Alexian Brothers Medical Center

By far the worst Hospital in the Chicagoland area. I spend a afternoon to can schedule with appointment. First time I called they just hang out. Next three phone call to put me on hold for 30 minutes. I made 3 call .i want to speak to a supervisor. None return my calls. after waiting 2 days I was able to schedule appointment. I need to pick up the contrast CT. they told me I could do this anytime. I went there Wednesday, The person is out to lunch and i need to wait hour. Next day i was able to pick up the contrast. Friday 1pm the appointment. Hospitals appointment was canceled. Dont know who canceled. Hospitals told me, we can put us in for stand by list but we can be bump off for any reason. I would walk out, if this appointment not for my Mother. I WILL NEVER ACCEPT THEIR BULL SHIT. if you guys want experience from Hell .Make this your Hospitals.

Update… I have been in the hospital for almost a week now with a serious illness which could have killed me. Good job Alexian brothers on 1. a proper triage to assess my illness, and 2. Treating me with respect in regards to my pain and thinking I was just a pill popper. And finally 3, for violating my hippa privacy rights and saying very loudly for the whole ER to hear…“she’s leaving, she’s narcotic Dependant. ” Look forward to hearing more from your legal dept.

This hospital is composed of two parallel universes. One universe has skilled practitioners with great bedside manners. I refer to that universe as the «east tower». The other universe is populated by bungling idiots with rude manners. I refer to that universe as the «west tower».
I could write a novel about being discharged from the ER with an incorrect Rx. Luckily, that novel won’t have to be published posthumously, because my pharmacist was on his toes and caught the error. He saved my life. Literally. Thank goodness.
I could write a novel about the run down west tower and its post-​apocalyptic vibe, with the plebs (patients) scratching out an existence in a hostile environment run by the dwellers (nurses), scavengers (technicians), and money counters (doctors).
Much of being a patient at Alexian Brothers is akin to surviving in a strange land with no resources and little hope.
They say a picture is worth a thousand words, so check out the photos I posted of my hospital room’s bathroom. I had to use that restroom often, a result of being pumped with IV fluids. Each time I copped a squat, I wondered if black mold or Legionnaires’ Disease would, eventually, bring about my demise.
The highlight of my stay was when a suit I’d never seen before came in and said, «You’ve had your 24 hours, now walk it off.» At first, I thought he was kidding, but those gin-​soaked eyes betrayed him. This was no joke. He was absolutely serious. So, I replied, «Do you know my name?» He just deflated and slinked out of my room, while fondling his flask pocket. Late for a golf game, I suspect.
So, all those x-​ray and ultrasound images done yesterday were simply to line your pockets, not to be reviewed, evaluated, and shared with the subject (i.e. patient)? Well, that seems silly (unethical). I wonder what my insurance company would think of such tests. I’ll have to ask them.
I found it offensive when the hyper perky chaplain was summoned to my room, because I dared exhibit expressions of extreme pain.
The chaplain was pleasant enough, as clergy are want to be. However, Nurse Ratched’s internalizing of every word I said or groan I moaned became nauseating. The height of that nausea was when she «showed me» her power and authorita by calling God into our little soirée (I strongly suspect Nurse Ratched summoned Mother Angelica).
It’s a good thing I’m not a heathen or I may have taken offense when the chaplain drew the sign of the cross on my forehead and blessed me. Hey, lady, you want to impress me with God’s power? Make Jesus get this kidney stone out of my ureter!
And, that’s another thing. The stone. The Alexian Brother’s ER nurse told me it was 3 mm, according to the CT scan, and that I should pass it with no effort. They couldn’t conceive of a reason for my extreme pain. She must be exaggerating! It’s the only explanation!
Now, cut to another hospital and our fearless heroine (me) passes a 7 mm stone, just two hours after escaping Alexian Brothers (being kicked out). I know what you’re thinking — cut Alexian Brothers some slack — they only underestimated your stone’s size by half. It’s not like they’re building car brakes or manufacturing bulletproof vests, or doing something where being wrong and making mistakes can cost a life.
The other hospital, we will call them the galaxy of goodness, filtered my amber-​colored bladder juice and found I had given birth to a bouncing baby kidney stone, black in color, 7 mm, irregular in shape, rough-​looking, it reminded me of the nicely formed nuggets I used to find in the bottom of my rabbit’s cage. I was surprised that it was black, but unsurprised that it had caused so much pain. It looked dangerous, mocking me from its position in the white plastic pee filter it now called home.
Now, why couldn’t the crew at Alexian Brothers accomplish what they did at the galaxy of goodness hospital? Simply keep me comfortable, hydrated, and safe while Mr. Hurtsalot worked his way down my ureter, into my bladder, and out my urethra.
Alexian Brothers was just a couple hours short of accomplishing this mission, but they were also short of compassion, accuracy, skill, policy, facility upkeep, competency, and so much more.
Most at Alexian made me feel unwelcome, like I was an intruder. I didn’t ask to get sick. No one ever does. I’d much rather be nestled at home, working this thing out of my system.
If you don’t care about healing, if you have a PhD in apathy, choose a career other than healthcare.
To be fair, there were exceptions at Alexian. The ER CT scan tech was a gem. With as much pain as I was experiencing, she still managed to engage me. Jorein, a nurse during my second ER visit, was outstanding, listened, showed compassion, and was highly skilled. A young man with a tattoo sleeve in the ER both nights I was there took time to care and was great at starting my IV. There were others, but not enough to erase the nightmare of Alexian Brothers

I’ve been to several hospitals in the suburbs, and Alexian Brothers by far, has the friendliest, most compassionate staff. I used to go to CDH but a recent change in my insurance brought me to Alexian Brothers providers and I recently underwent surgery that required a week-​long hospital stay in EGV. Both my parents work for Adventist Health and when they went to visit me at Alexian Bros, they were even impressed with the care I received. Although both Alexian Brothers and Adventist Health have merged to form AMITA, I’ll stick to my original Alexian Brothers docs/​hosp.

Second experience at the ER. They take so long with their process. Some of the workers were unprofessional with their behavior. A girl started to become anxious and several of the workers kept looking and murmuring under their breath. Really!!! Some workers were really nice, introduced themselves and made it welcoming. Others were rude and came in and had an attitude of not wanting to be there. I’m hoping I don’t have to come here again.

Had an endoscopy done here. The hospital is run down and outdated. I received at least 10 different bills from different companies involved with prices ranging from 5 to 10 times the national averages. A 15 minute procedure cost 14,000… Absolutely insane. I only give it 2 stars because the doctor was competent. I will do be homework next time and NEVER return here.

The wait time in the ER is unacceptable. I had no one come in and check on me for 2 hours. Discharging took over an hour and they said it was because the room with the printer is occupied. How does that make any sense? Surely this hospital could afford another printer.

The place is so slow it is horrble! Some of the people working here have no skills for compassion!!! its like there’s no rush to help people who have serious problems… after 10 pm forget it! Go to Northwest Community Hospital! Always a 2 hour wait no matter when u come here! Bad Bad!!! Person in Charge should be FIRED!

Registration is very slow and inefficient here. Inadequate seating in the waiting area. Parking is also inadequate and inefficient. If you have any choice, do not go here. I wouldn’t come here if my radiologist wasn’t on staff.

Went in to Alexian Brothers Medical Center in Elk Grove Village for the first time. They are in my network for a new insurance provider I recently acquired. My first impression was outstanding. The East Tower was where I had to go for lab work and x-​rays. The check-​in process is fast and friendly; can’t ask for anything more than that from a hospital visit. I had to return for an MRI and I had the same experience as I did my first time there. The customer service and professionalism is exactly what I would expect from a quality hospital.
It was brought to my attention that Amita Health has merged/​acquired Alexian Brothers and I just hope they do not mess with what is already a good thing there.

Would like to thank nurse Daniel and staff in the ER for their genuine care and expert service.

I would not be coming to any Alexian Brothers Hospital ever. The staff is rude and they truly don’t care about the patients. I brought my mom here and I understand they are busy but for no one to come and check on her after 15−20min and then tell her that she has nothing. I should of had taken her to CDH what a completely difference.

I would highly recommend Dr. Lipowich. My first experience with Dr. Lipowich was for a recent miscarriage. He (along with an amazing nurse practitioner) walked me through the entire experience with genuine care. He always personally returned my phone calls in a timely manner.
The office staff was very friendly as well. I had some complications with my insurance but obviously I really needed to see the doctor. The lady who deals with the insurance was very helpful and considerate of what I was going through.
It is very rare to find a doctors office where everyone in the office is so pleasant, supportive and informative.

We have taken my 88 year old mother to this hospital for many years and each time have been treated very well. I took her to the emergency room yesterday afternoon and could not believe how crowded it was. The staff was very professional and helped my mom right away. From the emergency room to the cardiac floor everyone is friendly, courteous and on top of their game! Keep up the good work!

By far some of the rudest and snobby nurses I have ever encountered. When a patient is admitted for let’s say gun shot wounds, one would want to think that the staff would be compassionate and caring to that individual.
Not the case at all! If you have s choice on your next trip to the hospital go to anywhere but Alexian. They are by far the worst group of employees at a hospital I have ever encountered in my 57 years.

I am pregnant with my first baby and I absolutely love the staff at Dr. Lipowich’s office! I ask tons of questions and they’ve always been personable, friendly and knowledgeable. Highly recommended!!!

This place has a lot going for it but compared to Central Dupage.
Parking is ample and the offer valet. I am not sure if it is free or not but usually hospitals offer it for free.
Facility is beautiful and welcoming, lighting is heavenly and it is signed accordingly making it easy to locate your destinations since the campus is huge.
The hospital has individual rooms which a great for not only privacy, but infection control. However, my only complaint is that recently is visited central DuPage and their rooms are far superior. The rooms in this hospital or just okay. No place for overnight guests to sleep comfortably and only enough chairs for two people to sit.
There are nourishment stations in ever hallway which is great incase you get thirsty. Cafeteria is nice with lots of options that won’t break the bank.
Staff is like that if any hospital.
They play bingo here and off their patients and guest a chance to win prizes and gift certificates. Friendly competition is always fun!
I still prefer cdh but this place had a lot going for it. Would be interested to see how st Alexis compares to alexian brothers.

Visited here a few months ago. Took 10 minutes to see the receptionist at the ER desk because there was only 1 working and she was busy with someone else. It was about 1AM though, so I can’t fault them too much… but I would hope they’d have a backup ready to jump in if a line started to form. And I am guessing it was just 10 minutes… it felt like 30.
After that, the staff was very responsive to my needs. I was out and about in an hour or two, so I was a happy (relatively) camper.
A few weeks passed and an envelope from the hospital appeared in my mailbox. At first I thought it must be a bill, but from the outside it looked more like a card… and that is exactly what it was. A «Hope you are feeling» better card from the hospital. Nice!

I took my friend here after she had an odd spell — we decided to take her to the emergency room. I dropped her off and parked (luckily it was free… but dang you have to park far away in an emergency!). I checked in and only had to wait a few minutes before I could go in and see her.
They had plenty of staff — some were more attentive than others. That’s my one complaint is that I had to ask for someone a couple different times to help her go to the bathroom or just needing assistance. They were all standing around talking. But when they did help they did a very good job and were very friendly. The doctor that came in was very nice and easy to talk to. They were thorough and didn’t let her leave until they felt like that had exhausted all of their options and possibilities.
Everything was clean and organized, and I didn’t feel like we were not in a safe place or that I needed to be worried about her safety. I would come back here again if I ever needed to (but hopefully not!).

5^th floor, baby! Most of their nurses are the best of the best! There are a few that I could do without, but a lot of the nursing staff goes above and beyond to see patients are well taken care of. Thank goodness for good nurses.
Was recently in for major surgery and they have some of the best doctors ever. I wouldn’t trust any other hospital to take care of me… not after having so much done at ABMC.