Kroger

I called the bakery to order cupcakes for a five year old boy’s Birthday which was being celebrated after his soccer game. I asked if they had anything decorative explaining the occasion as I just have in the first sentence here. I was told that no, but they had Birthday rings. Well, it was a boy party but they boy’s were only five. I went with it. When I came to pick up the cupcakes all decorated with rings — there on the countertop right in front of my face above the bakery case was an entire selection of «soccer ball» decorations (the kind you stick in cupcakes) WHO KNEW??? Exactly! I will not be using the Kroger Bakery again.

Slowest Starbucks inside imaginable. They were slow and messed up our order. It took 20 minutes to get 3 drinks. The only plus was that they gave us a coupon for messing the drink up.

I visited on October 24, 2015, to pick up a cake for my son’s party that I had ordered. I wasn’t able to order online because it was less than 24 hrs so customer service connected me to the store. The batman cake that I ordered apparently hasn’t been available in the store for some time so there was some confusion and a totally different batman cake was made.
I obviously wasn’t happy with the cake and the party was in two hours, but the staff was quick to remedy the problem. They called the other location and a staff member dropped what they were doing to drive across town to pick up the cake kit. The deli supervisor (unsure her name but she is short, thin, with grey hair) was super nice and accommodating. She insisted that we take both cakes free of charge.
Many of us, myself included, are quick to comment when something is wrong, but not when something is right. The deli/​bakery staff definitely wanted to make sure I was a happy return customer.

New remodeling is making it better.
The produce section is much larger and now there is a cheese shoppe, a Starbucks, and the deli and bakery is much larger. Staff seems friendly and there is self check out (which I use constantly) and open twenty four hours.

No idea what a «Bangin» Kroger looks like, but my two pennies is to wear your effing pearls if you’d like to be served in a timely manner by the deli.
I was here during normal business hours. As I don’t usually dress up to go to the grocery, I was in jeans, t-​shirt, and ball cap… except that I was apparently, completely invisible, waiting full on ten minutes, overhearing unpleasant, unprofessional (in any profession), & HR «actionable» conversations between at least 6 staff members, only one of whom was actually doing anything classified as actual work. Then a nicely dressed, 60’s something white woman appeared. She was approached in less than 15 seconds (when I’d been standing in the exact same area for over ten minutes).
Staff that approached initially asked the other woman if she needed any help, ignoring me, because, again, apparently, I’m invisible (it must be my magic effing ballcap!). The other woman deferred to me, since, ya know, I’d been standing there for g*d knows how long. Staff started with my order, while another **immediately** appeared out of nowhere & began on the other woman’s request. I thanked the other woman, VERY LOUDLY, saying that I appreciated her approaching the deli for service, since otherwise, I would clearly still be waiting, without attention. She acknowledged my comments before heading to check out.
Interestingly, each of the customers after me was asked for their slicing thickness request, shown a sample thickness, and offered a slice. Not me (not for one item I ordered).
Other staff served more than 8 separate clients (several of whom came to the counter to pick up items from the cold cases). Each and every one of them was greeted within 15 seconds and asked if they needed anything.
Then one of the deli workers decided to pick a fight with the wrong effing woman, after whispering back and forth for several minutes with the person completing my order (after I’d already waited upwards of twenty minutes for my order of six items). From 15′ away (& not while even facing me, when I’d been standing there since the freaking dawn of time, all while this woman was «working» by discussing fra-​fra and finding ways to do, pretty much, not anything she was being paid to do, addressed the general deli area «Ma’am, have you been helped?» as if I was supposed to guess she was speaking to me. And since I had no earthly idea someone WORKING THERE hadn’t seen me standing there for the last half-hour-(for X-​sake, they could have charged me rent at that point…) and wouldn’t realize that SHOUTING AT ANYONE, let alone a person with enough reason to be unhappy about their service, would be less than a sound idea… Yeah…
But no. Once this woman had a crowd, she wanted a drama to prove that she wasn’t totally bloody incompetent. Despite being, bloody incompetent.
It did not end well for her. Regardless, I will not give this chain another cent of my money. When I need groceries, will pick up from Meijer on the drive through Louisville, where they actually stock decent & diverse produce, have fair fresh seafood, beef, pork, and poultry offerings. Done. Done. Done, with this store’s small town, small mind, bad service.
(By the way: the only way this place makes it «easy» to be a vegan in KY is if you plan on eating nothing but Morningstar and/​or Amy’s frozen meatless burritos. Seriously SMH.)
ETA: This review was (clearly, by date, alone) added before their remodel was provoked by Meijer’s land purchase. I haven’t visited the new (though certainly expanded) location enough to feel comfortable writing an updated review, although I will certainly note that their footprint has doubled and they’re now bothering to stock items that are absolutely average that were never available before (even as simple as specific dried beans — not talking unicorn blood). I look forward to shopping at the expanded store… and hope I’ll be served without wearing my pearls. The parking lot, though, is a damn disaster.

This Kroeger is bangin’!! There is organic produce, some of which looks ok, and there is a whole health section with TONS of packaged vegan products which makes me happy. If I lived here it wouldn’t be that hard to be vegan with this grocery, swear. Lots of light life, toffutti, gardein, and amy’s products. Sweet. Self-​checkout available and it’s open 24 hours