USAA Financial Center

We were living overseas for years until we got here. I like that I can just come here whenever I have a question instead of staying up late to call USAA (because of the time difference).
The staff are very friendly and knowledgable. Last time I came in here, I told them I was looking for a car and they showed me the car searching system on USAA app. It was very helpful. The facility is very nice too.

I’ve had USAA for about 13 years, and this is the first time I’ve ever actually seen a USSA center! I didn’t know they existed. Now then I’ve had them for so long because they are an excellent company with excellent service and I’ve NEVER once had an issue with them online or over the phone. But now they have a service center in a town that i moved too?! So I went in just to see what they offer, what’s the point… What’s the «so what» of it.
The staff is super knowledgeable and very friendly and the facility is so very modern and clean. I was kind of taken back when walking in like wow, this place is cool. They have 2 ATMs inside and 2 outside. The ATMS are super cool as in let’s say you have a check. You can deposit the check into your account by inserting it into the ATM and it scans it and uploads the funds etc. I really cool feature I thought. I had 2 checks from family and one for $ 650 from AAFES. I’d often never known how to cash them so id always just lose out. But the staff walked me through the whole process and within 5 minutes… I had like $ 1000 dollars more in my account just like that lol. Awesome. They also will assist with auto insurance, loans, car buying and general financial services. They have a great staff on hand and ready to rock. Only thing is, IT IS NOT A BANK. You can’t go make withdrawals. Well, you can from the ATM. You can also make deposits via the ATM. Which is so cool to me I love that. But it doesn’t have like a vault and bank tellers etc… So don’t try to rob it! You’ll be wasting your time. Instead. Go have lunch at Kona Grill. Then rob it. Probably more money on hand. So bank robbers beware… It’ll be a slow day if you go to USAA… Plus. Every customer in their is a Soldier… Like walking into a hornets nest … Mayne

Love it. Can’t wait for a Westside location to do my banking at. The staff was exceptional. Wish i hadn’t waited so long to start doing business with them.

Unfortunately the two reviews were people who have just signed on. I am a long-​time member of USAA insurance company. The company’s insurance rates have always been more expensive than other companies, but their customer service has always been excellent. No longer…10 days after a claim on a rental house, the agent still claims she’s waiting on me and/​or my property manager. That is not true. We have called everytime we’ve been asked. The rep has sat for 10 days while mold grows in the property. She covers her ineptitude by claiming to be waiting to here from us, but we have called getting only her voice mail again and again.
It’s time to find a new insurance agency that actually practices swift response.
Becky B.

Heard so much about USAA. So when in today to set up a account. I was greeted by Aaron & Victor helped us. Everyone was very friendly. Ms. Kirby also played with my two year old son so we can get all the paperwork done. Victor was able to get me a checking & savings account & vehicle insurance for my truck. This USAA has set the standard. I will always go to this one for any assistance. Thank you.

Oh ya! I just added USAA business information into Unilocal!All information but the phone number. But I am sure every USAA members have that toll-​free number saved in their phone. Two ATMs outside for ²⁴⁄₈ use.