Edible Arrangements

Ordered two arrangements for pick-​up after Mother’s Day. I figured it wouldn’t be as busy and crowded. Both were ordered separately because the other one was a surprise for the person picking-​up the orders. Pick-​up name, time, and date is the same which should be easy if someone comes in and gives their name — NOT. They blamed my sister implying that «she should have known that there was a surprise order for her.» Customer service was bad both in store and the 1 – 800 customer service number. Store person that picked-​up my call was rude and I waited 20 minutes to be assisted by their 1 – 800 CS team. We wanted to have the fruits delivered because it is their error; but no, they wanted to charge delivery. They will not deliver for free even though both orders have the same name, same date, and same pick-​up time. What could possibly go wrong? Of course, my surprise for my sister was ruined and she had to come back for her order the next day because they would not deliver. They are standing by their reason that she should have known that there were two orders. Here’s the best part: I asked my sister if they said, «How many orders are you picking up?» She told me, «NO, they just asked for my name.» Hmmmm. Now, I’m wondering but still couldn’t figure out how two orders with the same name, same date, and same pick-​up time weren’t give to the same person? Very poor customer service. First time ordering at Edible Arrangements and first time ordering at this location, and I will no longer be ordering here. The only reason why I didn’t give one star was because my mom loved and enjoyed her fruit arrangement.

I am so glad to know I am not the only person that feel some type of way about this place. This is the second Year my son has ordered me an arrangement for Mother’s Day or my birthday. Their berries are terrible soggy and seem to be slightly old. The berries come in various sizes and the chocolate dipping would appear as if they peeled off old chocolate and redip it. This place is terrible and not worth it. I was not home when they tried to deliver for Mother’s Day. I’m not sure what time they showed up but I waited until 4 p.m. and they still had not arrived. When I returned home at 10 p.m. a tag was on the door. The next morning they attempted to deliver again without calling. I was at work and inform them that I will pick it up after work. When I arrive to the place my Arrangement needed to be fixed because it looked old and disorganized. This place needs to be closed is all I could say, it lost its value a long time ago. If you want to waste your money fine but I’m sure you could do better elsewhere. Their staff look like random people that they just hired and that take no value in work ethics and what they present.

DO NOT trust this place! Not once but twice they didn’t deliver my order on the day they were supposed to. And they use old fruit!

My wife’s coworkers ordered her an arrangement from this establishment as she is very ill. The purchasing party arranged for delivery and unfortunately when the delivery driver showed up my wife was at the doctors office. We received a note to please call them in which my wife did. Upon calling the business they informed my wife what an inconvenience she caused them as she was not there to receive the delivery and wanted her to come pick it up. Being very ill she was unavailable to pick up her arrangement. She then called back the following day and was told that they now need to make her another arrangement and she had to pick it up and again how much of an inconvenience it was.
She contacted her coworkers who ordered the arrangement and I suppose they called the establishment also.
Well the rude delivery driver just showed up and very rudely finally delivered the arrangement. The only words he said was «delivery» sign here“
Needless to say I would not recommend this place to anyone.
That’s my story

I went in just to see what was avail. It only took a lil bit over an hour. It was gorgeous and the lady I didn’t get her name but I think she made the arrangement was super nice and friendly and gave me a great experience!
Thank you!

Wow. Just wow. I will never go back to this location again. I was really looking forward to receiving an edible arrangement The Thursday before Valentine’s Day, and since the order was placed on Tuesday, one may expect it would be one of the first deliveries to go out. I waited all day and the never delivered it to my business. No warning. Just disappointment. They called and apologized and said they would deliver it the next business day. Friday arrives and no package. Our office leaves for lunch on Fridays for an hour (which again since they forgot it the previous day, I expected the delivery in the morning. No delivery, so we all go to lunch at 130. When we arrive back, I come back to a nasty message about me not being there and now I have to go pick it up either Saturday or Sunday and eat the cost of the delivery. Fine. I can deal with that. Went in on Sunday, no package. They sold out! Ours was already paid for… and they sold out. They offered no refund and only attitude. Happy fucking Valentine’s Day. We will never go back to this location. Once they have your money, they treat you like shit. Tempting, but for fucks sake!

I placed an order to be delivered on Christmas’ eve to my family who lives less than 2 miles away from the store… well I get a phone call around 1 am EST 10 pm PST from the driver apologizing for not being able to deliver my arrangement. he said that it is rude to knock on someone door that late… smh another excuse he gave me was that each driver had 300+ orders to deliver that day… seriously! Hire more drivers, do not keep accepting orders if they are not going to get deliver on time! It is very unprofessional! I am not using their services again.

Beware of this place. My son-​in-​law placed an order for my daughter on her birthday (surprise) 10 minutes into going to pick up the item we received a call saying they couldn’t do that item b/​c it was a trademark. So picked a different item, was told, had to wait for that, asked could it be delivered, had somewhere to be by 5, Was told item would be delivered by then, it wasn’t we called to see where it was, we had to go pick it up the next day, they had misplaced it, had to come back so they could make another one, long story short by the time we got it the strawberries and grapes were molded. Called customer service still waiting to get issue resolved. Never ordering from here AGAIN… they don’t deserve even one star but wouldn’t let me hit post without it

My sister who lives in Hawaii ordered an edible arrangement for my mom on Mother’s Day. She placed an order to be picked up and ready by 4:30 pm on Sunday. Upon arrival, there was a long line for pickup and ordering. I figured there would be a long line since it was Mother’s Day; however, there should’ve been an express line for pickups. My boyfriend and I waited in the line for about 10 minutes and when I got up to the counter at 4:30 pm, the representative would have to wait 45 minutes more! I was very upset because our edible arrangement wasn’t ready by the scheduled pickup time!
A plus side, my mom was very surprised and loved the edible arrangement.
Maybe I will try this place again on a non-​special time of the year.

Sandra is the best! Her customer service skills are impeccable, and her chocolate dipping skills are immaculate. The double dipped bananas were a wonderful surprise. Thank you so much Sandra!

I used this service for my boyfriend’s sister birthday gift. A very friendly place to use. I just didnt like the after hours on the weekends, they need to work on a better number to give customer who want to know how the delivery is going. I requested a call once the arrangements were brought to the house and they notified me. Will use again.

Just received a text from my son saying that a very nice lady delivered his Father’s Day fruit basket. He also said that he tasted some of the fruit and was delicious! Thank you Edible Arrangements Elk Grove!
Cristina B. A.

I ordered some chocolate covered strawberries for mothers day 24 hours in advance. I thought for 12 strawberries $ 53 was very high but I knew my mom would be happy. I called them at 6pm on mothers day and they didnt answer. I left a voice mail to find out when they would arrive. After they didnt call me back I called again. This time a young boy answered and couldnt give me a straight answer and was extremely rude. I asked to speak with a manager and he put me on hold… i waited 15 min before I hung up. THEN i called again 3 more times and their voicemail was full. It is now 8:30pm on mothers day and my mom never got anything from me and now i look like I forgot about her on this special day. DO NOT TRUST THEM. If i knew they wouldnt deliver I would have gone somewhere else!!!

First and last time I will be ordering from this location. If I could, I would give them 0 stars for giving me the run around and being rude.
Placed an order 1.5hours prior to pick up time, that they issued to me (1pm). Arrived at 12:55 pm and there were a few customers ahead of me. No big deal. The guy behind the counter asked if I was picking up an order. I then nodded my head while walking towards the counter and thought he would help me. Wrong, he ignored me and proceeded to ask customers behind me if they were here to pick up or place an order.
Another gentlemen walked out from the back and offered to help me with my order. Told him my name I.d. Etc. He then ran back and forth trying to find my tag and order. By this time, it was already 1:15 PM. A third gentlemen decided he wanted to help me and ask for my name again. By that time, I’m already irritated. He does the same thing the second guy did, run back and forth for at least 5 – 10 minutes.
While this is going on, the second gentleman that was SUPPOSED to be helping me, was bringing out orders for customers that came after me. At this time, I figured they had not even started making my order. The workers knew I was getting irritated, but I wasn’t the only customer irritated. The second gentleman that was working on pick up orders, asked me to be patient because it was totally my fault it was a long day for him.
Anyways, the first gentleman finally had the courage to come out to me and told me that they are working on my order and will be out shortly. After all this, it took approximately 45 minutes for them to complete my order that was supposed to be finished at 1PM.
I wouldn’t come back here and i wouldn’t pay them after this experience. It would’ve been much better if they told me in the first place that my order wasn’t made yet and they will work on ASAP. Don’t lie to your customers, they’ll figure it out soon enough.

I received a box of chocolate strawberries from this place for Valentines day and i may say they look better then they taste, the strawberries were not fresh and the chocolate was very bitter. My friend makes better ones then them.

Prices are a little high but they make really nice gifts. I’m sure if you’re creative you can make something similar at home! Came here the week of Mother’s Day and ordered an arrangement. The staff member’s personality seemed a little too laid back and I couldn’t hear his mumbled comments… came back on the night before Mother’s Day and the line was out the door. They seemed a little unorganized in getting everyone’s orders but maybe it’s because the place is so small, plus it was a busy holiday weekend. Overall nothing was wrong with my order or my service so I will definitely come back if I need to get another gift like this!

Dislike

My daughter and I placed an order from the Monterey, CA store for a delivery from the Elk Grove store for an arrangement for my father’s birthday. The Monterey store did an excellent job taking the order and this store did an amazing job with the order and delivery! My father was surprised to receive this arrangement and even told the driver, «I didn’t order that.» The driver explained it was a gift and was very friendly. I was impressed with this store as I originally placed the order for delivery on a Friday but then I learned my father wouldn’t be home and I called the store to request they deliver the arrangement a day early. They were happy to comply with the request. The arrangement of fruit was put together very well with fresh fruit and beautifully dipped chocolate strawberries. My father was pleased with his gift and said everything taste great! We will definitely order from both stores again.

This place is great to order gifts for ANY occasion! Birthdays, holidays, just-​because; you name it!
Can’t go wrong picking up a fruit bouquet; I think it’s the perfect gift for all occasions! Little things can mean a lot to someone! :) My fairly recent order was for Mother’s Day. I ordered two large bouquets for my mom & in-​law and they both loved it! I also picked up a «just-​because» small bouquet for my hubby! He loves fruits and what better way to give him a surprise bouquet that is edible!
*Be on the look out for coupon deals on Groupon, Living Social, Deal Chicken. They come in handy!

Bought a bouquet for the instructors and Sifu of Eastern Ways Martial Arts for a Black Sash testing.
These are perfect to give if you want to give the impression of «Health». Eastern Ways Martial Arts is a sport and you would expect healthy people here. So it’s the best way to give a gift and still respect their health beliefs.
The service here was good. It felt like ordering a cake. The person at the front counter helped us out. She was really nice.
They got small bouquets to big elaborate ones. So it’s good to just walk in and look at your options. Ill definitely come back.