Pep Boys Auto Service & Tire

Pep Boys in Elgin has a very valuable employee in Luis. He was amazing to deal with on the telephone as I called to inquire about getting tires on my daughters’ Audi. I had the tire information and he knew exactly what I was talking about along with a cheery personality. He was so willing to help. The prices at Pep Boys were a little higher than other tire shops but I purchased at this location because of Luis. My daughter brought the car in for tire replacement after I placed the order on the phone and Luis was as pleasant and helpful in person as he was on the phone. He expedited the order so that my daughter could have the tires before a major snowstorm in our area.
Again — it was such a pleasure doing business with that Pep Boys location because of the expertise and personality of Luis.
Thank you so much!

Louis is always very accommodating and concerned with our auto issues, which have always been addressed in a timely manner.

We all know the drill. You go into a car place and you get taken for a ride by someone you aren’t sure if you should trust. NOT at the Pep Boys in Elgin. Steve and Michael are as solid as they come. They answer all your questions and are straight shooters. They went above and beyond to ensure I had a good experience and I’m sure they do the same for all their customers.

I went to this Pep Boys in the fall of 2014 on an emergency basis because I needed new tires for a road trip the following morning — as I apparently severely damaged mine due to horrific street conditions nearby.
I walked into the place, was greeted by the desk manager (Luis), and explained my situation. Although it was later in the day and close to closing time, he went out of his way to work with the staff to help get my car done before close of business, and my trip the following day was a success.
Today, I went back to the same Pep-​Boys with a tire balancing issue. Luis still happens to be the desk manager there and, as always, he was top-​notch with his customer service. He explained that the work I needed done was covered under warranty from my fall visit, honored it, and got me in and out in a flash. My Hyundai now runs as smooth as melted butter.
Thanks Luis and staff!!!

I have been going to this location for a couple years now. I’ve had oil changes, tire replacement and brakes done. They are always honest, fair and accommodating. I can nate rave enough about my most recent visit. They went out of their way to help me the same day even though they were closing for the day. Definitely a great place to use!

Jim at Pep boys in Elgin is awesome he found some very unsafe conditions on my car and it was just at the dealer and they said nothing to me Jim and his crew are very professional and knowledgeable he is a real asset to Pep Boys. This was the first time going to Pep Boys and Jim earned a customer for life.

Thanks to Jason over there for referring me to go to the Nissan work to fix my muffler as Nissan is honoring warranty work on it. Saved me hundreds. I have had two cars put new tires on when purchased from Tirerack and they seem to be solid over there.
Thanks!

I had gotten my rear brakes replaced at a Pepboys in Miami, FL about a year ago. I went in because the pads were worn down (likely due to me being kind of heavy on them). I brought in my paperwork was slightly over the miles allowed for labor warranty and the manager Peter was extremely nice and helpful, and covered the entire job ($ 308.00). When you buy pads, rotors and calipers through Pepboys they guarantee them for the life of the vehicle. I will definitely be going back and they really saved me a ton of money!

I received a sale flyer for Pep Boys this week that had a brake service special with lifetime warranty on the pads for $ 79.99 (after $ 20 mail in rebate). I took my car in, they took my wheels off and brought me out to inspect the issues. I was told I needed new rotors at $ 65 each, not a surprise. Then I was told that they did not stock the sale pad for my car (the fine print said «most cars») and I was offered pad with an 18 month, 18 000 mile warranty. the total including pad, labor rotors, shop fees, tax, a $ 9.99 brake inspection, a $ 19.99 oil change was $ 415. If you subtract the brake inspection, which was free with the oil change, and if you subtract the oil change, and the two $ 65 rotors that is $ 255 dollars for lesser pads than they were advertising at their regular price of $ 99. I had it done at Merlin’s for $ 255 including the rotors and a 200,000 mile warranty on the pads. Merlin’s didn’t play games, they just did the work got me out the door and wished me a Merry Christmas. Pep Boys has lost my trust, and my business. They couldn’t just advertise a genuine deal and do the work for what they advertise, they had to play games.