Rock Counter

I have mixed feelings about this place.
I would give it 3 – 4 stars for the product. As a flipper, the price and quality is appreciated. Lead time is pretty reasonable. Some tracks were installed crooked for the drawers that my subs had to fix.
I would give 1 or 2 stars for the staff. The only staff that I was impressed with, was the guy that installed our granite. Everybody at the showroom seemed clueless on how to treat customers, including management! Jim was very nice but very slow. Ended up messing up an order and every time I went in the showroom he didn’t remember me. The manager even said he is slow and that’s not the first time someone complained about him. Girl at front desk didn’t seem to know much and not very friendly. Other times i went in, I asked general questions about cabinetry construction to other staff members and they didn’t understand. One time I went in to order 1 cabinet I needed and the Manager was too busy in the office talking with staff members to come out and talk to us. Finally after 40 minutes standing around after closing time, I went back to the office myself to talk to him.
The staff has no idea how to treat customers/​guests and doesn’t seem to value our business. Very unprofessional and disorganized.
I will probably still use them if on a tight budget, but I don’t look forward to it.

I had 5 stars experience with the designers but the management communication is horrible. I have gone four times to design and redesign my kitchen. Four times because mainly either they set us up with an appointment and no designer was present twice. Setting an appointment through the phone is fast but it stops there. The first time I have set was fast and I understand at times they don’t see you immediately on the time schedule for some reasons, it happens, I waited ~ 30 mins no deal. Jim was very nice and took all the time in the world to assist me. 2^nd appointment I set through the phone, they said Jim will be available that Saturday. We cleared all our schedule that way me and my husband can go together to finish the design. We were on time 10 am. The shop was closed with so many people waiting outside and somewhat irritated. After a while a staff opened the door and apologized because for some reason they had a company party/​opening party that night. There were no designers around just receptionist. I mentioned we have set an appointment at that day at that time and it was acknowledged. No one bothered to call us to notify that nobody can assist us. Well the management should have plan ahead of time and just open after lunch if most staff were having hangovers or just close to not waste everyone’s time. A lot of customers were angry and left, we stayed to let my husband at least check out the showroom. After a few hours the manager came and a designer. The manager attempted to assist us but of course in the end we have to re schedule. Okay, we were still patient. We had to take a day off work to go the 3^rd time which went smoothly but the fourth was the worst. I called before New Year day to confirm holiday hours after the new year. The guy I spoke to said they will be open on Saturday after New year with a designer confirmed for me. My husband called me at work very mad and said they opened late (my husband was waiting 40 mins) seemed like they were even surprise to see him. Of course no designer again was present with some other angry customers. No one called us again to even reschedule or inform us. The manager attempted to assist my very angry husband. At the end we are deciding to bail out because of the poor management. Quick advice, if you have confirmed a schedule with a customer please follow through and make sure a designer will be available to assist after you say you will be open after a holiday or after a big party.

I would give them maybe a 2 ½ stars to be generous. My granite kitchen counter tops turned out well. However, the communication overall was very poor which in turn ended up wasting my time and causing unnecessary stress. I’m happy with the counter tops (aside from some small damage to my walls).

I had a really bad experience with this company. Christinas attitude-​not proffesional at all. They dont know what they have on stock or not. They designed kitchen for me. I really liked but after a few days they told me they dont have few cabinets. We paid for our cabinets. It supposed to be delivered on Saturday. I called on Wednesday to confirm our delivery. One lady (not Christina) told me everything is scheduled. I have waited on Saturday untill noon. Finally decided to call. They told me they dont have me on schedule to deliver my cabinets!!! I went to their office. Each person who worked there told me a different story. One that Christina didnt put order at all, the other one that she did it just a few days ago, another person told me it supposed to be delivered on Thursday etc. So messed up. I was mad because workers were waiting to install new cabinets. I took my money back and went with different, more profesional company

Frankly, 1 star is too much. This place is terrible. We ordered new kitchen cabinets from them in June and had to wait nearly 45 minutes past our appointment time. Still, we ordered cabinets which arrived in mid July.
When the cabinets arrived 2 were too small, they didn’t send one we ordered and they ordered us one we didn’t need at all. So, we asked them to order the two in the correct sizes and get the one we were missing. I had to pay out of pocket for the correct
sized cabinets and was promised a refund when I returned the other three cabinets (and this also set us back a couple weeks without a kitchen). When the cabinets came in the beginning of August, I drove to Hillside, IL (they wouldn’t re-​deliver even though they screwed up) and found they had never ordered the cabinet I didn’t receive on the first order.
I again tried to be understanding, I took my two cabinets and got a receipt for the three I returned to have Rock Counter reimburse me. I returned the cabinets on ⁸⁄₄ and brought the receipt to Rock Counter’s showroom on ⁸⁄₇. They promised me they would refund me on ⁸⁄₁₀. Now they don’t respond to my calls or emails. I have filed a complaint with the BBB (8÷19÷15) which they have also not responded to.
I had an appointment with Michael Wu on 8÷7÷2015 at 4:00 PM which he didn’t show up for until 5:30 PM.
The cabinets are nice but Rock Counter should be avoided at all cost. The cabinet company has a showroom in Hillside, IL (procraft cabinetry) which I would recommend using if you REALLY want the cabinets.
Rock Counter has terrible business sense, terrible customer service… pretty much terrible everything.

Worst experience ever– AVOID this place. I arrived early to my appointment. Other customers were there, but apparently an employee had taken a long lunch. Two of us were scheduled at the same time, with the same person, that wasn’t even there. The cabinets look very cheap; and their showroom looked busted. Shouldn’t your showroom be an example of your best work? Finally, when Christina (the late lunch employee) returned, her attitude far exceeded their poor craftsmanship. This was such a waste of time for me, since I drove quite a few miles to get there. Don’t bother wasting your time for a better price. I’d prefer to spend a little more for good customer service, and better looking cabinets.

Yesterday I purchased kitchen cabinets and granite for a new project we are doing in Hawthorn Woods IL. The service, prices, and quality is outstanding. Can’t wait for delivery and have my guys build the new open concept kitchen with Rock’s products, if it looks as good as I think it will, they will get all our business.

Rock Counter was great. Christina was very helpful with the layout and picking the cabinets, cabinet pulls and counter tops. The delivery and installation were very quick and professional. I would recommend them to anyone

Amazing customer service and top notch quality. A family friend of ours told us about rock counter and we were in the market for white or off-​white cabinets so being that rock counter had a set that matched our needs we decided to go there. At this point we already had quotes from the typical 3 home repair stores. After walking in the showroom we were really impressed with the quality of cabinets. ¾″ dove plywood and soft close drawers. We talked to the designer and got a quote and were amazed at the price. We decided to go with them for kitchen cabinets and three bathroom vanities. They finished our cabinet and granite install and could not be happier. We also saved a significant amount of money going with them over the other stores. No regrets will do business again.

I walked into their show room in Elk grove village about 2 ½ weeks ago, looking for cabinets and counters. Today the guys just finished installing the counters and I am overall very pleased with company. I received quotes from 5 other places (Home Depot, Menards, Lowes, Hobo and one other place I can’t remember the name of) and Rock Counter came in considerably lower than any other quotes. When I received my cabinets, they were beautiful and looked so much nicer than some of the ones I saw at other places. The staff was very helpful and patience with me. I highly recommend Rock Counter.

I bought my kitchen cabinets from this place a week ago and deal with a guy name George Psykos. In the beginning he was okay to deal with. But watch out when your cabinets are delivered. When I proceed to open all the cartons that was wrap around each cabinets, I notice there were a crack on one of my 18 inch drawers and I ask if I can exchange one of the drawers. He went psycho and ballistic on me. He told me NO exchange or refund on any damage goods or undamaged goods. All sale were final even when there were already damage before it arrive to my house. He said the only way I can get a new drawer is to buy a complete new cabinet from him. He was sooo upset he was stuttering and seem like he was about to get a heart attack because I ask to exchange for ONE 18 inch drawer that have a crack in it. The cabinets weren’t as great and you won’t be saving much either.