Castle Chevy North

I had been searching for a truck to fit my needs for work and still be within reason payment-​wise for the fact that I have a family and kids. I had been to Ziegler and a few other dealerships and had been jerked around and lied to about monthly pricing until a few hours of my time was already spent wasting the day with them… THEN I WENT TO CASTLE! I am not kidding, I never write reviews for people or companies but the way Mike Pirozzoli dealt with me was a non messing around type of way. I wasn’t lied to, I was treated well, and it was a non confrontational way of buying a car. He never made me feel uncomfortable or like I had to act like I didn’t like the car or I wouldn’t get the best deal. He was an amazing salesmen to work with and I hope if you’re reading this you go there and ask for him to sell you a car. I am very happy with my 2015 Chevy Colorado. Thank Mike and Castle!

I will never go back to that dealership. First off I go there because this dealership had a vehicle I was interested in and the only one within 20 miles. I get a confirmation email a day prior to my arrival stating the vehicle is available. I get there and am greeted by Samantha temple. I told her right away that I am a month out from purchasing. Once I told her that she grunted, rolled her eyes, and lost all interest. I’m in sales so I wanted to be upfront. She then goes and talks to someone comes back and says the vehicle I’m interested in is not available. I ask how that is possible being that I got an email a day prior. She says «well the equinox is popular and it probably sold». Now instead of continuing to work with me and see if I still wanted to drive another ltz equinox to get the feel of the vehicle she acts like I’m just wasting her time. So I go to Ziegler Chevrolet drive a equinox and Silverado, had better customer service, and I will be buying my vehicle from them.

Tony in Service is just the best ever !!! Such a good follow up guy.
Couldn’t ask for any better Customer service, he is that good.
He pays close attention to all the details of your needs and the needs of your Car and is very accommodating to your schedule.
The staff here thru out the whole dealership are friendly and if they see you standing will be sure to stop and check to make you are being taking care .
Good Customer Service is getting harder to come by in this day and age, but not here at this Place. Purchased my current car from Dave in Sales and will be back here to buy another when I need to.
Good Dealership.
Keep up the good work.

Purchased a New Chevy Malibu and very happy with the dealership and the transaction. They spent as much time as we needed to make a good decision. Mike did a good job making sure we where going to be happy with what we purchased before we started the paperwork.
And yes there is Elk across the street.

Don’t go here.
The only reason I gave 2 stars is cause there are elk across the street and it was cool.
The girl, Katie, who began helping us was very nice but she was new so her manager Joe came out. They seem like they’re helping you and want to work with you but they don’t. I told them what my price range for payments was and that I wanted to buy but he said that wasn’t an option and completely disregarded it. He kept pushing for a lease so they obviously get something more for a lease. It still wasn’t in my price range and when I began to ask questions of where he got all these other number he started throwing other numbers and words at me to try and confuse me. And toward the end when I brought up buying again, he said «you’re not going to want this car in 6 years.» Excuse me. Who are you? Aren’t you trying to sell a car? He continued demeaning me then told us to «go home and think about it.» What dealer does that?
I found a car the next day at a reputable dealer, much under my budget, a year newer, and it’s a LEASE! Ha!

My girlfriend is looking for a new car I took her to castle Chevy north. The sales guy Mike was awesome we told him what we were interested in vehicle wise. We went for test rides and the dealer stayed open just a past 9. Very great place to deal with and very nice and personable staff! Thanks for taking care of us!

Walk in appointment for oil change and tire rotation! Gladly took me and I had another issue that could not be an easy fix but took the time to look at it and advise.
Even washed my very dirty white Tahoe thanks Brennan!

Extremely Happy with your Sales team! I did check out with another brand and they Did Not Even try! Andrew Altieri (sales man) on the other hand, did everything possible to make it work… I Really Appreciate that! My trade in was underwater on my loan and he got me out of it (paid off) and into a Brand New 2016 Equinox LT Lease in the exact color I wanted and at the Price I could afford! He even went above and beyond by removing my hitch from my trade in and got it back! Thank you so much, I am very happy with my new car & I Highly recommend everyone coming to this dealer, where they really do everything possible to get the deal done! :D

I found this dealership on Kelly Blue Book for a Subaru Forester. I liked the car and we both agreed on a reasonable price and I purchased my Subaru on January 14.
The only downside was that I was not informed of the city sticker which was purchased on late Friday evening and I could not drive my car to work on Friday. This is the reason I gave them 4 stars. Overall I am happy with my purchase and this dealership is great.
Sheriff

Great car buying experience. Our salesperson, Pat O’Brien, was a pleasure to work with. Genuinely interested in getting us into a car. No high pressure, no fast talking tactics, which was refreshing and appreciated. We ended up buying more car than we anticipated, but because Pat gave us room and time to think, we decided we wanted to go with the better car. And they made a great deal for us as well. The finance person was also great to work with — very helpful and we finished the transaction quickly and with a minimum of fuss. Would not hesitate to recommend.

We purchased a 2016 Colorado from Mike Pirozzoli tonight. Mike made our experience wonderful from the second we walked in. He was professional, funny and knowledgable. We had begun our shopping online and Mike made sure we had an easy transition from online to in store. I’d recommend Mike and the rest of the Castle staff to anyone looking to purchase a Chevy.

We bought a new 2015 Equinox in July 2015. The buying experience was painless. Mike Pirozzoli, our salesman, was very good to work with and was very knowledgeable. We will definitely see Mike again when we need another car.

I brought my Impala in to Castle Chevy North’s service department in late October 2015 to have 2 recalls performed — 1 to the ignition system/​keys and 1 to the front seat belt assembly anchorages. These recalls, plus a brake job and replacement of 1 tire pressure sensor and resetting of the tire pressure monitoring system was all done in the same day. I picked my car up that night and despite paying nearly $ 700 that I was not planning on, I was very happy with the speed of service and to have my car completely caught up on all required maintenance.
That very same night I made 1 stop on the way home. When I started my car back up, my vehicle was displaying a red airbag warning light, as well as a message to ‘service airbag’. I called and left a message for my service advisor, Denny, and he called me back in the morning. Denny, without even looking at the vehicle, was able to definitively tell me that it was nothing that the service department had caused but that he was happy to have me bring the car back in and see what he can do to help. I scheduled an appointment for around 4 – 5 days later and brought the car back in. Again the work was done in 1 day and I was told that a corroded electrical connection under the passenger seat was found and that dieelectric grease had been applied to the connection which had cleared up the problem. The airbag light was off when I started up my car to check. I was charged around $ 75 for this service.
2 days later, the service airbag warning and red warning light came back on. I immediately left multiple voicemail messages for Denny and for the service manager Zach, and have not received a call back. I have also tried Denny back several times without any return phone calls. The warning message and light continue to be on to this day, roughly 1 month after I first visited the dealership. This is a completely new problem that has only begun after bringing my car to Castle Chevy North. I am certainly no car expert, but simple online research shows that both of the recall services performed have possible implications on the function of the airbag and airbag system. Chevy’s website explicitly warns of this possibility.
As an added review, even if my car was not having these problems, the customer service at this place, at least with Denny, is completely rude and condescending. He sold me a brake job over the phone with a very weakly presented emotional plea that he needs to have a clear conscience that my family and I are safe when driving this vehicle. Hopefully he can sleep at night knowing that OUR AIRBAGS NO LONGER FUNCTION as a result of the service provided by the dealership.
I need to use my car every day for work and for my family. I drop my daughter off at day care in this car every day, and regularly have to drive my wife who is 9 months pregnant. I understand that mechanics and service advisors are human beings and that we all make mistakes. This goes far beyond a simple mistake and the dealership’s lack of concern for the safety of a customer’s vehicle is totally unacceptable. It is scary that a well established business like this would create this kind of problem and then avoid their customer who’s vehicle has been rendered unsafe. I would strongly recommend that anyone pursue every other option available before using the service department at Castle Chevy North.

The dealership has changed names but the service is still good. My only complaint is there are no drinking fountains available anywhere in the building. Have to get water from sink in bathroom. Otherwise place is great.

Unfortunately, I took my car to my local place to fix some things that weren’t acting right. They «fixed» it. And after a large chunk of my $$‘s I found that, they had not actually fixed what they were supposed to, and that made things worse.
As I had a recall with you guys, I came in and mentioned that I needed an estimate to the fix the other stuff. Your very helpful staff, fixed everything that I needed. You guys are professional, explaining everything that I needed to know about my car. I won’t go anywhere else ever!
Thanks!