McDonald’s

Havent been to Mc D’s for a long time and wont be going back! Had a Big Mac for $ 4.19. I only live 5 min away, and COLD. VERY slow service at 11pm.!! For another $ 1 I could have had a GREAT burger from Smashburger!!! It was the McDonalds on Summit in Elgin!!!

Service through the drive-​through is always very quick! Quick tip though ask for no salt on your fries unless you like salt with a little fry! And be sure to always check your bag before you drive off they seem to be very forgetful on completing an order!

A couple years ago, this McDonald’s was rebuilt from the ground up, and it is a nice clean restaurant. However, this did not change what historically may be the worst McDonald’s on the planet. Frequently, the order is filled incorrectly. There is a dual-​lane drive through where one lane is ignored for three or four orders by the order-​taker. There is an occasional good employee behind the counter, but by and large, customer service is negligible and borderline rude at times. In spite of the new building, however, most of the parking is located far in back of the building with little room for pedestrians to get to the door. The only reason I ever go in there or drive through at all is because it is close to home, but if I have time and a hankering for McDonald’s, I’ll choose to go across town to avoid this one. If Unilocal allowed no stars, that’s what it would deserve, but it is kept clean, so they should get some credit … but clean doesn’t make up for an overall dismal operation.

Ordered a bunch of food. Ordered 40 nuggets. Got home and only found 20. Had to drive all the way back to get the other 20. And they didn’t comp anything for coming back.

Worst mcdonalds in all of Elgin. Managers and staff are incompetent. Ive had issues every time i go, always attitude from staff and orders are always incorrect. If you want to pay for bad service McDonalds on summit is perfect for you. Management from here and bluff city mcds have promised me free meals in the mail but somehow ive never received. Never going back.

Orders are frequently wrong. Staff is either resenting me for the fact that they have to do something or overly fake cheerful and hyper. I’ve stopped going here.

I would give one star but had to give McDonald credit for redoing the restaurant. Place is nice and easy drive thru. As PROS. However on the negative side. Customer Service bad! Person taking your order speaker box –Drive thru. NOT very friendly. No hello good morning and thank you after taking your order. Person taking your payment same No hello good morning and thank you. And most of all the person who is giving your order No hello good morning and thank you. NO SMILE either. This is not the first time I had experience going here. I guess they are just there to work and get paid for the day. There are some cases that I missed some items in my to go bag and when get home don’t bother to go back as it will cost me more on gas. Other than that place looks great, but need work badly on customer service.

Wed night (3÷5÷14) drive thru waited 13 mins to get a coffee at night
Guy just handed me the coffee
N not even a «thanks» or «have a good night» or «sorry value the wait»
Friday night (3÷7÷14) drive thru again!
Ordered two mcdoubles n 2 cups with just ice since we had our drinks in the car already
We needed the cups with ice only
What appeared to be the manager cause of her uniform being different from the rest, not even a «thank you» n once I reminded her about the cups cause she was stepping back like my order was over
She said «what»?
N then other employee hand her the cups n gave them to me n then she gave me even more attitude when I asked her if I can have 2 straws???
The place might be clean but customer service is. Garbage!

We thought we’d stop in for a late snack. What a mistake. screaming kids on top of them screwing up our order. And, the manager would not give more than alame «sorry» after messing up the refund, after the mistaken order, and making us wait 10 minutes while taking other peoples orders… choose another Mickey Dee!!!

Service is quick in the morning. Food is not always hot, just lukewarm.

I liked this McDonald’s until I got an Iced Coffee on Friday that was horrible, because it barely had any cream or a hint of hazelnut. Then today, I received lettuce in my iced coffee. I will now get my iced coffee somewhere else or make my own.

You will be surprised how clean this McDonald if you come from the city like me

This is by far the worst McDonald’s I have ever been to. For years we have tried and tried with no success.
Can you imagine a McDonald’s that serves the cold soggy fries? If my reputation was partially, based on fries, I would make sure they are always perfect.
They don’t understand what you are saying. So half the time the orders are incorrect. I’m just saying…