Julian’s Pet Grooming

My dog got another great cut from Julian’s. The groomer is very skilled. My dog is hyper and always ends up with cuts near his eyes when he gets groomed at other places, but never here.

If you ever have to take your dog for any grooming needs this is the place to go to. Not only are the military friendly but they offer a different grooming special every single day! One of the better ones is the buy 1 get 1 50 off on Thursdays. This works super well when you are the equivalent of a cat lady and have multiple dogs to take.
Your dogs each have their own profile and they take notes on your grooming preferences for them.
It’s always scary to leave your fur babies anywhere but I’ve had nothing but great experiences.

We have been taking our dog to Julian’s for over a year. Once we got on the same page with the groomer on how to cut our 13-​year old pooch, we have been very pleased. We learned to always schedule an appointment with Elia. She does an excellent job, especially in trimming the fur on our dog’s face. In fact, last week we took him to the veterinarian for an eye problem he has. The Vet made the comment that «your groomer is doing an excellent job trimming around the eyes».
Sometimes we go too long without getting our dog groomed because I forget to go in and schedule an appointment. (we had a mishap one time when I scheduled an appointment over the phone). Julian’s has made it easier for us as you can now see your groomer’s schedule on line and also book an appointment. We will also be going to Julian’s more often for grooming as we can accurately book appointments a week or two in advance. We also are able to get the day and time we want to take our dog for his trim.
Besides being a very good groomer, Elia seems to actually care about treating your pet well. For our dog who is blind in one eye and in the twilight of his life, that is very important to us.

Thank you Julian’s (I think it was Laura who groomed our girls) they look fantastic, very happy, and it was definitely worth the drive to that side of town, I was happy with the price for both dogs as well, almost in shock to be honest, we will definitely be back while we are here. Thank you again for getting my girls exactly how we like them.

I’ve been taking my dog’s here for years, and won’t take my dogs anywhere else. Although ownership has changed several times in recent years, the groomers remain the same. They’ve kept prices competitive and do great work, my dogs always come out looking great.
Over the years, some experiences have been better than others, but we’ve never had a major issue and highly recommend Julian’s to all our pet loving friends.
Four stars only because it hasn’t always been prefect over the years, but then who’s perfect?

I have 9 dogs in total 5 of which are larger breeds and the specials on thurs. And tues. Are such a help keeping them clean and cut. My Shepard just recently got skunked and i thought he was going to smell for weeks but their treatment helped alot. My other pooches are all small critters so they come out really cheap to bathe. Thanks for keeping my stinkys clean!!!

Hines has been going to Julian’s for several years, and I can honestly recommend the friendly service and expert grooming to anyone. They run weekly specials and have comparable rates to anyone in the area.

Took Wilford our 6 month old Schnauzer to Julian’s for his first grooming the staff here were awesome extremely polite, they took time to explain what they were going to do and even explained what they might not be able to do seeing how Wilford being only 6 mos old at time was still a little bit on the wild side I was extremely pleased with the job they did and when I picked him up Wilford was not at all stressed. I will definitely be going back and I highly recommend this place to everyone.

So far I have taken my dog to Julians for about 2 years and have never had a bad experience with them. The groomers are extremely nice to my dog and have a lot of patience. My dog is very active and happy so washing him is a struggle sometimes since he is always jumping. The groomers do an excellent job grooming him and leaving him very handsome every time (: I want the best thing for my dog and so I was worried that they would mistreat him or sedate him, but he looks very happy every time I pick him up. I believe it is a little expensive but they have specials like 10% discount on mondays or 2 for 1 on thursdays. Overall I think it is one of the best grooming options in West El Paso.

We live in horizon city and travel all the way to Julian’s because of the amazing owner and staff. I have never been contacted personally by an owner to see about customer service! Cesar and the staff amaze me each time we go and the value we experience is unbeatable. Julian’s has serviced 2 out of our 3 fur kids and have never once complained about our Husky Lycan and his separation anxiety, as a matter of a fact they have made special accommodations, like making an appointment early so he is first in and out to help the situation!!!

If I could give them a minus 4 stars I would this was my first time using them and it will definitely be my last. I took my dog in at 930 am and I fully understood it was on walk in basis, I asked them how many dog were ahead of her and she told me ONE that she would be done next. At 1230 I called and this lady put me on hold for 10 minutes, I had to call back and she said oh I forgot you were there. no I am sorry or anything. Needless to say I was told it would be another 2 and ½ hours before my dog would be cut that they had bathed her but had not yet cut her… 2 ½ hours more maybe 3. I then got very upset that it would take a person 5 ½ — 6 hours to groom my dog. DO NOT USE THESE PEOPLE … The nicest person there was the poor man grooming her. They are very unprofessional and when I said I will just take my dog now she never moved then RAISED the price on me and was not going to give my dog to me. At that point I went to the back and got my dog myself. I was beyond upset and I then did not pay them anything. I never got an apology nor did they try and keep my business, just my dog that they were holding hostage for a higher price. I would not take any dog there ever… BEWARE…

Had a rescue dog I wanted groomed to attract adoption interest and I requested the dog NOT BE SHAVED DOWN, even spoke directly to the groomer and owner. Groomer told me probably impossible… I was disappointed as I had been able to comb out mats on the top of the dog’s back and I am not even a professional groomer. Went ahead and left the dog there and then decided perhaps if I called the owner to request this extra service and realize I would need to pay extra for it, maybe the dog would not have to be cut down as much as I feared he would be.
Left my number at both locations… called multiple times to simply speak to the owner and make my request. Never given the courtesy of a callback… never. Receptionist even told me the owner had called both locations and had my cell and home numbers and said to tell me if I called that he would call. NEVER HAPPENED.
Incredibly unprofessional and cowardly not to even return a customer’s call! At that point in this business transaction I had no complaint, I merely wanted to make a request for an extra service and offer to pay for that additional service if it possibly was available.
The unprofessional and rude action of the owner for refusing to even call back to see what I wanted is beyond comprehension. Owner is all smiles and so very friendly until you make a request for assistance. The groomer actually did a great job but the owner’s cowardice and childish refusal to JUST return my call and listen to my question/​request, is pretty off putting.
I did tip the groomer, not his fault his boss is so afraid of his clients.

Took my 2 Yorkies there with beautiful long hair & asked for a trim. When I picked them up, they had completely shaved all their hair off to the point they were bald! Oh my God, there was no remorse no excuse, just terrible. The dogs were completely traumatized. New owners are terrible, never again. Beware.

I had heard rave reviews about Julian’s from a lot of people. However, after the first experience there I will NEVER go again and would advise other dog owners to do the same. When I picked up my dog after a grooming and took him home, he was acting funny. He walked weird and kept running into walls which is not a common thing for a 4 year old dog to do. After closer inspection, I noticed that the groomer had shaved off all of my dog’s whiskers. I was furious. I called Julian’s and asked to speak with a manager. The woman told me that he was not in and that he would call me back. I waited a week for a call that never came. When I called again, the manager was there and was very apologetic. He came up with excuses about why he never returned my phone call (claimed that they had the wrong number even though they had called me to pick up my dog at the right number just a week before). After expressing my concerns about the poor quality of the groomer, the manager kept saying that he doesn’t know why the groomer would intentionally hurt a dog like that but did give me a full refund. However when I went to pick up the refund, the same groomer was there and just finished grooming another dog. I approached the owner and gave her a heads up about what happened to my dog and it turns out her dog’s whiskers had all been cut off too. I don’t know if this so-​called «groomer» is just inept or just doesn’t care for the well-​being of the pets. Either way, I will NEVER take any of my pets back to Julian’s.

Just took my Yorkie there, I called in the morning and they got me in two hours later. They finished my puppy quickly and she looked really cute!

We adopted a Yorkie and our dog needs a weekly bath and bi-​monthly haircut. Our grooming package consists of a bath, anal glands, nails trimmed, and teeth brushed. It costs around $ 24, which I found a little steep. So, I recently cut back the weekly grooming and now he just goes for his bi-​monthly shampoo/​condition, haircut, anal glands, nail trimming, style, and bandanna for around $ 25 – 28 (including tip). I now do his weekly teeth and baths at home, which saves money.
Julian’s has been our family groomer since i was 3 – 5 years old and the service is still great. It’s clean, they are flexible with pickup times, and run weekly specials.
Verdict: Can get pricey, but they have highly professional pet services. Totally worth a visit.

I’ve been to several pet grooming places between the East side and the West side, and I think this is the best place in El Paso.
First of all, VERY inexpensive. All first time visitors get a major discount, Mondays are a 15% discount, I mean, everyday, there is some sort of a discount! I can’t remember them all, but I think Thursdays are «bring 1 dog, and 2^nd dog is 50% off» or something like that— anyway, it’s all posted out in the front when you first walk in. I spend about $ 30 for bath, groom, teeth brush. MUCH cheaper than PetSmart. ;)
Second– friendly, friendly staff. When I come back to pick up my groomed pup, the groomer always brings him out and asks if everything looks good. If you dislike something, they will fix it for you right there– no questions asked. Not just that, but even the lady at the front desk is pleasant. There’s always treats on the front desk, so feel free to give your pup a treat after the grooming session!
Third– the works! I have a small poodle mix, and depending on the weather, I get different «hair styles» (haha, yes I’m one of those freaks that dress up the poodle). During the winter time, I stick with the ‘Teddy Bear’ look. Round/​fluffy face, fluffy ball tail, long ears. During the summer time, I go with the short shave, AKA Naked Mole Rat look (my dog’s not a fan of this one). Either way, they never nick my dog’s skin even with an extremely short haircut, his fur stays super soft for WEEKS, and fresh smell lingers for daysssss. My dog freaks the F out when you try to cut his nails, but they succeed every. single. time. One time, I took my dog to Petsmart Groomers for just a nail trim, and they couldn’t do it. That’s how bad he is. He screams (yes, screams) bloody murder, and people stare because it looks like you’re killing him.
Lastly, the place. It’s clean! It is quite small, but it’s neat. I trust it.

Nice enough people, though a bit unorganized upon walking-​in. I did not like that they put scented floral powder on my cat without asking, so be sure to mention that you don’t want any if you are worried about your pet’s allergies. Also, I haven’t had this at any other groomer — they did a great job with the cut, but failed to brush off any of the excess /​cut hairs after (would have taken all but 15 seconds to do), so it got all over me and my car. I don’t know if I’ll go back, a bit too rushed for my liking — any other suggestions?

Everything from my previous reviews stand, even with the recent change in ownership and front desk personnel. I am knocking them down a star for the recent price hike. It is now $ 52 to get a medium sized dog groomed, when it used to be $ 36-​$ 40. A $ 12-​$ 16 price jump is pretty significant. (It averages around 40% percent.) When I went previously, nail trimming was included in the price, doesn’t appear to be that way now. The only other explanation is my 35 lb dog is considered a large dog.
Even with the price increase, Julian’s did a fantastic job on a summer cut for my pup. I took her in on a Sunday afternoon at 12:30 and despite only having two groomers, she was done by 2:30. Quick and easy.
If you don’t mind paying a pretty penny for your pretty pup, then give Julian’s a call.

Small nice place. People are pleasant and did a great job cleaning up my two bull dogs. The dogs smelt clean for about a week afterwards and they didn’t shed either. This is a good thing. They are not to expensive here either. Cheaper then PetSmart.
However, hard to find if you don’t have GPS. Look for the sign off of MESA it is a big arrow pointing down an ally.