Enterprise Rent-A-Car

Made me wait an hour and 20 minutes for a POS electric blue car. no apologies made. I was the first customer in and 8 people were assisted before I got the car. I needed a rental while my car was being fixed at the shop and supposedly a reservation had been made for a rental. I was expecting to show up, sign papers and leave. The staff had no sense of urgency. Unprofessional demeanor overall. A secretary was being rude to a customer on the phone while she was rubbing her bare feet under desk. She had taken her shoes off. Place reeked of cigarettes. Terrible experience.

We’ve rented exclusively from enterprise over the last 10 years — probably about 50 times total from locations all over the country. We’ve consistently had excellent service. Until today. We walked into the office to return our rental car. The female employee behind the desk didn’t make eye contact at all while mumbling to us that she’d be with us soon. She then walked into a back room never to reappear. About 10 minutes later, Raoul, who had helped us (friendly and courteous) when we picked up our car, walked in and proceeded to check us out. No acknowledgement of our wait. I mentioned that our paperwork indicated an incorrect charge. He took the charge off but again with no apology for the error. At the end he asked us about the customer service. When we said we had waited for a while without any help he said, awkwardly, something about there being only one person available. Of course, no apology. And then he said, «but was the customer service ok — like picking up your car». Seems he was a bit confused about the meaning of customer service. As we were driven to the train station by the surly driver who checked his phone while we stood around waiting for him to open the trunk, we vowed never to return to this location.

Got a really good price for a week in August and reserved ahead of time on-​line; the car was there as promised. The office was a little busy on a Monday at noon, so it took a bit of time to get the car, but the staff was apologetic and professional and got to us as soon as they could. They even followed up by phone once the rental had started, to make sure we’d been briefed on everything we needed to know, since they’d been a bit rushed while we were still in the office.
MUCH less expensive than renting in Brooklyn; and good, clean, albeit very basic (non cruise control!) car.
We will probably rent at this location again. Great value for the money, good clean car, professional staff.

Remember the old con scam of bait & switch? One price worked on line, confirmed by phone yet different when you pick the car up. No win here.