Jiffy Lube

Took my car for a routine oil change — was in & out in 20 minutes! Even with a few others ahead of me, very fast service!
Haven’t yet checked the oil levels (as people have complained about over filling), but only disappointment was that wiper fluid wasn’t topped off & carpets weren’t vacuumed. I will easily do this myself, but it’s typically a nice touch by Jiffy Lube that I missed this time around.
Affordable with a coupon — will return!

Both their website and front door indicate they close at 7pm on Wednesdays, yet when I arrived at 6:32, they were closed without anyone in sight.

They are okay, very average. I’ve been taking my car here for years for general maitenance and oil changes. Everything seems good enough. Free coffee in the waiting room, «mileage reminder» stickers, and regular car services. I’ve never had major problems with this place. As with all car service centers, sometimes when you go there you might feel pressured to get additional maitenance and may feel ripped off. But that’s everywhere. This place is at least 10x better than Sears Auto care next to Columbia Mall. There you feel ripped off and they MESS UP the job. Jiffy lube does not screw up.

Got there just after opening, second in line. Thinking this is going to be a 15-​minute in-​and-​out job. Think again — manager Steff hadn’t booted up the office computer prior to opening and got a fatal error message. This paralyzed the shop for an hour and a half, during which time they continued to take more customers as the cars stacked up out front. We had someplace to go and when we offered to leave our card information were told «be patient!» Essentially we were held hostage by a manager who had no clue what to do other than talk to corporate on the phone and snap at customers. Sorry, Steff, but there are too many other competitors out there who can do this job for me. I realize stuff happens, but you should either have a plan for these occurrences or be willing to make some reasonable accommodation.

My wife took her car in here with our 2 young kids. She told them not to touch the air filters since I just changed both of them. They acted offended when she said this. I’m not sure the rest of the details, but she said she felt intimidated there. They charged 89 dollars for synthetic, which was way too much for a 1.8L. Not bad for regular oil though, $ 41 and pretty fast service.
Why act this way toward any customer, let alone a woman with kids? Pretty bad business practice. So far, no Jiffy Lube in Maryland has been a good experience, ⁰⁄₃. The locations in the rural Southeast are much better in my experience, which I wouldn’t have guessed.

Charges more than other Jiffy Lubes. My car requires synthetic oil; these guys wanted $ 99. I went to the one a few miles east and it was $ 72.

AVOID THIS PLACE. I just reported one of their managers to Corporate because the service was so bad.
I came in for an oil change yesterday, which initially, was very smooth. At one point, a female mechanic named Steff, turns on my car, to which I hear the other workers screaming, «TURN THE CAR OFF! TURN THE CAR OFF!».
I look up and see grey smoke coming out of my car. Of course any car owner that sees smoke come out of their car’s front is going to be suspicious as hell. So Steff walks into the waiting area and she proceeds to check me out. I immediately asked her why was my car smoking, and she proceeds to tell me how «water hit the engine and steam was created».
Ok, 1. why was water near my car? and 2. the steam happened when the car turned on, not when the water was spilled. I asked Steff if she could document that for me because I’m planning to get my car sold soon. She flat out refuses my request, and says how I didn’t know how steam worked as a process. Steff then tells me how steam worked as if I were an 8-​year old child. It was one of the rudest customer services I’ve ever received. If it wasn’t so bad in your eyes, then why did you not want to document it and got in my face?
My car kept smoking and smelling the entire car ride home, and my boyfriend and I immediately looked into it. It was that they spilled oil on the engine and when Steff started the car, it started to burn the oil on it. I guess that means she lied to me about the «water and steam» BS. Oh, and the kicker to all of this is that Steff is one of the managers.
Seriously, avoid this place at all costs. It scares the s**t out of me that even the managers don’t know what the hell they’re doing to your car.

This place tried twice to put the wrong oil in my car. Older cars are specified to use 5W30. Some current cars, particularly 4 cylinder cars, use 5W20. Their database has all 2.4L engines made by Chrysler listed as taking the thinner oil. They buy the thinner stuff by the barrel and put it in all cars. Some dealers play this game also. Avoid all of these. The one in Columbia is run by the same (bad) management. Avoid both.

Blown engines seem to be a common outcome from taking your car to this Jiffy Lube after seeing some of the other reviews.
This is, by far, the WORST Jiffy Lube imaginable. I always to go my trusted Jiffy Lube on Dobbin Rd in Columbia, but decided to go here since I was in Ellicott City and needed service. These imbalances were unorganized, slow, and the inadequate service performed on my vehicle that day caused my engine to blow, a mere 4 weeks later. I had the signature oil change (39.99), Internal Engine Cleaning (59.99), and TX7 Performance Coating (28.99) done. And all for what? A blown engine. Who knows what these idiots did to my car, but I implore to anyone reading this… DO NOT GO HERE! WORST SERVICE EVER!!!

Oil change is quick. It took about 20 minutes. My kids and I waited in the waiting room which had a little tv. They did try to sell you other services like any other repair shop but they weren’t pushy about it. They cleaned my windows and vacuumed my car but the did other parts a little dirty (the outside of it). Which is not a big deal. They were courteous and nice. It’s a little pricier but worth the quick and nice service.
Kids didn’t complained and and I was happy it was quick and done right

This is one of the better Jiffy Lube’s the area (well I’ve only been to Catonsville and Laurel locations which are both very nasty)… left the Catonsville one before letting them even touch my car since the waiting area was disgusting, and headed down the road to the Ellicott City location. Anyway this location is much cleaner and the folks are friendly. They actually do the work too… I usually check up on them and the oil has always been changed, fluids are refilled, etc. Yes, they try to upsell you but I follow my car’s maintenance schedule and it’s actually easier to spend a few extra bucks to get them to change other things too so I pick and choose that part. Or you can always head across the street to the auto parts store (which I occasionally do instead). Overall I’m a fan of this Jiffy Lube location.

Came here once before to get my car oil changed. I don’t usually go here but I was in a bit of a hurry and it was close by.
Worst mistake ever.
First, they tried to get me to buy additional, unnecessary things for my car. Okay, fine. That’s kind of to be expected at these sort of places.
But the really bad part came after my oil change. I noticed that my car’s built-​in GPS system no longer worked. It was working before I drove my car in.
I have no idea what happened… I asked the workers about it and they asked me if I had proof it was working beforehand. Well… no, I didn’t. So they accused me of lying.
i think if it came down to coming back here again for an oil change or driving until my car’s engine blew up… I’d probably pick the blown up engine.