Staff is extremely rude… And, wow what a business opportunity for this market! These people charge some 50 dollars for fingerprints, and the place is packed with customers, constantly, because there is only one office in town that does this kind of thing. It’s far away for people from the West side of El Paso and they only give you 30 minutes to fix any problem with your ID or papers. So if you need to go back home to get something, you’re in trouble! Out of the 15 people I saw in the waiting room I would say 75% were treated horribly. One lady staff member mentioned the name of the next person in line and asked for the ID, not even greeting her. The customer herself did say good morning, but non response. Other person had no money order, but they sent her in wrong direction to get one! Another person had gone home to get an ID, trying to stay within the 30 minute deadline. When he came back and waited, they hadn’t told him to sign in again, so he could have been waiting for hours if he would have not asked questions. And when your registration goes wrong for some reason, they won’t be able to fix the problem and you have to come back another day! So if you have money to invest, buy this machine, charge a bit less than 50 usd per visit and since it’s not hard to be even a tiny bit friendlier, you’ll have a thriving business in an instant.
