Nerd Crossing

This company is awsome. I’ve used them twice and will continue to use them. Friendly service. Highly recommend.

These guys are really great. Easy to find office and good prices. I had some issues that they fixed fairly quickly. I recommend them. Not looking forward to having tech issues again, but would call these guys before any others.

Went in and got the best professionals service that i have ever experienced. If you need anything fixed or upgraded, this is the place to use!

Current problem solved and future problems prevented? David and Nerd Crossing are the truth.
Just walked in five minutes ago to ask for help with a laptop that had just stopped working. After explaining I’d installed a new SSD and memory, David asked if I had taken out the battery. «No.»
He explained as he was powering it up that the battery had to be out or fully discharged, and that’s why it was turning on after so long. It took longer to write this review, and now I have my go-​to computer and IT people.

So glad I found a local computer repair shop! The location is very open and is plain sight for those of you that are blind like myself. Inside is nice, clean and professional looking. I like how they had nerd candy boxes as decoration (or it could be for the guests lol)
I came in this morning with my Macbook Pro bcus I had dropped it and my ram came loose (not the first time it’s happened) I came in and was greeted and help immediately. The gentle man who helped me was a tall heavy built man (sorry, I forgot to ask for his name) but he was very pleasant and opened up my laptop and kept poking his head out behind the work station to let me know what he was doing to my laptop. He fixed it for me within a couple minutes and he did it for FREE. Yay!!! Such a nice guy! Definitely will be coming back and recommended this place to all my friends & family.

They are always amazing at repairing my computer quickly. Today when I said no to the back up since it was an extra charge, they did it for FREE! They said Merry Christmas! That is truly amazing! I’m so grateful for this small gesture. It’s nice to know that there are people that do things just to be nice! Thanks to everyone at Nerd Crossing for making this a Merrier Christmas!

Amazing staff and great service. Fixed my MacBook –my hard drive crashed. They fixed it and got it back to me promptly, happy happy client!

This place saved me! My hard drive which a place in Berkeley installed in my Macbook a few years ago was just done very neglectfully, causing me a lot of problems. They were very honest, purchasing the new hard drive right off Amazon and openly telling me that and charging me the same price– unlike what someone else wrote in their review. Rocky even gave me a call while my computer was there to say he saw brand new laptops on ebay for 800 just in case I’d rather replace the whole thing. I was amazed at how nice he was! Rocky was really great to talk to actually, we must have chatted for an hour, he was nice enough to let me ask him any question I’ve ever had about laptops, hard drives, iphones, and pretty much any technology! He really knows his stuff, I think he said he was one of the original developers on the first iphone and is a software developer for Apple as well. All of the people there were really cool. What a relief after that place in Berkeley had lost my backups, lost my cords, and put in a new hard drive with tape wrapped around it.

I had a fairly straightforward request for these nerds — check my «broken» hard drive to see if the files and info on it could be accessed. They told me to bring in the whole computer for a free diagnostic test but I just brought in the hard drive. It was likely a simple job for them and I was told that there «may» be a charge depending on what had to be done but I got two follow-​up phone calls from them and they tested it a couple of different ways.
The final call informed me that the drive was not able to be read. I went to collect it and didn’t know what kind of bill to expect but they simply handed me the drive and told me that it could likely be processed by a shop with special equipment for about $ 1500 — I have gone through that before with business drives but this was from a simple home setup with no important files.
«No Charge» for what they did so I left plenty happy. I will likely be back wih my next problem should I need expert service. The staff was great — nice and knowledgeable.
As far as the earlier posts regarding over-​priced service and parts, I certainly didn’t see this even though they could have charged me. Like any brick-​and-​mortar store, they are not going to sell parts for Internet prices. And like any store, if you visit five stores you’re gonna get five prices or quotes. Kinda the way it works.
Tyhese guys and gals are okay.

I love Nerd Crossing! Jim and his team of Nerds consistently to a great job.
Most recently, my sons ASUS laptop screen needed repair. They found the problem, made the repair and quickly returned it to us. The price was very reasonable.
Nerd Crossing also provides tech support for our company. We have nine locations around Northern California, which is hard for our one-​man tech guru to cover. Nerd Crossing provides back-​up when our guy is unavailable or on vacation, and they help provide coverage when he can’t be in two places at once. They also provide a variety of tech services that we don’t have in-​house.
Overall, the Nerd Crossing team has been very responsive, timely and professional. They are knowledgeable in a variety of areas and their pricing is very reasonable. I wouldn’t hesitate to refer them to friends or other companies.

Nerd Crossing is the «IT Department» for my small company. They handle all of our PC issues, as well as our website. They are quick to respond and do a great job. Often they can handle our problems remotely, which is great because then the problem gets resolved faster than if they had to come to our office. Not only are the Nerds knowledgeable, they are friendly, too! I would highly recommend Jim Hammack and Nerd Crossing!

Very unhappy with their service. Not only did they do a partial job that I requested but my pristine Apple laptop came back filthy and scratched! When I asked what on earth happened, their response was that the guy who worked on it was not available. Would never use them again!

Terrible place. They overcharge you 4 times. To change a screen on a laptop they asked for 400 dollars… I knew that my screen was broken but they still wanted money for diagnostic which I did not need. They charge you 80 dollars for such a diagnostic, which is ridiculous and a rip off. Their prices for labor are from another dimension as well., 150 dollars to change a screen…, I ended up changing it for just 100 dollars in a different place.
Dear Jim ‚
First please do not give nicknames to people you do not know. I am not «Greg from LA» and do not like being given such nicknames.
Second I do not care that you did not find service ticket or whatever you were looking for. I repeat I didn’t not service my computer at your place, because you company wanted 80 dollars for taking my computer for diagnostic which I did not need… I knew what was wrong with my screen and I didn’t need you so called 80 $ diagnostic, I just needed the screen to be changed. Them in a personal message you said that screen usually costs around $ 150 which is a complete lie! Screens cost around $ 50 dollars for most regular laptops. Your company just overcharges and uses disgusting marketing techniques…

Finally a local business where I can get factual and knowledge-​backed advice and help with all my computing needs. They will gladly give help with information if you need that, will diagnose and repair your equipment with your budget and needs in mind, or if you need new equipment they can order it at a steep discount and set it up for you too. In all my 30 years of computing this is the first service I would recommend to anyone. And they love to give back to the community on top of all that! Amazing people – give them a try!

Excellent service with pretty fair fees. Got my laptop up and running right away. I’m happy I have found this shop!

Came back to Nerd Crossing to help «tune up» my system a couple of years after they set it up for me. Just like before they were OUTSTANDING! These folks are committed to ensuring that they do everything to make the customer happy. Their fees are reasonable and their work is thorough and hassle free. They will stay on the job until it gets done and make the entire experience enjoyable and a little bit fun, too! That is why I came back when I needed some help with my computer and I will continue to use their services and recommend them to anybody who needs a quality nerd ! Thanks Jim and crew… you are the best!

These guys have fixed up my computers real good. It’s nice having a local tech company that can take care of business. As opposed to Best Buy, they don’t send the hardware somewhere else to be fixed and returned in two weeks. Here they do the work at their shop. You tell them the problem and they look into it and fix it. It just took a couple of days. I have to give them a very high recommendation.

The guys at Nerd Crossing did a great job! They sorted out the problem with my laptop that had left me frustrated for days. They worked fast and cut me a very fair deal, on top of doing fantastic work. Save yourself some trouble and support this great local business!

I’m sorry to say this but I wouldn’t go back. NC picked up my iMac and implied it would be repaired in a few days like 3 – 4. I was told a specific time that I would hear from them and I waited and waited. After three beyond when I was told they would call me, when I called him, he seemed surprised to hear from me and didn’t seem to think it unusual that he didn’t call when he said he would. This happened three times in the approximately 10 days they had my iMac while I waited without a call. They were waiting on a part, and then when it came and the part didn’t solve the problem he wanted to take it to someone else that he knew that I think knew Mac better. I definitely got the impression that they do a lot more PC’s than Mac. Nice guy, but I was really a fish out of water and they should have called me when they said they would.

I could not be happier with Nerd Crossing! They provide fast, courteous, and reasonably priced service near my home. They fixed my old Dell (which must be 5 years old and weigh 50lbs) without trying to up sell me or make fun of my crap.
The service was done in 2 business days, and I’m so pleased to be back on my PC right now. I told Jim that I would definitely recommend his business to my family and friends. Fortunately for them, he also deals in Macs.