haven’t come back to this Macy’s ever since.
My experience at the men’s shoe section was much better, that’s why I’m giving this rating 2 stars rather that 1 star.