Babies R us

Great customer service we go to both baby and toy side and we alway receive great service.

Worst customer service ever, one time I asked the baby registry staff member where the basinets are and she asked me what is a basinet. I never receive good customer service here, might switch over to buy buy baby.

We came here a couple of times and had pretty bad experiences. The staff generally doesn’t know what they’re selling, and the place was very cluttered in its set up. They are out of stock with a lot of their items.
My husband and I ended up registering at Buy Buy Baby. So much better in terms of customer service, baby registry, in stock items, their ability to order online for you and their layout.

Note to buyers this weekend. They do not take competitors coupons this weekend. Wish they would post a sign or inform their employees.

Called this store to ask if they had a car seat we were looking for. I asked them if they would hold it for me when they said they had it and they said they would. After a 45 minute car ride we arrived to find that nobody had held it luckily there was still one left. Employees were just rude and nobody seemed to care.

I registered at a Stockton location and had amazing service there. When I tried to shop at my local store I ended up in tears the service was so bad. We asked many times for a manager, but they were not available. Finally, one came and did get use the items we came for (2 strollers). The free giveaway was still going on, but they had nothing to give. The kindness of the last and only person was a relief, but I would not go back to this location. I’ll drive to Stockton for more selection and fantastic customer service.

We always stop by Babies R Us in EG for our little one’s needs. Everything is pretty organized and easy to find so we’ve never really had to ask an associate for help so I can’t really comment /​complain about customer service. They always have what we’re looking for in stock and the cashiers are always friendly and patient.

Okay let’s paint the picture. Out early in the am got a bball tourney in Elk Grove. I had a handheld leapster to exchange from Christmas. The rechargeable device didn’t fit the leapster. Quick twenty min run in at best right, NOT! That’s only if customer service is número uno.
The store shelves were as empty as a corner store looted on the last day on earth. The cashiers were to busy discussing what they didn’t get for Christmas, to hear me ask if they could help me find the correct device. She took the receipt out of my hand and started processing a return. When I interjected and informed her I wanted to exchange she looked at the box and then told me they were out of stock. I responded by saying WOW your brain must be tired shifting thru over 5000 sku numbers without a scanner. I took the money and went to buy buy baby up the way! Horrible experience glad it’s not my home store!

Man does this store blow, it’s almost as bad as Wal Mart on Elk Grove Blvd. 80% of the staff members are horrible and don’t know anything about the company they work for. The bathrooms are always dirty, I feel like I’m in a park restrooms sometimes. My wife tells me the womens bathroom is horrible, paper towel all over the floor. With pregnant women in the store Babies R Us should be a little more cleaner, plus the store is just messy. I’ll just to go Buy Buy Baby and Target from now on.

One of the managers who was working the other night is an idiot (i want to say her name was jenny). She nearly body checked me and my son walking by the customer service counter. There were at least four different people waiting in line and she and another staff member were behind the counter chit chatting away while the person the hispanic one was helping was standing there watching them laugh and crack jokes while waiting foe her to just give him his receipt. If you’re a manager of a retail store, you shouldnt be goofing around distracting an employee who should be helping customers standing in line while wearing sunglasses from the lost and found while customers are clearly getting impatient watching the two of you be completely and utterly unprofessional. Save your game of grab a$$ for after you’re both clocked out of work. You should be reported for displaying how irresponsible you were while opening a drawer full of cash.

Originally went in to get something for a baby shower… ended up going to Target.

I am forced to go here sometimes in order to get my son’s organic snacks but that’s about it. They never have someone there to help you and it is NOT well-​stocked. They don’t have certain items (car seats or strollers) like the other BRU do and even though its a pain in the butt to drive out to Roseville, that’s what I do if I am going to purchase an expensive item. The one in Roseville is much nice, more stocked, and has more helpful employees.

Had a horrible, horrible experience here with our baby registry. Here’s basically what happened:
— Waited a very long time for somebody to assist us. Everyone at the store seemed to be too busy.
— Finally a lady approaches us, no smiles, no hi’s, no hellos. here’s how the conversation went…
BrU: «Do you want to sign up for registry?»
Us: «Yes we would love to.»
BrU: «Ok sign these papers»
Us: Signs the papers
BrU: Ok. Here’s the scanner. Bye. (Leaves the area).
That was it. No congratulations, no comments, no questions about the baby, no overview on how a registry works, no instructions on how to use the scanner (not like we need to but still.). It was really really terrible, especially when compared to buy buy baby where we shopped just before we stopped by this store. I really lost interest scanning stuff, my wife and I ended up just scanning a few things and left. I’m not even sure if I will still inform our friends that we have a registry here. I feel like they don’t deserve our business.

I needed to check out some baby gear stuff in person before adding it to my online registry. Most of the furniture is overpriced compared to what you can buy online. Other than being able to see the products in person (furniture, car seats, strollers, etc) I’d rather spend my money elsewhere.

Today (Tuesday, Feb 15^th, 2011) I had the worst experience at Babies R US in Elk Grove. I was going to buy an aimoire that was on clearance because it was damaged. The sales people who were helping me were great, but I had an horrible experience with the manager, Jenny. First, Jenny approached me with an attitude. She was rude, didn’t smile once, not helpful at all, and in the end she was plainly mean. She did not gave me a better deal for the armoire, and she did not even try to negotiate it. I was very surprised with her coldness and careless to my request. I’ve always had great experiences at any babies r us store. Sales people were always nice, managers always tried to accommodate my needs, and even if not, they knew how to deny my request in a good way. Jenny should not work in the customer service industry. This store in Elk Grove is brand new, and she will be scaring customers away with her attitude. I left the store frustrated, and I am never going back. And yes, I will tell all of my friends to go to the Roseville or Folsom store, but Elk Grove never again!