Mossrehab/Einstein At Elkins Park

The physical therapist/​aids and nurses were great and a lot of help. I am just surprised there is no other complains about the lack of professionalism and attentiveness from the staff and the doctors. Dealing with the employees who handle billing, appts, or any thing similar is like dealing with a bunch of rude children. Every time you calling billing, they act like they are being botherED… do your effing $ 10 hour a job and do it with some professionalism… same goes to the people who make appts for Moss Rehab — even worse. My mother had a stroke and was in MossRehab for week. Dr Desipio was so preoccupied with other things she didnt even look me in my eye when we were discussing my mother… took her 3 weeks to get her to sign some disability forms for my mom. I understand a doctor is busy but 3 weeks? Also, billing was sending bills to the wrong address and I have sent them the corrected address twice… now dealing with collections on some bills. This place is a mess… not sure how it’s rated so high in the country… stop hiring philly scum to run your departments.

I have been lucky enough to have decent health so far, but I still dread having to go to the hospital or doctor’s office whenever the need comes up. No matter how minor or major the medical problem, I usually get the feeling that I’m bothering the office staff just by being there and needing work done on me. I’m currently back and forth between doctors and testing and for the most part, the Einstein network has been no different so far — I’ve been to 3 of the 7 hospitals and while the nurses, techs, and doctors I’ve seen have been universally great, the administrative staff has usually left me stressed and irritated.
THIS place, though, is fantastic all around. Not only did I have a very short wait time when I went in today for a CT scan on short (and unexpected) notice, but the receptionists and the woman who did my paperwork before the procedure met me with smiles and a friendly demeanor. (The woman at the Short Procedures Unit desk where I accidentally went first did too, even though I was actually bothering her by not knowing where I should have been going.)
The tech who did the actual scan was so nice. She came out to tell me as I was in line that I could expect to be seen soon, chatted with me on the way back to the room, and made me feel at ease for the procedure in case I was claustrophobic. She seemed like exactly the kind of person who should be working with patients nervous about having diagnostic testing done.
This whole experience was so easy and everyone I saw today was so approachable. This hospital is like a breath of fresh air for the city. Additionally, parking is free so there’s no stress about how long things take if you don’t have the cash, and the spaces are actually car-​sized (unlike the 15-​minutes away Center One off Bustleton, where I always expect to see my mirror taken off when I’m done). If I lived closer, I think I might come to this place for everything.

The new renovations blew me away. I’m so used to the old set up in the Emergency I was totally shocked. They are so very friendly, attentive and provide excellent patient care. First hospital I would go to in an Emergency.

Both my son and I have been at the MossRehab Running Clinic this year. They are unlike any other physical therapy because they KNOW running! Steve takes his time in diagnosing and finding out exactly what the issue is. I am back to healthy, injury-​free running because of his good work and my son is on the way to recovery, too. I have recommended the clinic to every runner I know who has experienced an injury.

Great therapists! Not so great nursing or patient amenities. I would go to another Rehab if I were you.

I can’t speak for the medical care they provide, but they obviously care. The facility belongs to the American Coalition of Amputees. My husband and I were in an all day class today to become peer visitors at Moss. The facility actually pays their staff to train people to help not only THEIR patients, but any amputee worldwide. We live 2 ½ to 3 hours away. Not too big of a chance that we will be travelling down there to talk to someone for 15 – 30 minutes, but they gladly included us in their training program so we would be equipped to help people in our community.
That says a lot to me when a company puts people ahead of their bottom line. Kudos.

Very small hospital. Their radiology department is pretty fast and efficient. There’s usually a very short wait time. Clean pretty well organized and like all of the other reviews-​everyone is very courteous and professional.

The doctors appear to care about you. Nurses are great

STAR #1: letting me feed my Unilocal addiction right now with their free wi-​fi!
included in that one star are the other amenities within the facilities:
— CHEAP cafeteria with a fresh salad bar and deli, soup, and sub stations
— free parking lot (valet also available)
— walls beautifully decorated with work from professional artists with physical disabilities (for sale too)
— gift shop stocked with anything an inpatient might want — balloons, fuzzy slippers, candy, and magnets (err, yeah i dont know about this one either)
— room complete with large window for lots of bright sunlight!
STARS #2, 3, 4:
the wonderful staff
— dr steerman who has been kind, informative, warm, thorough from the pre-​op visit through the surgery; he even came out personally to deliver news of the successful surgery immediately following it
— all the nurses for being so patient and sweet. and not saying anything when all 6 of my dad’s siblings and their spouses (spice?) showed up for visiting hours at the same time!
— the anestesiologist, physical therapist, and other resident doctors who have come by for the past several days to check in
— the korean translator who assisted my (korean) parents during the pre-​op visit and the surgery
[[thank you all for taking such wonderful care of my momma]]