Waypoint Homes- Los Angeles

I was leasing with Colony American Homes now Waypoint. At the moment I can say with 100% certainty I’ll never recommend them as s rental company nor would I want to deal with them in any business dealings. On Jan 26^th we discovered a hot spot in our living room under the lament floors, after moving our couch we saw the heat was warping the floor and knew it had to be a pipe leak. We placed a service call same day and we still have not had the problem taken care of. It’s really hard to comprehend why this company would not want to take care of their own property but even more baffling is that we have told them that the leak is causing our water bill to sky rocket. We use on average 8 – 9 ccf of water a month and currently are at 19 ccf of water used. We have repeatedly called and pleaded to get this taken care of but nothing. We live in California if our floor caves in or our kids get hurt due to this its a terrible risk of a lawsuit so we can’t figure out way nothing has been done. Steer clear of this company …

First time needing repairs since the Colonial/​Waypoint merger… Got a call back from a repair tech right away. Setting up an appointment was quick and easy. STEVE was professional and very efficient. He handled all of our repairs!!! Happy customer

I would recommend WayPoint homes services. I was 100% satisfied with their quick and good service. Chris Banuelos was very professional with his service

Just moved in my Home and I love every bit of it, the whole application process was easy stressful and fast, Alisa is Amazing and really really nice. I had minor problems that needed to be fixed and Steve came out the next exact day of moving in, he made sure everything was fixed and working properly before he left, he even went out of his was and fixed something for me that had nothing to do with his job. I live this company so far If your looking for a property management company I recommend these guys 100%… thanx Steve