Cooks Collision

Since I’ve turned a lot of wrenches myself, in years past, I can be very hard on automotive businesses. Also, I like to think I know greats one when I encounter them — like Cook’s. Paint and carburetors were always considered a «black art» to me, so a lot of trust/​luck is involved with picking a auto body shop. I’ve had bad experiences in the past with them. Looks like my luck has changed.
The El Segundo Cook’s shop gave me a professional and detailed estimate; they were open to answering questions; and they accepted some Factory Parts (still in their original boxes) that I had already ordered. Many place just won’t do this, or they refuse to warrantee work involving any part they don’t acquire themselves. Again, these were OEM Subaru parts, so that counts.
I was text updated on the car’s progress, and it was ready about when I had planned. Trouble was I was out of town, and got back at closing time right before a long weekend. I called, and one of their estimators/​front office guys offered to stay late in order for me to pick up the car. What can I say? That’s just as impressive as it can be, and they have my thanks. By the way, the new painted areas look fantastic, are well blended with the old, and are warranted for life — so, I don’t think they skimped on prep work.

Cook’s Collision El Segundo is a great place. They were very customer service oriented. They were polite and worked with me. They did a terrific job on my car and the car now looks new. Thanks!!!

Great customer service and quality job! Took my car in for a dent repair and it came back looking newer than before! Car wash and looking shiny. Mario and his team have fair estimate and communicated throughout the process. I liked the text notifications I received on which stage it was in. They worked well with my insurance company smoothly. Highly recommend!

I was very satisfied with my experience at Cook’s. I was sent here for a car repair from a fender bender I was in a week ago. They are very professional and got me taken car of right way. Joseph was very honest told me they would try to restore my bumper, and if not possible he would keep me updated to consult my other options. He did mention it could take them 3 – 4 days to get back to me, by my surprise he called me the next day to tell me my car would be ready that afternoon, I would definitely use them again!

Went here for headlight restoration. These guys were quick, probably 45 minutes. They quoted me 2 – 3 hours! Same day appt & inexpensive.

Cooks Collision was great when it came to fixing our BMW. While everyone was courteous and prompt to reply, Barbara was especially fantastic to work with. She thoroughly inspected my car, handled all communications with my insurance company and provided timely updates along the way. Cooks actually completed work on my car sooner than targeted, which was a happy surprise. Working with Barbara felt like working with a friend. Any and all future repair needs will be taken to Cooks Collision in El Segundo!

Wonderful, wonderful place. Kudos to Barbara and Lillian for making this a painless and easy experience. Both walked us through the process, gave us accurate time estimates and were generally enjoyable to be around. Highly, highly recommended.

Great paint quality and reasonable prices. Time was not very accurate, but Joseph managed it very well, very satisfied with the overall service.

5 stars is not enough, 6 stars? 6 stars and lots of good hard candies at the front desk?
I had gotten rear-​ended and was really dreading fixing my car, the general hassle of a rental car, and trusting a shop that my insurance would work with.
Cooks Collision of El Segundo is top-​notch.
Barbara Lezberg assisted me, and I could not have been happier with her service.
Her understanding of collisions, maintenance, attention to detail is impressive, and she is generally a friendly and warm human being.
I trusted her indefinitely, and when I picked up my car, it looked like it had shed years off it’s current 6-​year old state. They vacuumed and cleaned the interior, waxed the exterior, and it looked like it belonged in a show-​room.
I will not only be going back to Cooks Collision for any future inconveniences, but would go to them for car detailing and aesthetic maintenance.

Like some of the other reviewers I had purchased a groupon for headlight restoration. My headlights on my 2005 Altima were foggy, yellow tinted and at night it was like my car was illuminating the road as well as a zippo lighter. A nice surprise is they have a couple of locations. I picked one by my work near LAX. Calling in for an appointment was a breeze. They told me how long it would take and worked around my lunch schedule as well as offered a ride back to my work if I needed one. I was meeting a friend for lunch so I was okay on the ride situation. Cooks is located on a quaint, quiet street. The inside had a clean, professional look and the person at the front desk was immediately inviting and welcoming. I felt a little ashamed that my car exterior was extremely dirty, which I usually get washed before the week end so I apologized for the condition. Another person walked around my car and told me about a couple of small dings and paint scratches. She was a no pressure kind of person but gave me a number should I decide to get them touched up. I received a call that my car was ready 2.5 hrs after I dropped it off, which was on time. When I got there I was amazed of the same friendly hospitality. A lot of places once you have dropped your car off are a bit dismissive and rushed to get you out of there once you return for your car. Not this place. My car’s headlights looked brand new. They also threw in a car wash and noticed I had ran out of wiper fluid, which they filled for me. I would definitely return and have already told people at my work if they need great, nearby service for their car or collision repair to go to Cooks!

I don’t usually write Unilocal reviews, but I was so impressed by Cook’s Collision I decided to jump online and sing their praises. I was referred to them by my insurance agency so I wasn’t sure what kind of service I would be getting. Most importantly, my car looks great. I needed a few panels replaced on my care due to an accident and they look fantastic. They also cleaned the car inside and out and it looks much better than when I brought it in, damaged and dirty. They did all the work very quickly and provided updates about every other day. They were incredibly friendly and personable. Shout out to Nick for ensuring my car was done in the afternoon on friday so I had an excuse to duck out of work early. I would definitely go back and recommend to friends.

For most auto shops I have been too I am constantly trying to make sure I’m not being taken advantage of as a young women however this auto shop made me feel comfortable and was the most professional car shop I have ever been to. Their staff is attentive and have excellent customer service. I’d highly recommend this auto shop !

I found this place on Groupon and decided to give it a try. Best money spent! I have been meaning to find a place to get my headlights restored and they not only did that, but also washed my car for me. Very pleased and will be coming back next time I need some work done.

I was referred to this place by my insurance after been in a car accident… Cooks collision gave me updates about my car almost daily, plus my car was ready before the estimated date!!! The best of all is their absolute great customer service, especially the ladies in the office, so friendly, always willing to help with a big smile!!! Since Cooks collision also offers regular maintenance service I will definitively come back to get my car serviced! I totally recommend Cooks collision!

I was really surprised at their level of service, especially as a Groupon customer for their headlight restoration service. I purchased the Groupon for my parents’ car since they had yellow/​worn headlights. So I scheduled an appt for my dad to drop it off and Lillian (who I haven’t met yet) offered to drop him off at his house since it was going to take more than an hour (ended up being just under 2 hours, but the service made up for that). Then I went with my mom to pick up the car and was greeted by Lilian who was very friendly and told us they even gave the car a quick detail. I have not seen that 97 Camry look that clean in a long time. I was really impressed by their all around service.

I came here when I was in college, and years later I still drive across town for their service! They are always so nice and never over charge me. Some of the best customer service I’ve ever experienced!

Very good service… my insurance company suggested them to repair my vehicle after an accident… repairing car after an accident was easy due to great service. Estimate Time to complete repairs was a little longer but they made it up by giving my car back 3 days earlier than promised. Warranty was really good. Definitely will recommend.

Can’t recommend.
The quality control is zero.
I couldn’t believe the condition they gave my car back. Parts put on wrong, crooked.
Had to take back several times, wasting my time. Total inconvenience.
The staff said they would do things and then didn’t do them. I had to call them to remind them. Another waste of my time.
Basically they did a crappy job and wasted a lot of my time.
Do it right the first time and do what you say you will do.

The team at Cooks Collision was phenomenal… I took my vehicle to get the headlights restored, and I was very impressed with the results. Thank you El Segundo Cooks Collision.

People in the office was very nice and professional. But the quality of work was not good. I went back there and got body work re-​done but still the body was not fixed straight. The guy agreed that the body was still not fixed straight even after 2^nd time, but it was too much hustle to go back and fourth, so I decided to let go. Also right after I picked up my car, I found out bunch of 25c coins in my small pouch and small camping knife I left in the glove compartment were gone. Customer service was excellent, but actual work was below mediocre.