El Sobrante Shell

This place is just plain rude. I finished pumping gas and got a car wash up the street at another shells gas station but their air pump station wasnt working so I decided to go to this gas station and the assistant manager refused to give me gas even though I just finished explaining to her the situation. She refused to give me air unless I pump more gas even though I’m at full tank with no coins or cash for air. The lady at the prior station was happy to give me free air but this place is just plain cheap. Customer service was lousy, don’t go here. People will run into issues, there was no benefit of the doubt, no mercy given. People these days don’t know how to treat customers.

Dis place sucks people don’t go there they don’t give people time to learn things but it there lost that why there get 1 star sumbody else will get my helps and keep me not like dis place

This review for my neighborhood Shell is more based on my experience with the employees than on the gas purchasing experience.
To be honest, I rarely put in gas here because, as another reviewer mentioned, it’s the most expensive gas station along San Pablo Dan Rd. What wasn’t mentioned, though, is that this is the only higher end gas station on this stretch of road; the rest are your Arco, Valero, and a few other no name places, so it’s only expected that the Shell price would be higher.
What I have come here for is my occasional Skittles fix (or lotto ticket!) during my break from late night studying when the nearby Raley’s is closed. The employees here are great. All the ones I’ve come across have been really friendly and in no way incompetent.
Just thought I would balance off some of the negative reviews with my experience.

I would also give this place 0 stars if I could. The people that work there are sooooo slow! Not to mention incompetent. There is not a single time that I can think of where they did their job efficiently & within a reasonable amount of time. Often, there will be 2 people working, & they still cannot manage to ring me up in time. If you need to grab something quick, go to the walgreens across the street. Even if there are 3 people in line, you will still get out quicker than if you go to the shell.

I would give this place 0 stars if I could. When you want to fill your gas tank, and you are running on empty, you have to stand there holding the lever down on the pump nozzel to get gas into your vehicle. Some jerk has removed all the levers on the pump nozzels which allow you to use the lever to pump gas automatically while you wash your windows and check your oil. I have carpal tunnel syndrome, and cannot hold the lever down for several minutes in order to get gas. This is why I do not come here for fuel. This place is not compliant with the Americans with Disabilities Act. If you want to hold the nozzel lever while pumping gas, you only are buying a few dollars worth of gas. If you wish to pump 15 to 20 gallons each time, it is very hard to do.
On one trip here, I was asked by the cashier if I wanted to sell my change in my pocket because she did not have enough change to break bills and serve the cash paying customers in her register.

On average the gas price is 10 cents higher when compare to other gas station along the San Pablo Dam Road
Station’s Agent speak broken English, she asked the older gentleman whom buy Milk and Luncheon-​meat if he would like «plastic bag» three times before he could understand her. (I know, this type of job is a minimum wage job but hey, how does it’s get any better than this!)
The gas station I pumped gas run out of Printer paper and I purchased a car wash, so, it’s direct me to station’s agent in which I have waited more than 5 minutes standing in line (people buy food/​drink/​lotto etc.) just to get my car wash code.
Please! refill printer paper so I do not have to wait 5 minutes for my silly car wash code.
Will not go back and will take my business elsewhere.