Toys R Us

I’m giving this store five stars mainly because it’s dead in there, we practically had the whole store to ourselves and parked right in the front of the parking lot. People must just exhaust themselves at ikea and jersey gardens and not want to go to toys r us.
Listen, you know what you are getting from toys r us and you know where it is, what more do you need than a toys r us that’s empty? You can get in and out and your car is close! Win win.

My credit card information was stolen when I used it at this store. I ever use the card and a few days after I was there I got a call from my bank’s fraud Dept informing me that the card was then used to buy $ 200 worth of stuff at a Babies R Us in Pennsylvania and then again at the location in Elizabeth were my card was first used thankfully the charge was denied cause the address verification didn’t match. I’m pretty sure it was the two ladies that helped me at the baby registry desk. One had my card for a really long time while the other one made small talk with me. When I went back to the store after being contacted by the bank about the fraud, one of the employees involved wasn’t working that day but the other one was and immediately got on her cell phone and went outside after seeing me ask for a manager. She probably called her accomplis to let her know they were busted.

My Fiancé and I are having a baby and the best place to go is here! They are very friendly here. Especially Daysyyi or Daisy. Wow her customer service is just divine. She was very attentive and helpful. The manager Was also friendly. The store is clean. The toys are organized. This store always on top of helping the community with training in cpr, baby care, etc. Great place.

Strolled through on a Friday afternoon and it was pretty much empty. My kids wanted to look around and bought a couple do things that were good deals. This location is combined with Babies R Us and it looks like that might be the standard. Has a lot of items and had 90% clearance this weekend. There was only two registers open but when there was not a lot of people it was ok. Parking lot is enormous and shares with Big Lots and IKEA. Staff was friendly. Go during the week to avoid the rush.

I remember 4 – 5 years ago when this Toys R Us was indeed the biggest store that was very well stocked. But now, this store isn’t as big as it was used to be, especially since they merged with Babies R Us. As I looked through certain aisles, especially in the electronics and Hot Wheels sections, I saw a lot of empty rows and spaces, that should have been filled with the relevant merchandise for such sections. But instead, they were empty. Also, the staff members weren’t very helpful either.
What a shame, especially for a big building.

Why would you extend hours if you can’t provide staff to support your store? ?? Toys r us n babies r us are combined here yet they have 2 registers serving the whole place. and about 8 people in line for each … this BS!

Pretty much the same as most toy’s r us except it’s in a pretty large building and you get 3.5% tax, that’s if Gov Christie has not gotten rid of the Urban Enterprise Zone tax break.
I like coming here during weekdays since it is not busy at all. I usually am able to find what i need and i like that it is not crowded. The store gets much busier on the weekend as does the Ikea which is across the lot.
Like others have said, they never seem to have enough registers open. Hire some dam cashiers!

There are never enough cashiers when I need them. The shelves are sometimes haphazardly arranged, and they change their floorplan a little too frequently. Otherwise, it’s a fine stop for toys if you happen to be in that part of town.
Interestingly, there’s a Toys R Us outlet store in the Jersey Gardens Mall that carries many of the same toys… but for 20% more than at this store. So, skip the JGM store and just come here if you’re looking for something for the kiddies.

Huge warehouse, not filled with much though. They had such a small selection of mobiles! But they do load the middle of the place w/​alot of furniture to look at. Good place to go if you need to finance some baby stuff. But I traveled all the way here only to find out what I needed was at the Babies-​R-​Us closer to my house.

Recently, we have been on several road trips with our 3 month old daughter and I have found that stopping at a Babies R Us and nursing in the mothers’ room is much better than stopping at a rest stop, and inevitably there is something I need to pick up.
So, with that said, I have recently been in several Babies R Us from Massachusetts to Pennsylvania to Illinois. I have passed by the one in Elizabeth NJ so many times on my trips from Boston to Philly and back and it looks like such a HUGE store that maybe I expected too much by thinking it would be a pleasant place with lots of great shopping and amenities.
We arrived there on a Sunday evening — not a particularly busy time. The one mothers’ room was dirty with a trash can full of diapers that smelled so bad my husband had to put it out of the room (we tried to find an employee but to no avail). The ladies room was disgusting and hadn’t been cleaned in quite a while. Everything was dingy and, as was mentioned before, not as large a store as I thought.
Having finished that unpleasant experience, we went shopping for onesies as my little one is quickly growing out of the ones we have. I couldn’t find them. One would think that onesies would be an easy thing to find but no. Nowhere to be found and no employee to ask. The high-​pitched screeching of a faulty flourescent light finally made me give up my search and leave the store to nurse the migrane that was developing due to the noise and smells. Next time I’m in the area, I’ll choose to go to the Ikea next door instead.

Absolutely filthy.

Meh. If you’ve seen one Toys R Us you’ve pretty much seen them all.
This one is weird in that it appears to be much larger (has a second floor — that I assume they use for offices or storage) and also because this store is a combo Toys R Us /​Babies R Us — which I haven’t seen done.
The employees seem nice enough and the store is clean.
While I wouldn’t make a special trip to this particular store — it can be a cool addition to your Jersey Gardens /​Ikea trifecta.
Also — they only charge 3% sales tax.

A big Toys ‘R’ Us across from the IKEA, this place pretty much has all the toys you could want, at a 3% sales tax. Can’t really complain about that.
They have a large selection of a lot of different kinds of toys, but not always the depth I expected. I was looking for Cabbage Patch kids and there was only a few items, and the shelves weren’t necessarily organized well or labeled well. The staff wasn’t entirely helpful about it, either. Lots of newer toys and toy types, but much smaller classic toys (maybe I’m just getting old?).
And I didn’t find Munchkin the card game here, either. They can order some things off their online catalog, though.

I live in Elizabeth, NJ so this is my «go to» Toys R Us. My perspective is not from that of someone shopping for baby furniture or diapers, but rather an action figure collector who has been in his fair share of toy stores over the years. While this store in no way matches the grandeur of the Times Square Toys R Us, it is miles ahead of many others I’ve been to over the years in New Jersey and New York.
The store recently underwent a restructuring, condensing the amount of space dedicated to the toys to about 60% of the space with the other 40% taken up by a Babies R Us. The cashiers have been rearranged into a less traditional open area instead of rows, and somehow even during Christmas this made the lines move faster. The cashiers have always been courteous and the sales guys always help me out, even if it involves getting on a ladder to grab something from a high shelf. Trust me, not all Toys R Us stores do this!
The selection is excellent. I would say eight out of ten times I go there to find a figure, it’s there. They always have a good supply of exclusive figures and they keep their stock up pretty regularly. The only times I saw their shelves bare are during the end of the Christmas shopping season. They also have a great clearance section you should check out for bargains on items, sometimes up to 50% off.
This isn’t really a tourist spot, but if you need baby supplies or toys and you’re in the area, this is definitely the place to go.

The store is very clean!!!
Always have the video games i look for in stock!!!
Customer service is great!!!
The associates are always asking guest if they need help!
The new return policy sucks but hey we have to save our rcpts if we want to exchange.
I love this toysrus/​babiesrus

I agree with Mia re: the actual store. My issue is the customer service, or the lack thereof. My actual score is 1.5 *, for reasons explained below:
*ugh*
Okay, here’s the story: We received a baby gate for a baby shower. We kept it in storage, as our baby is only starting to crawl now.
Upon examination, the gate was not the right size for our apartment. I was going to return this gate and buy the right (and more expensive) gates.
Previously, I have not had any problems with returning things from our baby shower and receiving store credit – even if it was beyond the 90-​day window. (This was within other Babies «R» Us stores in the area.) After my wife or I returned the merchandise, we used the store credit and purchased more than we expected to. This is a no-​brainer for anyone who’s been in retail – you want to give store credit, because people will buy more stuff.
This time, however, was a nightmare because most of the people there don’t have brains.
The first associate said that the registry was beyond the window of return. So, she directed me to a second associate.
The second associate printed out the registry and found the two items in question. She said that it shouldn’t be an issue to return two un-​opened items. She went to the manager on duty (I’m assuming), who said that he’d approve the return.
Well, this was not communicated to the third associate, who said that she’d have to check to see if these items were returnable. I told her that I was told that they already said it was okay. She responded «Let me check.»
Exasperated, I asked if I could drop the gate off at the customer service desk and just get the items I came for in the first place. I went shopping. Shortly after, the third associate met up with me and told me that they *wouldn’t* allow me to return the gate.
Another associate – the fourth (!!!) – told me, in a robotic fashion, that all returns are not permissible after 90 days. I disagreed because I HAVE DONE THIS COUNTLESS TIMES IN OTHER STORES. I angrily demanded that the gate be returned to me, so that I’d go to a store that has allowed returns in the past. I «thanked» her for her assistance, and walked back to my car in a huff.
Just when I was about to leave, another associate (!!!) ran outside the store and gestured for me to come back in – that they *were* going to allow me to return the gate for store credit.
To his credit, the general manager wished to personally apologize for the mix-​up, and that he was going to allow the return as a courtesy. (This is the half-​star.) However, this was too little, too late. I did finish my shopping trip, but I bought the small items that were on my list. I figure I’d rather go to another retailer for the gates
In fine, associates held slavishly to procedure and protocol – even when reasonable exceptions presented themselves. The communication skills between associates was nil. And, finally, the robotic and cold behavior exhibited by the workers at this store made the trip all the worse.
This store needs to re-​evaluate the way it handles customers. And the corporate policies assigned need to be given some sense of lee-​way. It’s one thing to refuse the exchange of an opened toy after 90 days. It’s another thing when the return is an unopened baby gift – in mint condition.
I shan’t be shopping at this location ever again. Don’t be fooled by the size, bigger ain’t better…
–j

On the way to the Red Roof Inn from the Newark Airport, I saw this HUGE Toys R US, which was also had a big illuminated KIDS WORLD sign! It was right off the freeway. So I told my friend that we had to go there! So a couple of days later we did. I even took a picture in front of the store. I went inside, and was very disappointed. This place looks as big as 4 Toys R Us stores put together. But inside, it’s the same as any other Toys R Us, with a bunch of empty open space. All I ended up buying is candy! I wish I just went to Jersey Garden’s instead. The way it looks off the freeway made me expect a lot from that place, instead, it was nothing special.