Unleased By Petco

I came in here to get my doggie some toys! Upon walking in, you can tell that the inventory is limited. However, this store had all of the essentials — dental bones, food, treats, toys, leashes, beds, medication, etc. The service here out of a lot of the pet stores I’ve been to was wonderful! The employees were super friendly and helpful. One of them gave my doggie some extra love — it was super cute!

Not sure what supplies they have for other animals, but they have a lot of what you need for your doggies and kitties! A little on the pricier side though and I could find cheaper stuff at Target. Nevertheless, it’s located conveniently in the same plaza as Bel Air and right next to Wingstop :). So might as well buy something for your cutie pets while waiting for your chicken wings! Haha. Plus, they have a little area where your pets can play and wait for you! Employees are friendly and attentive too. Especially one of the men who knows a lot about the doggie treats

While it’s not as large as a regular Petco, I really enjoy this store. It’s in a convenient location and because it’s small, the staff is very helpful and friendly. They all make me feel like a friend and they even remember my dog!
My pup and I always enjoy visiting this awesome little gem of a store.

Let me start off by saying that the design of this place on the inside is so cute. They even have a water fountain for your parched pup or cat to the left side of the store. I really think that they try to make their store unique by having cute, little treats and a chalkboard up with information on it.
The big downside to this place is that it’s EXPENSIVE. They do have unique toys, but I could buy them on amazon for $ 10 less. Their leashes and collars are more than what they need to be. I just think it’s expensive because it’s patterns and designs.
The customer service is on the good side. There is always a worker who asks if I need any help finding anything or if I have any questions.
I come here to buy my puppy sentry dewormer. He gotten infested with tapeworms and sentry fixed it! He pooped it all out by the end of the day and for only $ 13.

I came in to the store to check it out. My 9 month old puppy had fun sniffing around the store as we shopped. Even though the prices were a little higher than most, I really liked the fact that they had bulk treats. I ended up getting some that he really enjoyed.

Nicest Petco I’ve ever been to. The staff was unbelievably helpful and polite. When I was holding my giant bag of dog food and still looking around, one of the staff members came up to me and offered to take the bag to the front register for me while I continued shopping. I also spoke with her about how my dogs pull on the leash and she recommended a product to me that I didn’t have a chance to buy that day, but I def will purchase in the future based on how well she said it works! If only I lived closer to this location, I’d do all of my pet shopping here.

Staff here is very friendly and helpful! I bought my doggie treats and had to return them twice because she didn’t like them. (Their return policy is you can return it within 30 days if you have the receipt even if you’ve opened the bag!) Multiple people from the staff helped me pick out treats that my dog would like based on what type of food she eats. Third time’s a charm! She loves her treats now and I will definitely be back here for more doggie supplies! :)

«Unleashed is just an upscale Petco but everything is double in price!»
That was what I was once told by a co-​worker of mine before I ever stepped foot in an Unleashed store! And they’re right! Everything here is at least a couple dollars pricier than what PetSmart or Target would charge. I do come here to get a hot spot medication for my dog that works great — but other than that, I’d prefer PetSmart!

I love this store! It’s close to home and they have everything we need! The people here are always friendly and very helpful! The only thing that disappoints me here, is they are a little more on the expensive side. But it’s worth it to me for the good customer service!

This is mostly a Dog/​Cat store. Great customer service and clean store as well. All I needed was aquarium salt and they did have that but not much else for your your fishies needs. Very tiny area with a few items for fish. Back right corner area.

I was really excited when this store opened, in fact we went there on opening day. We shopped there for quite some time, but over time drifter back to PetSmart.
At first, I wasn’t sure why we did this, since Unleashed is so close to our house? Well, here are some reasons that come to mind:
1. They close early. I am a later in the day person. I tend to do shopping in the 8−10PM range. They close at 8, I have been told I couldn’t shop when I showed up at 7:58, when I just wanted some dog food. Now, I have to go to another store.
2. The selection is limited. Yes, it is a boutique style store, and I always buy the same products, but sometimes I do look for other things or want to browse new products, and they may not have them.
3. The pricing is higher. Maybe its the boutique thing, but when I’m buying a $ 55 dollar bag of dog food (yes, we buy the premium stuff) I notice if the price increases everytime I’m purchasing.
Bottomline, it’s handy if you are short on time, but I feel like they could do more to get customers. For instance, they seem like a perfect location for grooming. They probably don’t have the service, but I would consider them for grooming services.

small store. but has everything you would need. friendly service

I WILL NEVER SHOP AT THIS PLACE… EVER! Here’s why!
On a cold and wet Sunday evening (4:34pm), I needed to go buy food for my 7 month old puppy, so I decided to try the new Unleashed by Petco store just minutes from my house. I usually go to the Petsmart in Elk Grove to buy all of my pet food and toys, plus our puppy is signed up for training there; however I thought I save time and try Unleased.
My wife had a bad experience the first (and last) time she went to Unleashed and told me not to go… but I went anyway. I had to try the place for myself, right?
So I walk up to the store, there was no one shopping inside, and I was immediately greeted by the chick at the front. I mean not even seconds after the doors open and my foot crosses the treshold, is this chick greeting me… not really my thing. Let me at least walk into the store completely before you are ready to direct me… geez.
I ask if they have any (name brand) dog food and was told «we only carry premium foods, but I can help/​show you how switch to new foods». Sorry you freckled face goblin… I need dog food.
So I told her that it was okay and that I would try Petsmart, she said «oh, you Petsdumb!» Wait… so rude and unprofessional. I understand that Petsmart is a competitor of Petco, but please… don’t take it out on me… you didn’t have WHAT I needed… so YES, I am going to Petsmart… because at least they are ‘SMART” enough to carry a name brand food that many use.
Look, I know these are just reviews and my little incident may not persuade you to stop shopping or supporting Unleashed, but I refuse to spend money at a place filled with people who are unprofessional.
I WILL NEVER SHOP AT PETCO/​UNLEASHED AGAIN…
And if you are the employee at Unleashed on Elk Grove Florin Road, please do your company a favor… stop making them lose customers… before they make you lose that check… YESSIR!

Got a call on the phone today that I was one of the winners in their openning weekend raffle. I asked what I won on the phone and the person on the phone said it could be a number of things. She asked if I had cats or dogs and I said cats. The person on the phone said I could pick up my prize anytime all week. When we had shopped at the store on the openning weekend and they had nice raffle items on display like a petbed, nice drinking fountain, etc.
I stopped by the Petco Unleashed that same evening I got the call. I mentioned I was a raffle winner to a girl at the counter. She went back to see what they had left. The whole time the manager was yelling at the cashier to come back and ring up a customer, while she just stood their. The cashier came back and had to ring up the customer before she could help me so I had to wait patiently. I was then told all they had left was one little bag of litter. I told them my cats use a special brand of litter and I asked to speak to the manger. Waiting alot longer and the manger gave me a cheap bag filled with doggy treats and a t-​shirt, great prize for a cat owner.
I was much happier with the store before they told me I was a raffle winner. Not well thought out and not even enough appropriate prizes for all the people they called. I felt it was a gimmick just to get you back in the store. The prize didn’t match what they had on display for the openning weekend.

It’s very much like the regular Petco Stores but has more of a boutique feel.
The staff was courteous and helpful. I was approached while filling up a bag of treats for my boy. It’s only $ 3.99lb and they look and smell a lot more gourmet than the usual treats you find in bins. She suggested I smell the ginger snaps cookies because they smell just like the real thing. Mmmm… I told her I’d be tasting one later when I got home to which she assured me all the ingredients are safe. Call me weird but I do like to taste some of my boy’s treats before I give them to him. Quality control! Yes, I’m a freak.
The friendly clerk told me it would take a lot to fill one pound. She was right.
They even have a little sitting area for pets and their parents. Nice.

The store is fun to be in. Although it is a chain, it has a small coffee shop feel. If Petco is like getting your cup of coffee at the grocery store, then Unleashed is like getting your premium drip coffee at Pete’s.
Before checking out the store, I had driven by Unleashed many times in my travels. I was curious. «Unleashed by Petco,» the sign read… so I knew it was pet related… but how was it different from normal Petcos? To be honest, its not terribly different in the products they carry except that they only carry natural, organic, holistic and healthy items for pets (meaning you can find most of the items at Unleashed at a normal Petco). This is right up my alley. I am very picky about what I give my dog (insert annoying joke about me being a wacky, overly sensitive animal loving freak and/​or how spoiled my dog is… I won’t deny any of it!).
The first thing I noticed when I walked in the door was a little doggy hanging out near the front of the store. The girl working immediately greeted me pleasantly and told me all about the store. She was incredibly helpful and obviously took a lot of pride in her job and in the store!
Although I am a dog-​only-​lover, the store does offer pet supplies for many types of pets: fish, bird, small animal, dogs, cats. They don’t carry live pets for sale either (which is fine with me!).
What did I buy? I purchased two types of frozen yogurt for my puppy. The froyo helps to keep the dog cool in the summer. My doggy loved the apple cheddar froyo and scarfed it down pronto! I also bought 4 Pawsitively Organic baked doggie treats that look and smell good enough for humans to eat! I got my doggy some of these pretty treats at Christmas (but at Western Feed Supply). They are a little pricey at $ 2.29 per cookie. And although the sign read buy 3 get one free, I was charged for all 4. That always bugs me when stores screw up on this because I didn’t catch it at the time because I was in a hurry, and now I have to drive all the way back if I want to get reimbursed for $ 2.29. Ug. Not sure its worth it. I also bought some treats from their cookie bar, a pet drying towel and some Happy Hip treats. They gave me a $ 5 of $ 25 purchase coupon too!
They don’t sell the deer antlers or x-​long bully chews. And the natural dog food I buy for my pup isn’t sold here. So, I will continue to shop at Western Feed Supply. But, like the previous reviewer said, it is a good place to go in a pinch.
I hope Unleashed stays open. It is a fun, pet-​friendly environment, with helpful and caring staff in a convenient location that feels much more intimate than Petco. I highly recommend you check it out… but check your receipt before you leave! :)

Now that Hollywood Video has been closed for so long, it’s great to finally see a different kind of store occupying that space. A pet store!
I’ve been to PETCO plenty of times, but never to an Unleashed location. This is pretty much equivalent to a PETCO store, but in a smaller package. They have something for every kind of pet: fish, bird, small animal, dogs, cats. Of course they don’t have room for fishtanks or anything like that found in bigger pet stores, but they do offer supplies.
It’s a cute little shop that can serve as an emergency shop for those pet owners who may run out of dog food or need a new pet bed or dog collar. They even have a cute little corner for dog portraits and a little display case filled with baked doggie treats (some even looked good enough for me to eat!).
I really hope that this place stays open because it’s a convenient location for those people who need to do some grocery shopping in that shopping center as well as pick up some pet supplies.
P. S. — You can bring your pets in while you shop as well!