Pete’s A Towing

Everyone that works here is so disrespectful and rude… the driver was ignorant when he picked my car and myself up. wouldn’t disclose the address untill he felt like it. When I arrived to the facility to wait to be picked up before leaving I informed the lady at the front desk that my insurance would be retrieving my vehicle come Monday morning. she said or mentioned NOTHING about a release form. now my insurance has been calling me stating they won’t release my vehicle. (even after I emailed the release form to them) I’ve called and spoken to the lady who’s answering the phone and she keeps talking with her snotty remarks and has a disgusting attitud! Not helpful at all! And they have horrible work ethic! It sounds to me like they’re just trying to rip people off and collect more storage fees!

RUN! Do not even think of using this company. The owner of this company, Pete, towed my 2003 Mercedes SL55 for me and nearly ripped off the entire front bumper. The bumper cover was split in half from one side and severly damaged on the other side. When confronted with the damage, Pete himself blamed the factory tow hook to be faulty. The vehicle was inspected by my local Mercedes Benz dealer and the service advisor was shocked to see what this tow company had done to this car. There are far better and cheaper companies out there. If you care for what you car looks like after its towed, dont even think about using this pathetic company. I have all pictures of damage and an inspection report from Mercedes which i will be using to file a lawsuit against Pete’s Towing.

Locked my keys out of my car yesterday. Petes made it to my house in 10 minutes car open 3 minutes later. When I called the women I spoke to was super friendly. The technician they sent was professional and friendly as well. I would definitely use them again.

Friendly towing… I had a flat tire; the dispatcher said it would be about an hour and it was.
The driver had me wait inside the tow truck so I would not be hit by passing traffic since I was stuck on a very busy road. Got me home safe and sound and he put the car in the drive way and did not charge me an arm and a leg.

The only reason this rating is a 1 and not a 0 is because the woman who answers the phone is very nice. However when it comes time for service this company is a 0 star in my book. Was told there would be somebody would arrive in 30 minutes and nobody showed for an hour and a half. All i needed were the tools to change a flat tire. Left my jack and tire wrench in my other truck. Guy gets there finally and has an immediate attitude with me. Says they don’t «do» dually tires like it’s some big deal. Gets on the phone and I can hear him complaining to the dispatch. He comes back with an attitude and is all out of sorts for having to manage to take off and put on a wheel. So I’m aggrivated because I told the dispatcher clearly what I needed done and it was the end of the world to this guy. I’m a hard working guy that owns my own business and it bothered me to the core that this guy simply didn’t want to do his job. He is the guy that I would fire in a heartbeat. Just lazy. I got short with him due to my frustration and he immediately said you fix your own damn truck and jumped in his truck and sped off like an idiot into traffic on a busy highway. The only detail left out of this is I did not realize both dually tires were flat on the driver side not just the one. when I called back to their dispatch to let them know what just happened the excuse they used was that they didn’t know both tires were flat and that they cannot only put the one spare on due to safety reasons. But they let me sit on a busy highway for an extra hour and left me high and dry instead. All I needed to do was drive 5 minutes down the street to the nearest tire shop. AVOID AT ALL COST!

Pete’s ‘a’ Towing has been called out to our private community by non-​residence attempting to take a short cut to Rt 31and getting stuck on the hilly roads in the winter. We’ve tried to tell the drivers not to enter and if the come in they will get stuck as well (2 wheel drive tow trucks), but they come in anyway, get stuck and end up blocking homeowners trying to exit the community.
The last time they were stuck in our community they decided to take a cable and walk onto a homeowners property and attach the cable to one of there trees. They did nothing to try and protect the tree and the cable dug into the tree causing irreversible
damage. Pete’s ‘a’ Towing was contacted multiple times about the incident along with photos showing the damaged tree and their truck cabled to the tree. We have never received a response, we’re sorry, nothing. We have since sent out a notice to the homeowners requesting that they no longer use Pete’s ‘a’ Towing. We now use a competitor which has 4 wheel drive tow trucks and have not had any issues.

Beware of this Shoddy and unprofessional company!
I was towed from my friend’s neighboorhood in Carpentersville, IL by Pete’s A Towing because I was parked in front of mailboxes. NOWHERE on the street, were any signs posted about any special parking rules, no sign at the entrance we entered the neighboorhood through, nothing. I thought my car was stolen!
I rang the neighboors doorbell, and asked if they saw someone take my car and they said they saw a tow truck take it — that they ran out to stop him and find out who’s car it was — but he took it anyway and they have been towed and thier family as well by this company.
When I went to pick up my car, I was smoked! and asked the tow driver why I was unfairly towed and his response was that they are only legally obligated to post one sign anywhere on the neighboorhood property. I responded that was some serious B*llSh*t, and he better hurry back to that street because there was alot of cars to be towed!
He told me he was going to call the police on me, I told him PLEASE DO! He asked me to leave thier office, which I promptly did, while my husband completed the transaction to get our car.
My husband pulls my car around… we obviously check it and my back bumper had 3 brand new stark white deep gouges in the center and also scraps on each side. I started to take pictures of the damage, and the tow driver walked by — I said hey! You damaged my car! He snottly replied that it was already there and went inside their building.
So I call the East Dundee Police to come to the scene so I can get the appropriate police report to file an insurance claim, while waiting we are saying good byes to our friends who gave us a ride and the driver came outside and got in his truck, turned it on with the headlights blaring at us. I remember making a joke to our friend «What is this weirdo doing, trying to scare us with his big scary tow truck?» So we sit there for a few minutes, perhaps about 4mins while I got through to the East Dundee Police Dispatch, when they said they’d send a squad over — we got in the car and pulled to the side. When we pulled to the side — the driver pulled out of the lot — didn’t think anything of it.
When the Police arrived — he asked us why we were holding the tow truck driver HOSTAGE! Whaaaaat??? I told him we did no such thing, I was honest that I was heated in their office but left when they asked me to — when we were trying to call the police and take pictures of the damage — the guy was sitting in his truck with it running BUT NEVER ONCE ASKED US TO MOVE OR DIRECT US TO THE APPROPRIATE AREA TO PARK WHILE WE WAIT. We just thought he was just sitting there to watch us or something.
The cop apologized for having to ask us that, but that he is lied to alot — he inspected the damage to the car and agreed it was quite obvious the damage was new and actually found more scrapes than we initailly thought. He said he would write his to coincide with his evaluation and told us to let the insurance company to handle it and we all shooks hands and we went on our merry way.
My friend’s husband is an Elgin Cop, who heard my name and DOB on his scanner, saying I was holding a tow truck driver hostage!!! Um, can we say defamation of character???
All I’m saying is — Tow my Car — Great, but don’t be lazy unethical slobs and damage my car — it’s not like it was a repo! I parked in front a mailbox at 7pm at night for crying out loud! I’m flabbergasted at how cruddy some people in this world really are!

Worst service… Said they would be here in 45 minutes and didn’t show for at least an hour and a half. I called to cancel because service like that doesn’t deserve whatever they planned to charge me.

DO NOT EVER USE Pete’s. I got recommended to them by an auto shop. I waited over and hour, the dispatcher was rude and did not seem to care about customer service.
When you call for a tow, most of the time tge situation is somewhat urgent. Pete’s has no sense or urgency. Call Whitey’s in Cary instead.

People, be aware, recently had experience with this worthless company, rate they gave me before signing for this deal was fare, but when job was done they charged me at least 500 $ more and they were rude, unprofessional and they would accept my card and voided it and told me to bring cash to the driver, for that time I was to deliver money they charged me extra 111 $ for 45 mins of waiting for me… be careful with this company, Daina is most unprofessional dispatcher I ever deal with, Steve is worst manager, driver even offered to kick my ass… I hope this review help other people to avoid this company, I have a company of my own of 22 drivers, I never had such a bad experience, never wright reviews, but this time unpleasant business made me do that!

They’re great… at not showing up.