Enterprise Rent-A-Car

I have rented many cars from Enterprise in Elizabethtown, KY. At least they now have a larger location which should make it much handier than the old, cramped building. I recently rented a car for my son who was coming home on leave from the Navy. I could not believe the hoops we had to jump through to get it taken care of. I was putting the car on MY credit card, but he and his wife also needed to show a major credit card in order to drive. First, we didn’t know this. Second, they both had a debit card with a major credit card seal on it, but it said «debit» not «credit», so they weren’t going to allow them to drive. The debit card was from a financial institution with a branch in Elizabethtown, but that still didn’t please them. They then told them they needed to get some kind of statement from their Cell phone carrier. The whole time this is going on, I’m standing there thinking of how many cars I’ve rented from them, How long my son has served in the military, how many hoops we are jumping through, and how little respect was being paid to him, or obviously– military personnel in general. We finally got it worked out because he still had a KY drivers license, but his wife was not permitted to drive. This is probably the last car I will rent from them. Your customer service was lacking severely…

My most recent rental experience at the E-​town location was okay. The staff was very friendly and they did have my car available. I did have trouble finding the location since yellow pages is still listing the old address. When I told staff this, not even an apology. Previously, you were able to leave your car at the location. It wasn’t until I was getting ready to leave that I was told that I had to leave my car behind a closed business or in a grocery store parking lot all weekend unattended. Definitely a plus that they had my car available though. The last two rental experiences have resulted in staff giving my reserved car to walk-​in customers prior to my arrival. For a spring break vacation to Florida I rented a full size vehicle. I arrived and the staff tried to give me an economy size car for two adults, three children, and a weeks worth of luggage. I literally had to wait 2 – 3 hours for a vehicle to be returned. I was then given a small SUV and was going to be charged additional until I asked for corporate phone number. Other locations don’t seem to have these issues. Overall this time around we did have a good experience. The car was comfortable and got excellent gas mileage.

Richard Conklin heads the team at this Enterprise branch and his cheery, can do, the customer is the engine attitude is evident throughout the operation. From front desk to the car detailers your interaction with the elizabethtown Enterprise will be pleasant and efficient. There are two branches closer to where I work and live but when I need a rental (average once a month) I head to Elizabethtown. I have been a regular customer for several years and have had no negative experiences. Also the vehicle selection is excellent if you need fuel efficiency they have it. If you need luxury for a long haul they can fix you up at a reasonable rate. Need space to transport a bunch of people or a bunch of stuff — rent from Enterprise!

I have to rent cars A LOT for work, so I’ve given a lot of branches a solid shake. The staff here are friendly and hard working and usually on point, but for whatever reason, it is such a headache to rent a car from the Etown Enterprise. Half the time, there’s not a car waiting for me, sometimes it’s the wrong car, sometimes it takes ridiculously long to get a reservation (a day and a half to two days). I get it, they’re swamped. But I have better luck at other branches in the area. I appreciate them going through great efforts to correct these situations but I wish they didn’t happen in the first place