Take Care Clinic

Great experience.
Couldn’t make an appointment online beforehand due to «high volume» so I decided to get there earlier and try to beat out the crowds. It didn’t work because at opening I was number 4 on the list. Damn it, right? The nurse/​doctor said it would be at least an hour until I could be seen… and due to my procrastination problem, I had no choice but to wait for immunizations required by my employer. It sucked, but I did appreciate her telling me. Anyhow she told me that the pharmacist could do the shots and I didn’t need to wait in the clinic. There ended up being some confusion as to whether or not I could do both on the same day, but the pharmacist took quite a bit of time finding out for me, and I was able to. Everyone was very helpful and went out of their way to accommodate me.

Awful! Go into the clinic and make an appointment, and come to find out you never had an appointment. They tell you a time but never follow through to book you. I called and got a national operator. Seriously? What can they do? They are good for shots and walk-​ins. Don’t count on them for writing anything down or being able to book an appointment. Too bad.

Noooooooooooooooooooooooooo. I came here a while back when I had been dealing with a cold/​flu/​sinus infection (obviously we never figured out what it was). I was looking to get some answers and hopefully an antibiotic.
First off, don’t just walk in here. Make an appointment. Even with making an appointment, you will still have to wait. I waited for what seemed like FOREVER. When you are sick, the last thing you want to be doing is sitting in a Walgreens waiting to see someone with a bunch of other sick people surrounding you. I had to sit next to these people that were hacking up a lung just hoping and praying to God that I didn’t get what they had. It was either that or stand.
When I finally got in, they checked me out and basically just said I had a cold, no big deal. All that waiting and money spent on nothing. Thanks. I would have to be pretty desperate to come back here. I would rather go to a real doctor’s office.

I’ve been to this particular clinic twice and both times, the experience could have been A LOT better.
The first time I went was last October. I had been sick with a cold for three weeks, a little too long in my opinion. I had just moved and hadn’t yet found a new doctor, so I decided to go to the Walgreens clinic. I knew it was going to be a long wait since it was cold and flu season and I went right after work, but it got a little ridiculous. I waited around two hours. I actually went across the street to the Jewel and did some grocery shopping while I waited.
I was finally seen by the doctor and a nurse or Walgreens doc-​in-​training (DIT for future references). They ask you a bunch of questions since they don’t have your medical history. That’s totally fine. Only problem is that the nurse or DIT took FOR-​EV-​ER to type the stuff in. She clearly did not know how to use the computer system and read unnecessary questions like «Are you menopausal» (I’m 23) and asked if I was congested as I blew my nose. They also could not figure out what was wrong with me. After being there for a total of three hours, I left with a prescription that I was not about to take from a doctor who is guessing my illness.
Second time was in February. I woke up in the middle of the night realllly sick. I knew I had to see a doc as soon as possible. I saw the clinic opened before my doc, so I used their online appointment tool and got the earliest appointment at 8:45. This way, I wouldn’t have to wait forever like I did last time. I got there about 10 min before and signed in. And guess what? I had to wait 45 min after my APPOINTMENT because she took two people before me, who didn’t have an appointment. What is the point of making one then? I could have just shown up when they opened. Then the doctor tried to make it seem like maybe I didn’t make my appointment early enough. 5am isn’t early enough? Oookay. She also said she didn’t see my name on the screen and that’s why she took someone else before me, but I clearly saw my name at the top of the list. Didn’t matter that I was visibly in a lot of pain.
The doctor is really nice, I’ll give her that. She sent my prescription to the pharmacy and it was ready in minutes and even showed me some pain relief medicine that I could take in addition to the prescription. The whole concept of this place doesn’t really work though if it’s so unorganized. She was clearly overwhelmed even though there were only 4 of us there, but that’s because she had to do the check-​ins, clean up the rooms, etc. They need more assistance there.

After getting deplorable treatment at 3 E. Golf rd, I decided to try a different Take Care location before writing them off completely.
This time, I made an appointment online, to secure my spot. Just be sure to have the confirmation code with you. It saves you time at the kiosk.
I signed in, and a smiling face (Susan Walker) emerged from the exam room. She told me she was running on schedule, and that she would be with me at 5:45, my appointment time.
Sure enough, at 5:45, it was my turn. A few questions, and an exam resulted in a prescription for some antibiotics, and a few tips for comfort.
When the pharmacy filled my Rx, it was going to be over $ 40 with insurance. Susan heard me say how expensive it was, came out, and wrote a new Rx to see if it was going to be cheaper. It was $ 5. The pharmacy was also very kind in handling the return, restock, and filling of the second Rx.
This Take Care Clinic could be improved with two people working at all times. This way, not every exam would be interrupted with greeting new arrivals, or answering other questions. TCC should consider staffing the little desk up front with a medical intern of some kind (nursing students would be my bet) or even a kind adult with an iron clad immune system. They could provide the «front of house» customer service, (medical interns could sit in on exams where appropriate.)

I had a great experience at this location. The process of signing in (I did not have a set appointment) was very easy and the doctor followed up with me less than 10 minutes later to tell me how long it would be. Not long after that the doctor could see me and she was so friendly. Dr. Brottman was very thorough and explained everything so that I could understand. She was able to submit my prescription from the exam room and I only had to wait maybe 5 minutes for it. I came in feeling like garbage and left with some relief and the stuff I needed to make me better.