Adp-Automatic Data Processing

Canceled service with ADP for the following reasons:
1. They did not pay the payroll taxes due correctly. This is the main reason the small company I am helping out hired them. Now there is a lot of crap from the IRS to deal with and ADP isn’t the biggest help. They give you a reference number for your problem but it is REALLY hard to ever speak to that same person again and you may never hear back from the original person that they resolved your problem, even though they say you will. IRS problems are the worst for a small company just getting started.
For this company ADP only had to process payroll and take care of payroll taxes for ONE person. I can’t imagine how they handle a company with a large amount of employees.
2. Company underwent a name change and gave all legal documents to ADP so they could process payroll correctly. W2 form was processed with old name even though the name change occured 5 months prior. That is a biggie and now a pain.
3. Cost is very expensive for a company that basically screwed the only things they had to do up.
This was supposed to make things simple and instead made everything harder because we’ve had to fix every problem they have created.
I have used Paychex with another company for years and NEVER had a problem. I always speak to the same woman at paychex and they have never made a mistake. I never want to deal with ADP again.

I had training at ADP all week and ate in the cafeteria each day for lunch. They have a great variety of food at reasonable prices. Salad bar, soups, pizza, grill area (for burgers, other sandwiches, and fries), deli, snack foods, and assorted beverages. Here’s a list of what I ate and whether I recommend it or not:
Veggie burger — definitely; flavorful, cooked on the grill top. I’m sure it’s a frozen veggie burger, but it was still good.
Mac & Cheese soup — not very good. The pasta was way too mushy.
Salad bar — fantastic! They have spinach, romaine lettuce, and iceberg. Assorted veggies, hard boiled eggs, real bacon, feta cheese, etc. Also a few pasta salads. Variety of dressings.
Tomato Barley soup — fantastic! Highly recommend this one. Lots of flavor.
Cream of mushroom soup — not very good. I don’t know what I didn’t like, but it just wasn’t very good.
Thanksgiving turkey lunch — decent. The turkey was ok. Stuffing was too mushy. Green bean casserole didn’t have enough green beans in it.
For the prices, you can’t beat the food here.

I just got off the phone with a customer service rep, and I can’t stop laughing. In her defense, it wasn’t her fault, and she was laughing too. Hence the 2^nd star for her sense of humor.
Situation — me, trying desperately to log in to the benefits website to elect and pay for my COBRA. Yet when I try to register, it keeps taking me back to the log in page.
So I call ADP Customer Service. Explain what’s happening.
CSR: «ok, what browser are you using?»
Me: «Firefox.»
CSR: «Ok, that’s why, we don’t support Firefox…»
Me: «Oh, ok, I can just use internet explorer then.»
CSR: «Ah, well, actually… we don’t support IE 7 either. So you’re going to have to find an old computer either IE 5 or 6 if you want to do this online.»
Me: *speechless with disbelief* «Seriously?»
CSR: «Yup.»
Me: «Wow. Just… wow. I don’t even know what to say to that.»
CSR: «You have a good night!»
Seriously?! Get with the times, ADP. Now I have to mail this shit in snail mail style. BOGUS.

This review covers the customer service call center positions .
Their HR people are way too overboard with checking out your details, too many interviews and frankly the pay isn’t great when you realize what the job entails. Before you get to an interview you may have to take an on-​line test of skills, common sense questions, behavioral, etc. The company likes to boast always to their employees that it’s a Fortune 500 company, yet they do a terrible job of spotlighting their best employees work or making them feel like they are honored and respected. share the wealth ADP.
On the other side, working with ADP for payroll assistance, you have to know who to talk to when you need a problem solved. If you worked with an associate once, always request them again. Some of the newbies, just suck. It takes time to learn to solve problems and it’s okay for you to ask for a more seasoned person to help you with your payroll.