Ashley HomeStore

Ashley’s was introduced to me by a friend when she was looking for a sofa and we both ended buying sofas there. They have a good collection, good quality and great prices. As a bonus it’s largly US based. I searched many places for what I was looking for and did not find anything meeting all my critetia, let alone with a good price. The staff at ashley’s were very hepful in my search too and the buyimg process and delivery was smooth. I would give it a 5 star but I just received my sofa and need to try it for durance and quality first. For now all looks good.

My fiancé and I just moved to NYC and needed to furnish our entire apartment on a budget. I used Ashley Furniture when living in Florida, so I knew we could find what we were looking for here. We purchased a sofa and coffee table at this location and we couldn’t be happier with our purchase. Both the sofa and coffee table were a great price compared to other stores that we looked at. We had a slight issue with the delivery… we couldn’t get the sofa through the door! However, the men delivering the sofa were determined to help us as they saw our frustration and concern, and came up with a solution (taking the door off) in order to fit it. At the store, we weren’t pressured into purchasing things we didn’t want and the whole process was actually very quick and smooth. Next time we need to buy something, Ashley will be our first stop.

DON’T EVEN GO THERE! Terrible place with terrible customer service. I purchased furniture there, they show me the products on the web and offered a good price, then when I received furniture, it only come with 1 piece of it. And they said what I want is count as 2 pieces, I only purchased for 1, but on their website it shows a 2 pieces things are together, and they want me to purchase another piece with «discount» price! Bull shit! They just take advantage on you and cheating.
And also I’ve called the store multiple times and they ask me to deal with customer service, then I called their customer services, at least talked to 3 person, they all said the same thing, will speak to manager and will call me back, none of them called back, and you have to keep calling them, because they keep hang up your phone!
THIS IS THE WORST EXPERIENCE EVER!!!
If you want waste your money then you go, otherwise this store don’t even deserve one star!
And also you can get the same shit from other store at this area with much more cheaper price. I noticed this after I cheated by this store.

I am very happy with my new furniture. It came in perfect condition and is very good quality.
My salesperson (Sonny) was extremely nice and friendly and took his time with me. He answered all of my questions and accommodated me to the best of his ability. I am very happy with my purchase

I would recommend this store 100% to buy your own furniture they have a lot of good prices and good furniture it’s very worth it I bought my sofa there and I really love it and I’m coming back again to buy something else that I saw and I fell in love with it and the customer service it’s spectacular they’re amazing.

Staff was friendly and professional. They were able to ask the right questions in order to provide options for me and my girlfriend. They were very patient and ensured that all of our needs were met. I was able to get my bed a couple of days after I purchased it at the store. The delivery guy was fast and efficient. I would definitely recommend this store.

Friendly and not imposing staff efficiently ordered 2 beds that were delivered promptly and assembled — smooth experience and quality product

Horrible place. Scam artists. I’ve been told that they actually employ people with criminal records. Not reliable, horrible customer service and never on time with delivery. This place should get negative stars. The sales people just want your money. They remind me of inmates in s jail. The place is poorly run and the sales people are shitbags. Stay awAy

This place is horrible. I purchased 2 lamps in March 22^nd the sales guy told me I will be picking up my lamps by April 6^th. I called because they didn’t call me regarding where my lamps where located at. I talked to a representative and she said they didn’t know where my lamps where and that they will call me once they arrive. I told her why would the sales guy tell me I was getting my lamps in April 6^th? She said she didn’t know why but they don’t have an estimate time when they get their shipment. I said I paid for this item so I should know where are my lamps and she said you didn’t pay for shipment. Oh really? So I had to pay shipment to get my lamps. Wish the sales guy would’ve told me that because I would’ve paid to get my lamps no longer than a month!!! Horrible! Try another place!

Don’t ever go here and put a deposit down when you are rushed by these scam artist. I went there last night to browse around and while I was contemplating making a purchase one on the sales rep actually asked me if I was planning on purchasing something because they wanted to close up. The sales rep who was working with us told us that today was the last day of the sale but he will ask his manager of we could come back during the weekend and have the sales price honored due to the EARLY closing owing to the bad weather. The sales rep then said that the manager will NOT honor the sales price and that today was the last day. I was then told I can put a deposit on the items to hold the price and I will have 48 hours to cancel. 24 hours later I called to cancel and I was told after I asked that it would be 10 – 14 days for a refund back to my card! I wasn’t provided a cancellation number or an email. To top It off I was on the phone with a so called sales manager who said that his name was only «Tim» and that he does not give out his last name. This store deserves NO Star rating! They provided only the information they wanted me to have so that I could make a rush purchase I.e. That I could cancel in 48 hours. They chose not to tell me that I would not be refunded my money in 10 – 14 days. This was extreme unprofessional and manipulative behavior. There is something to be said about you pay for what you get! Beware!

I have had the worst experience with Ashley Furniture. My parents bought an entire bedroom set from them at one of the Delaware locations. Because my parents raved about them I thought I would try them. I live in NYC and made a purchased 2 beds for my children to be delivered in 3 weeks. I called the day before to inquire about my delivery, in which I was informed that there is no record of a delivery date, and a COI (certificate of insurance) cannot be given to me for another week. Funny enough, I also purchased mattresses from Macy’s to accompany the beds. Macys was about to send a COI to my leasing office in 10 minutes! I will never purchase anything from Ashley again.

professional sales people, helpful and didn’t rush us. we didn’t buy on the first visit, and they called us when they had a sale a couple of weeks later. delivered on time and no problem.

Updated to 2 stars from 4: Our couch lasted ~2 years before we had to junk it for losing all semblance of support. And do not get that stupid cleaning warranty thing — it’s useless. The furniture is cheap for a reason, which is fine, but in retrospect I can’t recommend this place with all the issues we had.
Very mixed experience here. Three things to know:
— Very happy with the furniture we got. Not top of the line, but everything is good quality and looks great, and the value couldn’t be beat.
— The store manager, Greg, was great, and definitely righted some wrongs. I don’t think it’s fair to expect that treatment, but it made a big difference to me.
— The business model is for the store to order the furniture for your delivery in order to minimize inventory. keeps costs down, but can lead to unreliable deliveries.
Went in on a promotion for some weekend, spent hours agonizing over what to buy, but eventually got a total living room set. The sales person helping was great for us — he understood interior design for suggestions, and he was hands off enough for us to make up our mind.
We bought this furniture before deciding on a new apartment, but when we did, we decided we had to switch a love seat to a chair. Called the store and Greg gave us a discount on the restocking fee because of the size of our order. We were happy.
My girlfriend then called to check on something and talked to maybe the assistant manager, who not only questioned the previously agreed upon fee, but called my girlfriend a liar. I later talked to Greg, who explained it was a misunderstanding and gave us a deal for goodwill.
Lastly, as implied in the beginning, our delivery was delayed the week of our move. We had a week and a half with no furniture, plus I had to take a day off work for the next delivery day, otherwise the wait for a weekend was 3 weeks. I called in and talked to Greg again, aggravated. I had no intention of shopping there again, but he offered a discount on an item to bring my business back. Gotta say, I do think I need an ottoman for that chair…

I wish I could give negative stars!!! Specifically asked if my furniture could come on a specific date because I was having an event. Promises, promises that it definitely would happen. Only to get a call a few days from the event saying the delivery wouldn’t happen due to «manufacture delay.» I wish I read the other reviews before purchasing. Soooo upset! Don’t come here if u actually want furniture. smh

We purchased a power rocker recliner for our daughter’s nursery from this store, and when the product was delivered, it didn’t rock at all! It was just a power recliner. When I called customer service, they told me I had to deal with the store directly (horrible service!!!), and when I called the store back, the associate that sold us the chair said his manager «stepped out.» I am so irritated by this store! Never shop here!

No, no, no. Just no. You will not get your furniture when promised, no matter what the sales clerk says. And then the manager will refer to «policy» that gives them up to EIGHT weeks to deliver, so … No, you cannot demand a refund. Already lost two work days for delivery, with no guarantee when the furniture will finally arrive. Did I say NO?

No customer service! I probably was the easiest customer. Took us five minutes to buy a sofa set and a dinette. Took over a month and a half to get the order. Twice the dinette came damaged. They screwed up on delivery dates. I missed two days of work. And an entire Sunday waiting for deliveries. When I finally decided after the second damaged delivery to cancel my order, no help! Called the showroom for one and a half hours — busy signal. Had to go there in person and deal with the arrogant salesman who couldn’t care less.
Buyer beware.

Customer service? Didn’t receive any a the Elmhurst store. Wife and I walked in — found a sectional couch we liked. The premise of a sectional is that there are various parts that can be purchased à la carte to make it work for your space.
So we say «Can we get this sectional without the chaise lounge». She says that it isn’t possible, but we could look at another one (which we had, and didn’t like). So I look at the back of the info for this section — lo-​and-​behold, it is possible to do it. Not only that, but by not buying their prepackaged set, we would pay $ 150 more (which you would think a sales person would try to sell us on — and we were willing to pay). We came in ready to drop $ 2k, and the attitude of the saleswoman (Debra Quiñones) was so bad that we didn’t feel comfortable purchasing from them.

This store has the worst customer service ever, they were supposed to deliver my bedroom furniture 2 weeks ago and they STILL havent. now they are «trying» to get me in for next Sat delivery, which means I will have spent 3 weeks sleeping on a couch with no dresser to keep my clothes. might i add that they are completely untroubled by this fact and refuse to even give me a rebate for the shipping. whats the point of paying over $ 300 in shipping when it’s not going to be delivered on time? the guy at the desk is the rudest person if u make a single complaint and will make it seem like its YOUR fault that your furniture was not delivered.
important thing to remember is that since they are a franchise, each store makes up its own rules. this one does not believe in refunds and claims they have up to 8 weeks to deliver your furniture and if you cancel in between, you will be charged for it. PATHETHIC.

Had a decent shopping experience at Ashley Furniture HomeStore this past weekend. We popped into Ashley while looking for a couch, left and ended up coming back. We shopped and helped ourselves, sales help was not overbearing. After we picked our couch, we approached a sales rep for purchase.
Because of the labor day weekend specials, we got 20% off our couch and a set of tables, one coffee two end tables. Bringing our $ 1,200 set under $ 1K saving us about $ 50 on shipping.
5 stars if delivery goes smoothly.