Taco Bell

I went on a Saturday night, took longer than usual, I ordered for my bf and i, #7, 2 gordita crunches and caramal apple empanda and a large Baja blast. As I was ordering, you could hear them talking to an employee while I was ordering. I came to the window… I asked to go over my order because something wasn’t right, he skipped out on the gordita crunches. I told him I wanted 2. He stood there as if I was speaking a different language. He grabbed a manager. And he had put 2 beef chalupas. It was annoying waiting in a fast food drive thru for more than 25 minutes.

Things have really improved here. The food is much more consistent, no drive-​thru mistakes, wow!

I know this is Taco Bell but service is bad and ordered are NEVER correct.

This Taco Bell is the absolute the worst, I would rather go to the one in S. Elgin.
The Elgin location BAD service… Major language
Problem. Can’t understand them at all, they can’t understand the customer.
It’s sad because I live, 5 minutes from this location. and I would rather go yo S. elgin.

Everyone,
My own imposed rules for any Chain Restaurant review:
1. Must visit at least three times. Two of which must be distinctly different formats; i.e. one weekday night and one weekend night.
2. Since the food should be the same everywhere, with the exception of regional items, the food category will only be judged on the quality of the expected food (i.e. temperature, consistency, and amount).
3. Ratings are based on a 10 point scale with 5 being average, which does not mean bad. What a score of 5 means is that the category meets expectations for that establishments format.
Thanks.
Taco Bell — Elgin Southwest
Location/​Layout — ⁵⁄₁₀: Easily accessible from McLean Blvd, the restaurant is at the entrance to the shopping area just north of route 20. Parking is ample and Taco Bell even repaved its parking area unlike the majority of the remaining mall. Interior is usually clean, with good customer flow now that they removed the sauce island. Note: The Unilocal map has this location incorrectly shown. It is about two miles north of where it shows on the Unilocal page.
Service — ⁵⁄₁₀: Orders are usually taken very efficiently and processed just as quick. There have been times that the drive through has taken precedence and the eat in patrons are forced to wait. This is happens a little too frequently and can be annoying if you decide to eat in the store instead of driving off with your food.
Food — 4.5÷10: It is standard Taco Bell fare, which is a good thing. Their accuracy is usually spot on and they are able to handle special requests relatively well. There have been a few issues with missing/​incorrect items which have always been quickly rectified. The main issue with this location is that if you order anything that is wrapped, be it a burrito, enchirito, griller, chruchwrap, et al, they always have pockets of stuffing. One bite will have the entire allotment of cheese and the next will have the full serving of sour cream. They need to work on spreading the ingredients for the entire length/​area of the product.
Overall Experience — 5.5÷10: Taco Bell, especially the Southwest Elgin location (even before it had a drive through and when it was located across the street in the old fashioned mission design restaurant) has been my fast food staple. I know they only have around 5 unique ingredients and they just mix and match to create «new» menu options but overall the taste and value for a quick on the go meal is top notch.

Good chain

They’re always fast, the food is correct, and their staff is pleasant. This is a good branch.