Biggers Mazda

Sales department — Brian and Ron really helped us make a great decision on our new vehicle purchase. They explained the features and the loan process very well.

We had a great experience at Biggers Mazda with the purchase of our new vehicle. We were trading in our vehicle for a brand new one.
Brian Adams and Ron Liszka were very patient in answering all of our questions and really worked with us to close the deal.
Highly recommend this dealer.

Had a good experience at Biggers Mazda. I came to test drive a new Mazda 3. Franco was very kind and accommodating. I enjoyed the test drive and they did not try to pressure me into buying anything, which I greatly appreciated. They were able to give me a good quote and insight on possible financing options and discounts. I got some valuable information in my car search. I would recommend this place to others.

My wife and I leased a Mazda CX-​5 from Biggers earlier this year. We travelled from Aurora to Elgin just to work with them. We met with Marco Palacios who was absolutely amazing. We were able to test drive the car alone and run it through the paces. The paperwork was painless and there were no surprise fees or needless haggling. They even offered to help with purchasing a previous lease from another dealership! We will definitely work with them again.

Have bought two vehicles here in the last two years, a used truck and a new Mazda 6 the other day. Dealt with Franco, who was extremely knowledgeable and very low pressure. They were my first stop and first to make an offer on my trade. Told them I need to keep checking around and went to Schaumburg Mazda. You can read my review of the, but I will say sleazy. Went back to Biggers and left an hour and a half later in my new car. Would highly recommend them. On a side note, the day I was looking at cars it was snowing. By the next day when I had to stop back in to drop off some paperwork. The lot was plowed and all their cars were cleaned off. Shopping at Schaumburg Mazda, they still had not dug their cars out from the ice storm from 10 days prior.

A few months back, I went to Biggers Mazda to look at a couple of used AWD Mazda CX-​5s. The week before, I had gone to a Subaru dealer to look at a used Forester, which ended up having been already sold even though I called 30 minutes earlier to confirm availability. I didn’t have that problem at Biggers Mazda, which was good because it’s around 30 miles away from me.
I test drove both CX-​5s, one of which was a 2013 model with the 2.0L engine, the other was a 2014 with the 2.5L engine. The sales experience with our salesman David Domanski was low-​pressure, though perhaps that was because he could tell that my wife and I were serious customers. After all, we had even brought a car seat to check ease of mounting, and settled on the 2014 CX-​5, which was a one owner car that had been purchased new at Biggers and serviced there, which is ideal for buying a used car. I didn’t feel nickel-​and-​dimed by the buying process. Unlike some other car salesmen that I’ve encountered, David realized that I was an informed consumer (I’m pretty into cars, and knew what rates my credit score could get me) and treated me accordingly. Also unlike some other car salesmen that I’ve encountered, David was knowledgeable about the products he was selling. Biggers Mazda didn’t play the game of initially quoting me a ridiculously high loan rate; it was within 0.3 percentage points of what I was quoted at my credit union.
While closing the deal with the F&I department, various dealer profit padding things like gap insurance, paint/​body protection, and extended warranties were offered, but not forcefully so, and I declined them.
I forgot to ask for a copy of the vehicle’s service history when I bought it, but David responded to my email inquiry with the information quickly, which saved me from wasting time and money changing brake and differential fluid.
The only reason that I’m not giving a 5 star review is because while the vehicle was nicely detailed, the coolant was slightly low, and it should have been topped off by the service department when it was taken in on trade. Like many manufacturers these days, Mazda has a specific long-​life coolant formulation (FL-​22) that is difficult to obtain from non-​dealer sources.

The only reason I’m giving this one star is because I can’t give it none. I bought a used car last October, the sales manager and sales person i worked with was horrible, rude, and very unprofessional. There are stickers all around saying to ask for the KBB (Kelly Blue Book) price, when asked I basically get told, that has no effect on how they price the cars.
I also had a mechanic come with me to check out the car, when asked if we could put the car on a lift and really check under for any maybe issues, I was laughed at and told «I have all my vehicles checked» would not allow to lift, wouldn’t even let me take to the shop which is down the street. Within a month i had to replace the water pump, radiator, temperature, coil over plugs, and many more. My car overheated leaving me waiting on the side of the road for help. I’m now about a year and half later looking for a newer car.
Decided to give them another chance, WORST mistake. They were trying to sell a used 2008 honda civic ex, it needs brakes, calipers, the passenger door is painted a different color which is extremely noticeable. When brought all this up to the sale person, and then the used car manager, again was told this is was it is, The price is not noticeable. Has been in auctions, which means it couldn’t pass safety requirements for dealerships.
Overall this is by far the worst place to give ANY business to. I understand they are trying to make money but honestly, drive about 1 – 2 minutes down the road to Toyota in Elgin, way better.

Great place to buy a car from. They make you feel welcome and don’t try to nickel and dime you to death. My only wish is that the process not take as long.

Thanks Jason for helping me out with my flat today! I was a walk in with no appointment. Jason got me in with no charge.
My car has never been to any other service shop.
Service has been very good!

Great service even tho I wasn’t here to buy a car, but return one. I couldn’t have asked for nicer people!

Worst place ever. I don’t know how this place got any good reviews. I had the worst experience here and till this day I don’t even want to set foot in a dealership.

Rated best customer service among Chicagoland Mazda dealers & I can attest to that. Franco took care of me & the process was the most pleasant car buying experience I’ve ever had. No BS. Quoted me on Friday night, went in Sat afternoon to pick up the car. They don’t use old car sales tactics to tire you out for $ 100 on the sale. They’re there to SELL you the car at the BEST price possible. Great job Franco!

The guys here get straight to the point. They weren’t pushy at all. Got me the car I wanted. I DID go to other dealers (as they told me to do). They gave the best honest price. Walked out with a CX-​5 that same day.
I’ve been there for two services so far. The first oil change was free! On top of the great service they provided me, they washed my car each and every time.
If you’re looking for a Mazda dealership, I suggest everyone go to this one. =)

I was not happy with the sales manager, finance guy, and service department. The entire experience there was terrible (sales guy was nice but they don’t do much). This dealership is very cheesy and lacks customer service. I traded in a 2010 Toyota that I bought and had serviced right down the street at Elgin Toyota and their service is 100x better then Biggers Mazda.
I have bought brand new cars from Elgin Dodge, Nissan, Toyota, and Mazda (all in Elgin). Hands down service is the best at Toyota and I will go back to them (can’t wait). I live in Elgin and drive to Schaumburg Mazda for service.

This is a SERVICE DEPT review. I took my Mazda in to have an O2 sensor repaired. The courteous people and service provided met my expectations, however, the application of the service special coupon did not.
Though I met they criteria stated on coupon and procedures outlined by the facility, I have yet to receive this discount. I had to pay without the coupon because, well, I needed my car. I have met repeated obstacles (miscommunications, authorization to apply the coupon, etc) to having this money returned to me.
Mind you, $ 75 may not seem much, but these coupons make dealership services competitive with other auto repair shops, and I was promised the discount. The obstacles I encountered seem designed or are a lack of competency. Either way, they do not instill confidence in their service.

Went here to test drive a couple Mazdas, as it turned out we never bought one (looking for used, they didn’t have exactly what we needed). But I will say, Franco was a very helpful, laid back, not-​pushy salesman. He was honest and forthright. We actually ended up buying a car from another Bigger’s dealership as a recomendation from David, another Bigger’s Mazda salesman we dealt with. Both David and Franco were awesome and I wish we could have given them our business.

Fantastic experience! These people DID NOT play any games! Marco was an absolute professional, knew his stuff and was low pressure. The whole team was very professional from Ron the general manager down the detail staff. We live in the city and had a VERY bad experience with the mazda dealership in Evanston which drove our search for a car further out to the burbs. We were not dissapointed. WELL WORTH the drive!!!

Went here because we had an awful, AWFUL experience in at the Mazda dealer in Schaumburg. We SO should have visited this location first.
We knew exactly what we wanted for how much we wanted and they were able to give us that. Not pushy at all. They were patient and respectful.
We walked out with a brand new 2010 Grand Touring CX-​9 that evening.

I went in to Biggers Mazda on Friday and worked with Jon Sammons.
I wasn’t there to buy a car, in fact, I am buying a house at the end of the month, so there was no way that I could buy a car until September… but this was a research trip and Jon was happy to show me a used Elantra. I found working with him the most refreshing car sales experience ever, granted, we never got into negotiating… but I really enjoyed working with him and found him knowledgeable about a brand of car that wasn’t his specialty.

I purchased an 07 Mazda 3 with 46k miles from Biggers on June 1, 2010 «as is». By the following week my check engine and airbag lights illuminated. I had my brother (certified mechanic) check over the vehicle. He found that I had
1. A broken O2 sensor causing the engine check light ($ 500)
2. Two holes in the exhaust (~$ 500)
3. Fluid leak from my struts (~$ 300)
Also, my hazards were disconnected.
I took the vehicle into Biggers after it died on the highway today because of the O2 sensor and they basically told me it was my problem and didn’t give any explanation for how the engine and airbag light would come on after a week of use. I like to give people the benefit of the doubt, but this reeks of the dealership clearing the error codes in the computer to turn the engine check and airbag light off. I realize this car is «as is», but there’s due diligence that goes into selling a car if you’re a dealership — that’s why you pay more than a private party price! Add to this a high probability of deceptive practice and you have a dealership that isn’t interested in fostering relationships with customers, but would rather make a quick buck. Save your time and money, buy a Toyota or Honda. If you are buying a Mazda, don’t do it here!