Michael’s Italian Restaurant

Whatever you want, they’re probably out of it, unless it’s Thursday or Friday. But not too early on Thursday, because that’s the day their food order gets delivered, so… well, if they haven’t gotten product in and processed, you’re still shit out of luck. But not too late on Friday, because they’re likely to be out of entire menu categories at that point, apparently.
I was on order option 4 being run back to the manager to decide whether they could produce said item before counter staff (who was really, really trying hard to provide good service — but who clearly needs experienced managers and actual training and support) decided to tell me what I could actually order.
Options demonstrated that their food is apparently nearly entirely from frozen (meaning pre-​prepared). Was told: no chicken parm, no Italian beef, no philly beef, no burgers, no chicken, almost no sandwiches, no lasagna, no ravioli, no, no, no, no.
I have no explanation for or understanding why, when a single component ingredient (not the main ingredient — certainly, a burger or chicken, requires that ingredient — but many of the «missing links» weren’t these) of a menu item wasn’t available, the item was unavailable. FFS — ask a customer what they want. I would have much preferred one of the sandwich items I actually wanted, minus the ham, maybe with some extra salami or whatever instead. And that would have been fine. Adapt, FFS. Make good food that is served edibly and with reasonable care — who cares whether it matches up with delivery schedules?
The «baked spaghetti» dish I received — in a fucking clam shell (Seriously — who the hell serves a takeaway pasta dish [especially with an unbelievably runny tomato and pepper sauce] in a Styrofoam clamshell???) — was watery, not remotely «baked» texture or flavor-​wise.
Apparently, «Baked spaghetti» means over-​cooked pasta mixed with unbelievably watery, Betty Crocker Cookbook recipe (seriously, ugh) spaghetti sauce recipe prepared by someone with an unpleasantly heavy hand with the dried oregano, but covered with a layer of pepperoni and cheese, melted.
But if it was actually baked, that’s news. Because the cheese wasn’t browned in the least and the center of the dish wasn’t even warm. Nor was the pasta anything more than just thrown together, which is not what a baked pasta dish should be.
But that’s what I got. Along with about a half cup of water on top. Already gross.
And double bonus: a huge wad of waxed paper set on top of the melted cheese topping (yeah, you can imagine how well that wound up… With me, pulling greasy bits of melty waxed paper free from a bed of goo in order to actually eat the food I was served and paid for). All the fuss to protect two slices of what I assume was meant to be a sort of greasy cheesy garlic bread. Not that any of it was remotely edible.
So, awesome, that.
Even given that this is a mall food court spot (do note, as it’s not clear from Unilocal listing), not impressed. Not even satisfied. This place is completely messed up. And (in particular), anyone familiar with Michael’s history would anticipate both better food and management. Except none to be found.
(Sorry, nice counter guy — you did what you could, but you’re being asked to juggle knives…)