Wendy’s

This location double charged me for a meal and then when I filed a complaint, the regional manager has refused to contact me back so I could get this resolved. When I went into the store to complain, the manager on duty basically acted like it wasn’t her problem and I would have to talk to the regional. Well, it’s hard to do that when he won’t call you. I am filing a complaint with the BBB as well. It’s not about the small amount of money, it’s the principal.

While in the area for work I figured I’d go with something simple and fast, so Wendy’s is where I ended up. This location provided a 5 star experience in every aspect. While during the noon hour, it was visibly busy. However, this seemed to have no impact on their service. I was immediately greeted and my order was done in less than 2 min. While I thought that was unusually fast, I watched in the dining room as this speed of service continued. Employees also repeatedly offered help to many older patrons with a smiling face. Service is clearly a focus. Dining room was immaculate, and was swept and tables cleaned during my time eating. Food was hot and fresh as I would expect.
Make sure to give the baconator fries a try, they are great!