A1 Concrete Leveling & Foundation Repair

Had them fix a foundation crack and mud jack a large sinking stamped concrete step in the front of our home last spring. I was told that the mud jacking is guaranteed for 2 years. Well, this spring/​summer we noticed the step sinking again and raising at the crack where they had mud jacked (and why we had them out) considerably.
So both my husband and I tried contacting Brian with no return response. I guess a guarantee is only as good as the person willing to uphold the promise. Looks like we won’t be getting it fixed by A1 Leveling.

5 stars for the finished product. It really looks nice. –1 star for not calling me for 12 days after I faxed over the contract. No call to even say «we’re swamped, sorry for a delay» or to set a date. –1 star for them forgetting what we talked about with the estimate.
I got 2 bids to lift up my front step and they were just pennies apart. The A1 guy who came to do my estimate told me he would be in charge of the job. The other company sent someone who just did estimates and they would send another guy to do the job. So I picked A1.
I specifically talked to them about the wood trim we had on our front porch and how that would be handled when they lifted the step. We talked for quite awhile about it. When they came to do the job, they asked me for a wood saw. We don’t have one as my husband is NOT a handyman. We save lots of money by paying other people to fix what I can’t. Anyway, I called a few neighbors and nobody was home, so I left it up to him to figure out. He ended up approaching a neighbor as they got home and asking them for one.
I didn’t like that. He knew about this part of the job from when I talked to him about it and should have been prepared. Granted it was unusual, but we did discuss this when he did the estimate.