Marasign Erlinda R MD & Marasign Francisco J MD-A Professional C

It is really unacceptable to sit and wait two hours for a scheduled appointment for just a flu shot and tetanus shot.
They don’t answer the phones efficiently and I had to wait on hold for a long time just to schedule. Previously when I had to leave messages no one ever called me back.
They need to learn not to overload their schedule unless they are going to set up a buffet and a good movie.
It is very tricky for a wheelchair bound patient to get up the flight of stairs or in the almost malfunctioning lift.
Going to check on other options!

Although the staff is friendly, they really need to work a lot in their scheduling!!! Really now. How on earth does a 3:30 pm appointment turn into 1:45 hour wait to be seen by the doctor??? Are they just overbooking because they want to fit as many patients in one day so they could get paid? Waiting an hour and forty five minutes and not even been seen is absolutely ridiculous!!! I don’t know how much more longer the wait will be!!!
It’s even worse when you call… they don’t answer their phone! Good luck getting an appointment, refill and referral! No one wants to take responsibility for anything!

Absolutely the worst Dr office I have ever ever seen in my life. I recomend that everyone who gets used and abused by these people file a complaint with the Medical Board of California
When you see 2 carloads of tweekers coming out of the office you can’t help but wonder if they went there to get a new supply of meds

BY FAR, the WORST service I have ever experienced. First of all, it’s impossible to get a hold of these people via phone. The phone is busy for the most part and when and IF you get through the line, you will get a voicemail — DON’T leave a message because its a waste of time! they will not get back to you even if you say its urgent. I chose this DR because of my mother’s insurance. Every time we have an appointment, the wait time is GUARATEED to be at least 1 hour if not 2. This Dr. is greeedy and signs up ten patients in one hour when him and his wife has the ability to see only three of four. My mother had her lab works done about two weeks ago, mind you, she is diabetic and has high blood pressure, we were never contacted with the results. After failing to answer my calls, I had no choice but to stop by in person JUST to get her results. There were a few things in the high range which worried me for my mom. I was told the dr will call me to discuss results in a few hours. DID he call? NO WAY! I actually got desperate to text the image of the results to my friend who is a Dr. I shouldn’t have to do this, what the hell is Marsigan getting paid for??? The last appointment, my mother was told to get an xray done, when i asked the Dr. what it was for, she (the wife) turned and said ’ are you questioning me? go find another dr’ WTH? I have a right to know… its my mother! they take advantage of people because they know its tough to get a dr with Medical. I AM HAPPY to say — I have changed my mom’s Dr. THANK GOD we have that opportunity. I can’t imagine him/​her being my parents Dr. Doctors should help you heal not make you suffer. This place deserves ZERO STARS! forgot to mention: office is claustrophobic, old and dirty, we always end up sitting outside in the stairs.