Extra Space Storage

The place is clean, access is easy, and office people very professional. No complaints so far. Just a couple things that would make this storage better:
More affordable prices, I understand that nothing is cheap in the bay area anymore, but it’s getting really expensive.
Access ²⁴⁄₇?, why not?. Considering the current prices, it would be awesome to give customers some perks.

Being a self storage facility owner-​operator past & present…, all I can say is, «what an extraordinary facility, excellent operations detail & personable first-​class site manager & assistant mgr — can’t ask for more».

I have no complaints about the facility itself. Staff, Brian or Brandon and April are very rude and unprofessional.
I recently used the restroom and April approached me and asked me what I was doing in that area. I said, «excuse me?» and she says, «I’m just curious as to what you’re doing over here when your unit is on the other side.» Well I’ll be darned.
I also expressed interest in a larger unit and when I found out that one would soon be available I asked Brian if he could reserve it for me and he says «sure, i’ll call you.» I asked if I could have some sort of confirmation and he says abruptly, «Didn’t I just say I’d call!?» I told him that I’d be leaving a review detailing my horrendous experience with them and when I suggested they improve their customer service skills he told me leave. More specifically, he said, «yeah, get outta here!» and escorted me out the door.

I am going through a major remodel of my house and needed to rent a storage space. i had the pleasure of meeting Brandon, such a nice young man who was friendly and helpful. He made several useful recommendations regarding the size of space I would need. I am very happy I chose Extra Space Storage! The space I rented is roomy, clean, has very good lighting and is easily accessible.

I would perhaps consider 2 stars because the girl that rented me the unit was very nice and helpful. However, she failed to fully explain this lock situation that goes on with this company which is wierd and as it turns out caused a big blowup with my relationship with ESS.
When you rent the unit there is only one lock that you must purchase from ESS. It is some sort of a round cylinder lock. Anyway, there is nothing else you could use it for so when I vacated my unit after only needing it for a couple of months, I got my things out and left this lock assuming they had some master key to open the lock. Even though the unit was empty, I thought it appropriate to lock it back up. I mean there was nothing that I could do with the lock, why should I take it???
Well, that being said, I received a phone call the other day from ESS to inform me that my rent was 2 weeks past due. I told him that I had vacated the unit 4 days before my rent was even due and that I had written them an email stating the fact that I had left. Then he asked me «well how are we suppose to know this with your lock still on the unit?» I told him you’re suppose to read your emails. Everything else there is done on line. And I said the office was closed, what was i suppose to do with that stupid lock. Anyway, the bottom line is that he was in fact calling to tell me I owed money for the 2 weeks that he thought it was past due. And I just said F**k you!
The unit was left neat and cleaned and locked (like I assumed it was suppose to be and notice was given and still I get a call saying I owe them money. I HATE that kind of crap. And it will probably go against my credit for an“unpaid debt” as hard as it is to keep your credit rating good.
So ESS, unless you change these kinds of flaws in the way you handle situations like this, I think you basically suck.

I have a medium storage unit inside the building. The place is clean they offer friendly service. Getting a unit was fast and easy. They have fair prices. The company offers automatic payments so you don’t have to worry about forgetting to pay for your storage.

I have rented a storage space from two separate Extra Space facilities. The location in El Sobrante, I rented for only one month. I noticed that when I went to move out of the storage many boxes had been opened. The tape was removed and the edge of some boxes were broken open. I rented in Vallejo after that, and my unit was burglarized and many items were stolen. The manager said that the thieves came in after closing and used an instrument to pry open the security gates. I am starting to wonder about these people because I rented a second space and upon my return to the unit I noticed the same issue with my boxes. The tape was pulled back or the box edges had been disturbed. I believe the perpetrators are getting a peek of what’s inside to see if it’s worth stealing.
The insurance group that is tied into the storage facility is unprofessional and hard to reach. I made several calls and left several messages before anyone got back to me. Finally, they took the report over the phone, emailed the paper work to me. I sent it back in December (my storage was broken into in November), it is now March and still have not received an insurance payment for my loss. I left several messages in February and finally, I received a voice message saying that my papers were received and that they were being investigated and that I would hear back from them by the end of the week. That was in February???
Additionally, a family member rented a space there and due to a special, 50 dollars off for referring a friend. I received the discount of 50 dollars off my storage unit rent. The following month, my storage rent was raised to 12 dollars more per month. I spoke to the manager about the increase in rent and she replied that the rents can go up at any time. Yeah right, some discount.
I wonder if this is some new thing, where the people that work for the facility set this crap up. It just doesn’t make sense that out of all the storage units a random thief would hit my storage specifically. Things that make you go hmmm…

I have a large storage unit here, I’ve had it 10 plus years, and I discovered the hard way that the internal design of the buildings (between one lower unit and the next) is not hardened for criminal-​thinking people wanting to rummage their next door neighbor’s unit. I won’t give away the method that allows for people to move between units once inside, But I find this utterly poor design and I am really thinking deeply about leaving as a client. I suppose I will ask the owners to see if they will do the work needed to secure the unit. I’ll be back to add to this review to let you know what their answer is. It’s interesting to see another review (Jason K) here talking about security issues too.
This business is a good place to store office records but not a good place to store household goods of any value. Certainly call the police to check on burglary records before renting here.
I bet all storage places have security issues. And I suppose if you have a unit for a long time, you’re bound to have some loss, but still, this feels pretty rotten that my neighbors in the storage building steal from others.
I hope these Unilocal reviews give the business owner a heads-​up on what their clients are experiencing. I will take my complaint to the office staff as well on Monday.

Late in the afternoon on Saturday I rented an 8’x9’ unit. The buildings are older and musty but that was okay. I was extremely tired and the office manager had an appointment so I tried to hurry on her behalf. She was nice and professional.
Sunday I returned with my moving truck to move my things in. when I went up to the unit again, I noticed 2 things. One, the unit seemed a bit narrow for 8′. So, I decided to measure the unit. I did and found out it was 5 feet wide! I called the 800 number, and they said they could do nothing for me until tomorrow. I tried to get my sofa in there and couldn’t no matter what way I tried. It wasn’t wide enough. I explained I had rented a 72sq foot unit and they gave me a 45sq foot unit. They apologized and said they still couldn’t help me until tomorrow. I didn’t want to bother the manager on her day off, but I had no other choice. I knocked on her door and her reply to my situation was «I showed you the unit first» and also «I am not here today, you will have to come back tomorrow if you want to rent a different unit.» I told her can you just open a 10×10 unit for me & we can do paperwork tomorrow, she said «No.»

I was going to write a really long and detailed review about why no one should rent from them, but I will put it simply: there was a break-​in to my unit and two others on ½/​11 and I had several irreplaceable valuables stolen. I found out later that Extra Space DOES NOT lock their warehouses at night, thus giving would-​be thieves a perfect opportunity to hop the fence and walk right in. STUPID! The locking mechanism on their inside unit doors is very easy to break, as I was able to see on mine and the two other units hit. STAY FAR AWAY!

Needed a small storage for some extra stuff– AKA– «wife misc. stuff». The staff was very helpful in getting me started, welcomed my Internet special price with no prob and was helpful in getting me going. In and out in 30 minutes. The place is always clean and peaceful and stays open till 10PM-​competition down the way closes at 5:30 when staff leaves :(
Would recommend without a doubt.
Cons: Elevator under construction… for one part of property… but should be working soon. Sometimes the entry can be a little tricky if some one is trying to leave as you enter… but it normally works itself out.