Advocate Sherman Hospital

My son is Haldol poisoned by Kellie RN and Chris Frantz MD. The place does not have allergy testing updates. They neglect assessments. My son went there for a TDAP and meningococcal vaccine. He got sandbagged. He can’t even drive his car anymore. Kellie RN is a malpractice RN with Dr Chris Frantz.

My experience at Sherman last month was terrible. My initial registration at outpatient surgery was done in the middle of a PACKED waiting room. And I do mean the middle of it. I was literally sandwiched amongst strangers who became privy to every single question and answer I received and gave. Completely unacceptable and was told that’s just how they do things when I raised issue with it at the start.
I was there for a relatively simple outpatient surgery which resulted in my pleas to the nursing staff that something was amiss (my abdomen kept swelling, my pain wasn’t being controlled by the morphine I was being given, my blood pressure was rising, and I was becoming clammy — all signs of internal bleeding) falling on deaf ears even though my husband and I made it clear that my medical knowledge wasn’t based off something I read online — I’m a nurse. I ended up back in surgery at 4am due to internal bleeding — the exact issue I was telling the nursing staff for the prior 12 hours. That surgery left me with a 6 inch scar on my abdomen and 7 units of transfused blood. While I know and understand that complications do happen, I am appalled that the staff ignored my statements and requests for imaging to confirm my suspicions. That alone isn’t the reason for my unwillingness to return to Sherman — on my final day as an in-​patient, I was allowed to shower. When I exited the bathroom in only a towel, I walked into my room with a wide open door and open curtain. I had closed both prior to showering. I was left on display for the staff, patients, and visitors to see. I would need to be unconscious in order to return to Sherman after my hellish experience. Take pause prior to going there and pick somewhere else. Unless of course, you like being ignored and violated by staff then by all means, this is the place to go.

After a great er visit I will say the billing dept is not as impressive. They didn’t bill correctly and it took a lot of leg work to get it figured out. What a pain.

First of all I read a couple of the other posts. I wish I would have thought about getting on here but didn’t. Answered the survey that the hospital gave us but that is where I stopped.
We go to the ER for emergencies. Not for earaches. Not because we ran our of a prescription or didn’t have time to go to our primary. Hubby has been there for kidney stones, Son has been there for neck injury and severe dehydration, and other son has been multiple times for anaphylactic reactions.
Yes, we love your service, educated staff, clean building and more.
My first ambulance ride with son took us North to a different hospital and they didn’t have right equipment and knowledge about food allergies. Their receptions was eating nuts and I tried to explain three different ways that we couldn’t be around her or touch stuff after she did. Never got it. Sherman has never had a problem and posted a note on his door. When I asked about equipment they were stunned I knew what it was but have it!
Son who is very scared of needles got the some virus but he is on the thin side in the first place and after 14 hours of throwing up and sitting on the toilet he was really dehydrated. Our MD didn’t have any appointments left for the day at 9 am so we waited hoping he would get better. He didn’t. Gave up when he started saying his headache was really bad. Dr. Chan was wonderful. Son told him he was scared of needles and he gave him meds, waited a while then started fluids. Told him if he drank enough wouldn’t have to have IV so he knew how to help himself. Five hours later with meds and rehydrated we were going out the door. Amazing empathy and patience Dr. Chan.
We were back four months later with the same son after he injured his neck during a soccer game and had a crook. He told Dr. Chan when he woke up his neck hurt to bend it one way but never told us anything. During soccer game a child jumped on him when he was playing goalie so made it worse. He was in pain and couldn’t move his neck so we tried meds and heat but it didn’t get better. Worried I took him in to make sure it wasn’t something really bad. Again Dr. Chan to save the day. He told my son what it was, explained he was too young for meds for pulled muscle, showed him how to help himself, explained to me what meds he could have and how to help him feel better and heal. Asked questions about sleeping area at home explained that he needed less pillows on his bed and why to both of us. (One great pillow is on his bed when he sleeps with no complaints!) Dr. Chan also told son that no sports or PE for a week even if it felt better which he followed completely because it was explained why!
My youngest is in the ER more frequent. His FAs are severe and it leaves us going after EPI has been used. During our last Allergist visit the nurse was asking him about his anxiety levels because were talking about a food challenge and he said he was fine because Dr. Chan and Sherman was across the street and they would help him if he needed it. Chronic illness where you feel your airway closing and fighting for your breath and he feels safe knowing the staff knows what to do and will help him.
The endorsement of two young boys means that Sherman and Dr. Chan are amazing in my book. We have primary doctors and they are wonderful. We use your facility when there is an emergency or could be serious problem and feel comfortable knowing you are there to help us when we do.
Thank You!

I brought my younger brother to Sherman Hospital because he has Ankylosing spondylitis that is a form of chronic inflammation of the spine and the sacroiliac joints.
Chronic inflammation in these areas causes pain and stiffness in and around the spine. Over time, chronic inflammation of the spine (spondylitis) can lead to a complete cementing together (fusion) of the vertebrae, a process referred to as ankylosis. Ankylosis leads to loss of mobility of the spine. So he was suffering from severe pain in his right hip and groan area. His pain was a 9 and barely able to walk. He was put into a waiting room (not an actual room) but a room where children could play when they were waiting. He was taken down to get X-​rays without the consideration that pain meds should of been given ahead of that. Upon request of a pain meds he was given tramadol by the nurse, after 45 to give the tramadol a chance to work his pain was still a 9. Dr. Jerry Chan came in with the paperwork already completed (never spoke with my brother before this moment) and said he had tendinitis and that he should just follow up with primary. My brother is now in tears and severe pain. I tried to explain that the meds he was given were not working and that the care given was not acceptable. He responded by telling me that he saw my brother walk (more like a painful limp) and proceeded to start to wheel my 23 year old brother out of the hospital. There was no urine test even though my brother has a history of kidney issues and no work release. My brother had to re-​enter the ER and ask for a work release where he was met with Dr Jerry Chans negative attitude as if we were such an inconvenience. Dr Jerry Chan never asked my brother a single question about his pain or how long it’s been going on. Felt as though he was too busy to be inconvenienced. So he sent my brother home with tramadol that was obviously not working and told him to follow up with primary. I have never experienced such a lack of concern with someone’s health as I have with Dr Jerry Chan. To send someone out of your ER with pain not under control and no other means one how to make it better, I will refuse to be seen by this inconsiderate Dr. Maybe if your too overwhelmed and can’t take the time out for every patient you should consider an urgent care. Might be more his speed.

Had my first child here, I had her by c-​section. I love this hospital that is all I have to say. Everything was fantastic including the food hehe.

My fiancé just had outpatient surgery today and I was unable to be there because we had nobody to watch our baby boy.
The nurses were very rude to my fiancé. He was unable to eat or drink after midnight prior to his surgery, so once he was able to eat they left applesauce on his bedside table. (He had surgery on his nose so his face was covered) and nobody offered to help him eat.
Such terrible patient care as I’m a nurse and would never treat my patients with such carelessness. Not to mention when the nurse called me she was rude and just said my fiancé was «finally calming down» after becoming upset.
Well, obviously he is upset if you put food in front of him and don’t help him to eat. After this incident and also receiving terrible care when I had my baby, our family will not be giving Sherman our business ever again.

I visited this hospital for a very minor outpatient procedure on 12÷4÷2015, but they demanded that I be prepared for major surgery in a sterile environment. When I explained to them that none of that was necessary, and that I wasn’t even having surgery, they didn’t bother to check and see if I was correct. They just bullied me instead. I didn’t need to get undressed and put on a hospital gown and I didn’t need to be pushed around in a wheelchair. (My physician performed the procedure in her street clothes.)
Then they sent me a bill for use of their recovery room that I never used and and for a prescription medication that my physician never proscribed for me and that was never given to me. When my doctor completed the procedure, I just stood up, put on my hat and coat and walked out empty-​handed.

Delivered baby #3 @ Sherman. It is a new hospital without many of the expected new hospital amenities. L&D was fine but due to the unreal speed of delivery I only ended up in the L&D room about 10 mins before baby made her appearance. Was there do a while waiting to move but I don’t have much to comment on about L&D since I got in room and had baby.
Mother Baby rooms are small and nothing impressive. The shower was horrible, barely warm water and no pressure. Apparently there were some plumbing issues but once they said it was fixed it was only marginally improved.
If you have any indication your baby might need NICU (Sherman calls it ‘Special Care Nursery’) I would recommend researching other hospitals. They really flubbed the design of this area. There is no accommodation of parents, I don’t think it’s unusual to want to be with your brand new baby. Other hospitals that are newer have pod designs for NICU where mom or dad can sleep in a recliner by the baby. At Sherman you can’t go to the bathroom without having to get buzzed back in by staff. A simple design solution would have been to put a bathroom in the ante room area where the kitchenette area is and parents could feel less like an inconvenience.
The staff were not very attentive or organized in their care initially. After breaking down in tears when one nurse yelled at me in the middle of the night, everything changed and my nurses worked really hard to take excellent, attentive care of me and baby. It’s too bad there was anything to be made up for. I give a lot of credit that they acknowledged there was a problem and were committed to making it better.

Took us an hour to get it for an x-​ray then another hour to get results. Then some people came in to put him in a cast. I don’t even think they were nurses. I think they were cna’s. They put it on way too tight so we had to go back to redo it. Ridiculous.

We ended up taking my mom to the emergency department at Sherman last weekend after she fell and dislocated and fractured her wrist and fractured her foot. She was in a lot of pain when we arrived. Mom was taken straight back to a room where her pain was quickly managed. The staff was very attentive and answered all of our questions. We were in and out in about 3 hours. Mom went back to Sherman yesterday to have surgery to repair her fractures and reports she has been very happy with her experience as an inpatient.

Had to wait 2 hours at the ER in extreme pain… nurses were not acknowledging. Worst experience ever

Had my 11 year old her twice in the past week. Misdiagnosed both times. Neither time did a Doctor see her. Only a physicians assistant. Poor thing had pneumonia. Very dissatisfied with our service here.

Had to go to ER for work because of injury to back. Went to get a X-​ray and when I came back I sat there for an hour but I never saw a doctor just his assistant but that’s the only test they gave me an said it was bruised no one asked my pain level or ran an other test. What a crappy ER but the lack of staff was just horrible. Recommending job go with a different hospital for the employees

The beginning of the year I was admitted to the hospital with severe pneumonia. The staff at Sherman saved my life. Unfortunately I do not remember most of the time since I was on a ventilator and was not aware what was going on. Once I was off the ventilator all the staff was wonderful in their care and extremely compentent. I have been in both hospitals in Elgin and will always go to Sherman for care. Their service are top notch and up to the standard of any university hospital. I have been in healthcare for the last 35 years and have seen the inner workings of a lot of hospitals and feel that Sherman rates very high for the best care.

I would not recommend going through This hospital for any maternal care.
I usually go to Elgin Family Physicians to see my primary doctor but have been sent to this hospital for some appointments. I have had several complications with scheduling. On three occasions I have arrived for my appointment to be told it was never booked or some other issue. My appointments were scheduled on days I couldn’t attend (Even after I gave them my availability). The receptionist don’t seem like they want to do there job or help their patients. With this being my first pregnancy, I was never explained the schedule and what my appointments where for. When I would need an appointment corrected due to their error I was given a number and told to handle it. Ummm… customer service? Not something you’ll receive here. I always experience hour to two hour waits and was recently discharged as a client, while 6 months pregnant, and still needing to go to several appointments. The day I went into the office and patiently waited over an hour, the ultrasound technician had difficulty viewing the heart of my baby, asked me to walk around and come back. I went to the front desk, asked if my appointment had passed (thinking they probably assumed I left, and skipped me) and was rudly told they were busy today and to keep waiting. I waited, finished my appointment nearly four hours later and now I am received a call saying I need to continue my services somewhere else! Unbelievable, but thankful I won’t have to continue dealing with a facility that’s «too busy» to help a new mother! Aweful experience, horrible service, lazy employees.

I give this hospital 3 stars because of ONE of the doctors there and a handful of nurses. (cant remember the nurses names but id know them if i saw them…
Nilesh Patel, One of the E.R. Doctors is absolutely fabulous. He genuinely cares and tries everything he can to help you. Since the first time i was in Sherman (even the old sherman) i have had him for a doctor and my daugher has gotten him once. I never have a problem and know i am in good hands with him… I’d put 5 starts ONLY bc of him but then i dont want to help out those other poor excuse of doctors and nurses in there.
The P. S. are stupid and ridiculous. Rude and Obnoxious.
I know my child i know when she is not well so for them to tell me she is well when she has a 103 close to 104 fever is the stupidest thing ive ever heard. i ended up going to St Joseph were they actually saw something wrong in her.
the rest of the doctors in there are cocky and think they are the greatest people in the world when they are not.
i get mad even thinking of everything that has happened to me there so i will not start a long story.
just know if Dr Nilesh Patel isnt working (and i call a head) ill go to St joseph. HECK ill even drive out to hoffman before i see someone else other then him.

Needed a trip to the ER for a minor injury for my spouse, and Sherman is now the closest hospital to where we live. I’ve been to this location twice, once for the birth of my best friend’s baby, and once for this ER visit. The labor and delivery unit of the hospital was beautiful– with great private rooms and high security (though I was a visitor only).
The ER was busy when we arrived, but we were in and out in 2 hours– which is great in my mind since it was a weekend and nothing else was open. The staff was extremely friendly and moved at a good pace (though it was definitely not quick). The Physican’s assistant we saw had a great sense of humor and made the whole process better. We had to «share» our room with another patient which was tough since he was in a lot of pain and was very loud– but that was the only negative of our experience (other than needing to use an ER of course).

I recently gave birth to our first child at Sherman Hospital in Elgin. I chose this particular hospital because, frankly, it is the closest hospital to our house, and I figured that proximity beat out anything else under the time constraints (and sheer uncomfortability) of labor. The L&D floor, which is the third floor for anyone who’s counting, is a maze of hallways, labor/​delivery rooms and mommy/​baby rooms, with a nursery situated in the middle. The floor also has 5 waiting rooms for any friends/​family members that might turn up for the momentous occasion.
The rooms are fairly modestly sized private rooms with beautiful views of Sherman’s geothermal lake (as well as the equally beautiful Randall Road). The rooms also each have a bathroom with shower, which is fairly handy when laboring (take my word for it, warm water on your back while having contractions puts your body on sensory overload thus lessening the discomfort of a contraction). The rooms also have a few chairs, including one that folds out into a very uncomfortable bed for your birthing partner to utilize. My hungrier half laughed and said that if I was going to be so uncomfortable birthing our child, he didn’t mind sleeping on an uncomfortable bed. It was the least he could do.
With regards to the hospital food…
Sherman Hospital gives each birthing partner one voucher for a complimentary meal. Now, before you turn your nose up at hospital food (and yes, it’s fairly standard hospital food), it’s a nice gesture on their part, and what you get is seriously a feast. My husband redeemed his for the following: Chicken soup, mac n cheese, oven fries, a cheeseburger, a roll with butter, a chocolate brownie, and a pepsi (healthy, huh?). He can attest to the fact the most of the food on his plate was bland, but he sure as heck didn’t go hungry .
With regards to food for Mom… Sherman’s menu is set up room service style. You can order anything on the menu that you want, including breakfast all day. You can also order as much or as little as you want, and there are some healthier options that are highlighted on the list as well. If you lose track of time and forget to order food (which happens sometimes when your newborn rooms with you), someone from the cafeteria will give you a friendly reminder call. Usually their estimated wait time is about 45 minutes, but I never had to wait more than 20 for my food. The expediter who delivered my food was so friendly and sweet; I could tell she really loved her job.
Now on to the staff…
Every nurse that I met was very friendly and accommodating, which was much appreciated. The nurses came in once an hour to check on me (with the exception of 1 – 3, which is considered «quiet hours,» a period of down time for Mom & Baby) and then a nurse’s assistant would come in and take my vitals too. One nurse in particular really helped give me pushing tips to help me deliver faster. After 12 hours of labor, a little direction was MUCH appreciated. With her help, I was able to get the baby out in less than an hour (after my doctor told me that I still had a lot of pushing to go).
I’m really grateful to the staff and to Sherman Hospital as a whole for making the birthing and recover process as smooth as possible.

There are good and bad to this hospital… but the bad incidents outweighed anything good this hospital ever did for me… they helped me but no last minute life saving measured were taken or needed thank goodness.
Please keep in mind except to visit other in hospital I have never needed to come her myself or stay overnight… and I hope never to come here again.
Good
1. The facilities are new clean and maintained.
2. Good signage in the parking lot in this very large hospital
The not so good
1.While most of the staff nurses were great there is always one that ruins it for everyone… there was a old crotchety RN who was way too aggressive in the way he spoke and handled my arm when trying to get an IV in… please note I am terrified of hospitals, doctors or dentists offices and needles… my doctor even called into the ER and told them to be patient with me… he did not get the memo. I did ask him to leave.
2. The way that people tell you what is going to be going on is ridiculous… I was waiting in my ER room for over 3 hours… it said on a wall chart and by a nurse for the one test I had it would take 45 minutes for results then why was I waiting over 2 hours for any results or any kind of communication?
3. I was admitted into the hospital and moved to another part of the hospital the car overall wasn’t bad but not ever being Ina hospital before I didn’t know the ins and outs of the hospital so I had no idea what was going on and the nurses and doctors did a poor job of communicating anything to me.
4. Food choices were ok but leaning more on the disgusting side. Also you can only order or get food from 630am-630pm…seriously? I got so hungry around 930 PM I almost called my friend to bring me some snacks… must remember to bring snacks next time. Everything is overcooked and soggy.
5. My biggest beef were with 1 nurse and 1 doctor who were «caring» for me… the nurse was from a foreign country which was fine but her bedside manner and the way she spoke to me was bordering on rude. The last nurse I had was the least attentive and least caring nurse I have ever had… I asked him for a menu for in room dining… he never came back and I had to ask my nurses aide about 30 minutes later. When I asked him for anything everything took over 30 minutes to get accomplished.
6. Be prepared to wait for everything… like waiting 3 plus hours… tests, results or help… maybe this is the way hospitals run but I have never spent so much time waiting… then my last test I waited 4 hours for… they reason it irked me it was my last test and then I could go home… then they told me they were running 4 hours late…4 hours are you kidding me? I finally stated it was ridiculous to wait 8 hours for a test… and magically they last test was administered…
If I had a choice I will not be returning here… Delnor is closer and I think a better facility.