Precision Stone Design

We bought quartz counter tops from this place roughly six months ago. The day after we noticed a 3 – 4 inch scratch in the Quartz. They told us they could cover the scratch no problem and sent a technician. The technician covered the scratch beautifully but whatever they use wore off after a week. They came back, did the same thing again with the same result. They scheduled with us to come out with a more permanent solution. Instead they canceled last minute saying that they didn’t have the product to fix it. They promised to reschedule when the product came in but they never called back. We have called back numerous times to reschedule and they no longer return our calls. This place doesn’t live up to their word, has poor customer service and does shotty work. I highly recommend using a different countertop company.

The overall process of picking and ordering my granite counter top was easy. However, my negative feedback is due to the installation portion for the following reasons:
1. The backsplashs were not installed flushed to the wall. There was ½in gaps behind the backsplash that would look terrible had I not install a tile backsplash on top.
2. Installers scratched up my walls and torn the drywall up around the installation area.
3. Lastly, a installer scratched my pantry door during installation.
When I called the office to discuss who would come up and do the repair work to all the damages around the kitchen area, they never followed up to set up an date to fix this.

This place was fine to work with. I needed a small amount of granite for a bathroom counter and shower. We will still able to pick out our granite from the yard and pay per foot. It is a beautiful piece of granite.
Installation was fine. The guys were friendly enough. I minused one point though because we didn’t get the edge we had paid for. They refunded our money and gave us some credit, but I would’ve liked the correct edge instead.

I have worked with Tom and the Precision team several times now. They are flexible, responsive, professional, and provide a great product at a reasonable price!

I contracted with Precision for a small kitchen counter with back splash and an island. The project was expected to take 1 or 2 visits to complete and to be done in a week or two. It ultimately took over 14 weeks, innumerable visits, many hours of my time, and I had to hire another contractor to finish the work.
The final result was a great disappointment that we will regret for many years to come. I recommend you go elsewhere.

I’m on the fence about our experience with PSD. My in-​laws sent us to them for the granite in our kitchen. We visited and found a piece we really liked. When we were ready I went back to the Elk Grove location to pay the deposit and setup our measurements. They were very accommodating to our schedule (we were going on vacation and it was around Thanksgiving) and got our measurements done and scheduled the install. When the guy came to measure I made a point to tell him about the apron sink we were using and the notches we would need in the counter top for the sink. He knew exactly what sink we were using and checked it out and noted the notches.
Install day: the guys came to install it and it went pretty fast, they were there for about 10 minutes. First, they did not center the granite on one wall of cabinets before they glued it down. Thankfully I noticed before they left and it dried. Then I asked them to put the sink in place and of course, it didn’t fit because they did not cut the notches for the sink. The installers blamed the bar my husband had put on the front of the cabinet but that was not the issue. They also did not caulk a giant gap that was left between the granite and the wall. And to top it all off, they did not cut the ½ in bevel edge that I requested.
After they left I was frustrated. So I had to stay home another day from work so they could come and fix these issues. The guy who came to fix the issues was much nicer than the original guys who came to install. He understood what I needed and also caulked the gap next to the wall. The sink finally fits and now the counter tops look great.

Very difficult to get their attention in the store. They are so busy and don’t have enough staff to help customers. We did finally get our granite installed and in the end all worked out well and looks very nice. They were also very helpful in letting us come out and compare samples of tiles with the granite on several occasions.

Precision Stone recently installed some very nice looking black quartz counters in our kitchen. We couldn’t be happier, the counters look soooo AWESOME.
Here is a gallery of before and after shots from our kitchen:
I dealt with Tom for the sales and project management portion of the project, he was great, good communication and excellent service with him. The guy that did our measurements was super nice, and had some good recommendations for me on how to prep my cabinets before the counters were installed. He also recommending adding a 4″ backsplash, which we did, and we agree it was a good call because of how nice it looks, as well as being a little easier to clean up splashes that may hit that area of the wall.
Slight side story. after we placed our order, but before we got our counters installed, we noticed that Precision Stone has installed granite counters for a family friend who we were partying with for July 4^th. The wife and I saw the job they did in this person’s kitchen, and it looked REALLY awesome, so we were SUPER excited after seeing that! :)
All in all, it was a pretty painless operation. If I ever need stone work in the future, I’m definitely coming back here.

Zero zero stars! This place has absolutely NO concept of customer service or follow through! We met with a rep upon our initial visit and tagged a slab of stone, given the rep to follow up with, later to find out that the stone that we tagged and set aside was sold! The rep was rude, defensive and unapologetic! There a lot of stone purveyors out there folks and this is one of them you need to STAY AWAY from! Anyplace that cannot grasp the basic concepts of customer service should not be in the business of selling anything! I’ll take my money elsewhere thank you very much!

We experienced multiple customer service problems. After carefully looking to find the perfect slab of granite for our project, they measured and installed the countertop. I came home from work to discover that one sink was off center by 2 inches. «Shoddy workmanship», were the words my contractor used. We were disappointed now to pick out a second, adequate piece of granite for the remake. They also promised to remake a second small granite piece on a half wall next to the sink, so that the tops would match. They did not do this. They did work to get the second countertop in within a week. I would not recommend this company.

I have NEVER written a review on Unilocal before. That is how irritated and utterly disappointed I am with this company. Is it even possible to go lower than 1 star? If so, THAT’S what this company should be rated.
Let me start by saying that the experience started off well. The salesperson (I will not mention her name because I think she had very little to do with this) was very intelligent. She sold me on the product and was very knowledgeable. That’s where the good things, if any, ended.
To make a long story longer, I had driven AN HOUR to see the Quartzite that they were offering. We agreed on a price, time of delivery, and I booked the elevator for my building. Keep in mind, I also cancelled the other fabricator that was to win this job, just to give the business to Precision.
After giving a credit card for their RIDICULOUS 75% down payment (people really ask for more than 50%?) I get a phone call that not only has the price gone up, BUT BY ALMOST $ 1,000!
Come on, now. They measured my unit, gave me a price, made me book an elevator, and cancel a fabricator who SHOULD have won this job (job is close to $ 7k.) Horrible way to run a business, I am shocked that more customers don’t post things on this place.
Do yourself a very simple favor, people: Stay AWAY. I wish I did.

I have read these reviews and I have to agree with the overall theme. Stay away. Just had my counter put in. Damaged walls I can forgive. Soiled carpet, again I can forgive. However, my plumber just charged be double because nothing fits and most of the old parts are missing. Also, Original estimate was increased due to the need to have extra help to carry in. End of the day, I am paying more than I was quoted elsewhere.

During our last visit to their facility to finalize our choice of stone for our 3 countertops, I told Sunny that I’d like to have the material left over from where the sink cutouts were. This totaled 3 square feet of granite or $ 162 at $ 54 per square foot. Sunny said «no problem» and asked if we’d like the material to be make into cutting boards. We said yes. We were told this would be delivered with our countertops.
The installers showed up with the countertops but no cutting board. They also did not have my sink with them that they had previously picked up to use as a template. They left in the middle of the installation to drive the 21 miles each way back to their shop to get my sink. This added about an additional 75 minutes to their install. The installers knew nothing about the cutting boards.
I called Sunny right away. He apologized and told me he’d have two cutting boards fabricated and he’d drop them off. Several weeks went by and no cutting boards and no word from Sunny. Two phone calls and three emails over the past 4 months have now gone unanswered.
The countertops are very nice and the overall workmanship was good but not receiving the $ 162 in materials that I paid for and owned was very disappointing.

We decided to get granite countertops for our new kitchen, and based on the price we went with Precision. We were very happy with their service and the quality of the installation was great. There is a joint in our countertop but we are thrilled that it is virtually invisible. After the installer left, we saw that one corner was not rounded off as expected and gave them a call. The installer turned around and fixed the problem on the spot! I would definitely recommend them for quality and affordability.

Had a measure scheduled between 4 and 6– no one showed up or called. We will be using Imperial Stone Collection. Thanks for making the decision easy!

I just had Precision Stone install a marble vanity top, sink and faucet in my small bathroom. I was very happy with both the customer service I received from the company and the final product, which is absolutely beautiful. I also think the price was pretty reasonable. I was a little nervous about the installation day because my condo association has pretty strict rules regarding work being done in the building and I have had bad experiences in the past, but the installers and the plumber were very clean and courteous.
5 stars, I would use them again!

We used Precision Stone Design to upgrade our bathroom vanities. We were pleased with the selection and the help given us by Jason. They were able to come out and measure and install within one week. The installers were here when promised and professionally installed 5 vanities in one day. We are very pleased with the results.
Dick & Diane in West Chicago

I have mixed feeling about this company. I was pleased with the products and service I received on my first visit to the store in Schaumburg. It is small in comparison to some other companies but the price definitely reflected that.
After choosing my granite, I set up an appointment for measurement. I asked if a deposit was needed and was told no. This wasn’t exactly true as they don’t schedule an appointment to put the granite in until after they have their money. I was told they would install on Saturday or Monday and then didn’t get an appointment until Tuesday.
Now for the measuring… The man who came did not create a template of my counter-​tops. Apparently he felt the counters were basic enough measurements. This meant, when they arrived to install they had to make two rather major cuts to fit the counters in. Luckily my contractor was here at the time to assist in measuring and making sure things were done correctly. If he hadn’t been, I question that they would have come out properly.
The actual appointment I had for installation was to be from 4 – 6 pm. They didn’t show until after 8pm. I don’t blame the installation crew but rather the company for poor scheduling. I was frustrated to have a crew here so late sawing, drilling, etc in a condo building where loud noise is not aloud after 7:00pm.
All in all, the granite appears to be a fairly good product but there are far better companies out there when it comes to service. I’ve noticed now over time that the sealing of the granite seems to be poor as well. I’m hoping after I reseal it myself, I won’t have anymore problems. I guess you really do get what you pay for!

I was recommended by someone to go here. However, from the very start– I have had bad experience. They never got any sample when they sent out the guy to take measurements. This is after the fact, I had specifically asked for certain specific samples, not to mention the guy who came was ridiculously rude.
In the store, I was told something else that was advertised on their website. After 7 days, the granite shows up (all this time, obviously I had no kitchen) it is not LONG enough, it is a joint. Ridiculous, I pay close to 2000 $ for such crappy product/​service.
Definitely, go somewhere else.
Update: Jason did call me, and so i am increasing 1 star.

I’m surprised to be the first reviewer! We were thrilled with this company. They came recommended by a couple of my parent’s friends, but I have to be honest, I had some reservations simply because of their ultra-​low bid compared to the other granite contractors we bid out. However, everything from slab selection to on-​site measurement/​templates to installation literally went off without a hitch, and we LOVE our new countertops. We had a huge island replaced (which included a large rounded section — I was a little worried that the new counter wouldn’t match the shape, but it did) as well as our normal against-​the-​wall counters, and they all really look great. I will definitely call them once I convince my husband to let me redo the bathrooms :)