Pep Boys

I sent my dad and my husband to these guys and Luis went above and beyond the call of duty helping us out and taking care of our car. The service was excellent and I am very pleased with them.

No stars! It wouldn’t let me post without leaving one…
I am restoring a 73 super beetle, so I called and asked if they could remove my stock springs off of my stock shock/​struts and install them on my new ones.
Since I already did the hard part and removed my shock off of my vehicle I simply wanted to take them so they could do it, instead of buying spring compressors and using them once.
They first put me on hold while he went and checked if they could do it…
I knew they could since I had seen the spring compressor in their work bay!
I was told they could do it in 20 – 30 minutes
So I was pressing for time so I decided to take them in.
Over an hour and a half passed and my shocks were still sitting in bay 1 where I left them. If I hadn’t gone to ask and point out they were taking forever RAUL would’ve never realized his #1 best tech was not working on them.
I said best tech, let me go around back and get them since he should be done. As I walked around and into the bay, there he was #1 best tech at pep boys getting his ass handed to him by my aprons and shocks.
All in all this place is horrible.
They make you wait forever
They don’t know what and if they can do a job
Shady!
Overpriced!
Avoid this place at all cost.
I’m military and I save 10% here, but that is not worth getting hustled over.

Great service. Came to buy headlights. Came by the service department to have some air blown through it, to get some condensation out. The tech Ricardo helped me out & did a great great job. Thank you.

I am a disabled veteran and in the past year I have become confined to a wheelchair. We had to buy a hitch and have it installed so that we could transport my 300 lbs power wheelchair on a ramp. My wife who is my full-​time caregiver had to purchase the hitch and have it installed by the mechanics there. While my wife waited 3+ hours the staff informed her that they had to find the correct parts to mount it. When she got home and installed the ramp it was discovered the rear of the hitch was not level with the front causing the ramp to bounce off the roadway. She has taken it back an additional three times. Each time they tried to rig the ramp disregarding the mounting instructions and replacing parts on the vehicle unnecessarily. The problem is still evident, the ramp is still angled towards the roadway and hits the road causing damaged to our property.
In conclusion, apparently common sense and timely customer service are lacking. They can’t even use a level to figure out and fix the problem they created. I wouldn’t recommend Pep Boys and encourage anyone needing help to find a different provider.

First time visit was fast with appointment even though they were busy. Second trip even though i had an appointment has taken 3 hours???