Hawthorn Suites By Wyndham El Paso

The lady at the front desk was nice but for this hotel having been newly renovated… the sink was cracked, the carpet wasn’t the cleanest, the wallpaper was coming off the walls and there was a huge, dead cockaroach in the doorway of the woman’s restroom in the lobby.

FUCK THIS PLACE AND IT’S SHITTY EMPLOYEES!
I travel for work, I’m constantly on the road going from hotel to hotel, city to city, and it’s always ideal to find a hotel with a laundry room. So I go downstairs to get quarters the lady gives me five bucks in quarters, half of the $ 10 roll that they come in. I do my laundry, but the shitty washing machines don’t wash my clothes properly so I have to use more money to do it again, then I go downstairs to ask for more quarters to dry my clothes and the same cunt who gave me quarters the first time gives me this stupid look and tells me no, she’s all out of quarters, and proceeds to tell me that there is no manager on site to help me. Instead of making an executive decision to help one of their customers, the dumb bitch is all shoulders, I ask her what she suggest I should do with all my wet clothes, again all shoulders. She apologizes but her fucking apologies are not going to dry my clothes. Fuck that Ellen DeGeneres looking bitch.

We had a family event and had a good experience. The rooms are nice, size is average, breakfast was hearty and is remodeled nicely. Only thing i would say that if you do leave your room late morning, be sure to call lobby to let them know your room is free to be cleaned. We left late one day and it didn’t get cleaned. Not a big deal, just called and they came and did it. Extremely close to airport so made it nice to not have to drive after 2 long flights. Would stay here again.

Not looking forward to my stay, but I may update this review after I check-​out. My reservation was booked from a third party and my room is the «standard» room given for that reason. I am on the side that doesn’t look like it was recently renovated. I understood that I would have a kitchenette inside the room, like in the photos online; «No, sorry that costs extra.»
Though the bathroom counter space is the same as the photo online. Adding some shelving would be helpful, especially for stays over a week at a time.
On the flip side: I am looking forward to the warm breakfast in the morning and the woman that checked me in seemed nice.

Excellent hotel, rooms are clean, quiet & well furnished. Beds are comfy, rooms comes with Refrigerator, free wi-​fi & Microwave. AC thermostat/​temperatures worked perfectly which can be a problem even in the best of hotels. The young woman who checked me in named Lupe, was friendly, professional & made me feel welcomed. Also a Thank you to Kimberly who I believe is an assistant manager. She was very kind & helpful. Excel location city wise & perfect if you want to have some wine or beer with the cattle barons rest (excel Salad bar) just across the parking lot, as well as Applebee’s and not have to be concerned with driving. I had lived in el paso for 14 yrs and had stayed in many hotels throughout the city over the years. I would easily stack this hotel against any of the top hotels in the city.

I wish I would have read these reviews first. I actually picked this hotel over another because it’s a Wyndham. HUGE MISTAKE
I booked on orbitz and arrived after an 8 hour drive. I had the confirmation, but they couldn’t find the reservation. Orbitz called, tried to fax and email them 3 times and the hotel didn’t receive it. Orbitz refunded me and the girl at the desk offered a slightly cheaper rate due to the inconvenience of waiting over 30 mins. Unfortunately, her manager has no idea what the hospitality business is about. He kept talking to her under his breath about me until I called him out and asked if there was an issue. I handed him my temporary debit card (mine had a fraudulent charge so I was waiting on it to be mailed) & he wouldnt run it because it didnt say my name. He got HIS manager who was also arguing but finally ran the card.
He asks me to sign the receipt but its $ 20 more than what the girl offered and when I asked why, he reluctantly changed it and literally said the dreaded «well, that wasnt OUR fault.»
Also, I travel for work and asked about their rewards program. The manager literally said «you wont get any rewards» while hes standing next to the brochures for wyndhamrewards. When I pointed it out, he said «oh yeah, I think you can sign up with your email or something.»
Rooms are small, badly need upgraded and the elevator is hardly safe. Can’t wait to call Wyndham tomorrow.

I reserved a two bedroom suit about a month ago, when arriving after a 24 hour drive I was told it was not available. They had double booked it even though I had paid in advance. The staff did not seem interested in helping fix this problem at all. Finaly after about an hour of arguing in the lobby the agreed to give us two mini suits at the same rate as the two bedroom suit. When we went to our room, they were not the mini suits but the standard two queen bed rooms. I went back down to the lobby and they said they would not give us the mini suits unless we paid the full amount. After another hour they agreed to charge us at the same rate as the two bedroom suit. We did get a nonsmoking room like we asked, but it was right next to a smoking room and our rooms smelled like cigarette smoke the entire time we where there.

We have never had any problems here! When we aren’t at home you can find us checked in at this hotel. The staff is very nice, polite and extremely helpful. The rooms are always ready and well kept! The only complaint this time around is the strong smell of cigarettes in the hallway although all the rooms are clearly marked nonsmoking, but I guess some people just can’t read our simply have no respect for others.

If you’re looking for a budget friendly hotel, this hotel is not bad. It’s not quite walking distance from EP airport, better to call and take their free shuttle. The first room I had was newly renovated, the second room I had was still in the process of being renovated… The bedroom was newIy renovated, but the bathroom looked like something from the 80’s. I think they are trying their best to finish reno’s, but you can’t really tell. I loved how the bathrooms had a heat fan on top of the ceiling, kept me warm when coming out of the shower. The doors of all the rooms seem old, definitely need to change them and the light pink colour. Other than that, wifi is strong, breakfast was better than your average chains and friendly staff.

We had an excellent stay recently at Hawthorn Suites on Boeing. Staff was great, room was nice and comfy.
Here’s my complaint. Cleaning staff parked where perhaps guests should park (in the shade I might add), all day, leaving us to search for a space as we came and went throughout the day. Paying guests should have first choice for parking and staff should have a designated area to park.

After reading reviews I was kicking myself for booking this hotel. But my experience went really well. I arrived at the hotel a little after midnight for a three night stay, yes the front of the hotel and lobby area are under construction and honestly that’s the only affected part I saw. The guy at the lobby was very nice and accommodating trying to find me a non smoking room since I booked through priceline. The room was clean, small, and had all the essentials. There was no trash lining the hallways, rude house keepers, or loud construction. The only negative I did experience was my key card didn’t work but that was taken care of quickly. It’s a great hotel, right next to the fort bliss and the airport. I’d stay here again.

What a nightmare. Yes, this hotel is under renovation, but it is unfit for guests. Trash lines the hallways, the rooms are only marginally clean, there was no telephone in our room… just a few examples of the blatant disregard for the paying patrons.
Usually, when a hotel is under serious remodel, the owners care enough about the customers to close the building until the work is finished. It is clear that is not the case at this filthy, borderline dangerous, hotel.

To be honest we never got a room. I reserved a room through the hotel website. Lots of construction going on. The person behind the desk was a complete ass. He wAs rude and lazy. Couldn’t find our reservation. I gave him our confirmation number and he said we didn’t call in to secure the room. Apparently after you reserve a room you have to call and verify that you want it. It wasn’t even past 20 min past deadline. He continued to tell us ha had no more king rooms only double rooms. Complete lies through every website I could still get King rooms I even called to check this time. Management needs work. It wAs blessing the Wyndham suite we got was cheaper and beautiful and huge separate bedroom :) that is the only thanks they get. Thanks for sending me to a nicer hotel.

I’ll be honest — my biggest complaint about this place was with the housekeeping staff, which is a first for me. I don’t think I’ve ever stayed in a hotel or motel anywhere, of any size, where getting your room cleaned took SO long for such a mediocre result. I stayed here for almost a week during the Sun Bowl, and would leave the room for 3 – 4 hours every morning to get some coffee, only to come back to a room that had not been cleaned, even though the sign was remaining on the door. One time — fine, but this was the majority of the days.
When I called for housekeeping, a rude lady showed up at my door, walked in without saying a word, then walked out saying, «Ok, one minute.» 10 minutes later, a nice older lady came to clean my room. About 40 minutes later, it was done, minus the vacuuming, which I asked her to skip because I needed to nurse my baby and wanted to do so in private.
The few times housekeeping did come to the room while I was gone, the room always smelled like cigarette smoke — no idea why, but very disappointing for a non-​smoking room.
The front desk staff members were friendly, and the place is close to the airport. I definitely wouldn’t stay here again with a young child. If you have a slightly-​outdated hotel, the one thing you have to do is keep it clean.

Fairly Clean, comfortable beds, good price and close to airport. Staff was friendly. Property was somewhat oudated, but had very nice look to it. There was water stains on the sealing right above my bed. It was raining and I feel sleep praying I would not be woken up by dripping water from the sealing. The next morning I was still dry. We cheerfully got ready for our trip, boarded their author shuttle and had a pleasant coversation with the driver on our way to airport. All in all its a good place to stay if you have a really flight tho catch.

We stayed here one night as we were driving cross country. Our room was small, but clean and comfortable, it had a fridge and a microwave. There was free high speed wifi, and breakfast. The breakfast is what took me by surprise. They have two Belgan waffle irons that made waffles the shape of Texas! They tasted even better than they looked! They also had all the fixins for breadfast burritos — eggs, hash browns, sausage patties, salsa, cheese, jalapenos, on flour tortillas. There was 4 kinds of fruit juice, instant oatmeal, cold cereal, bagels, blueberry muffins, and fresh oranges and bananas. My kids each ate a huge breakfast that would have cost me $ 40. to $ 50. had I taken them to a restaurant, and it was fast and convenient. When we checked out, we were on our way in good time. The price was right, and the value was excellent.

Just arrived…1^st king room was tiny… I mean tiny like the king bed filled the room with virtually no room to spare. The staff was so sweet when we asked for a larger room which is wonderful. And, the next room was much better in size. Sadly, the hotel is so run down and icky… the pleasant staff just isn’t enough to keep me here for the week. Just booked a different hotel for the rest of the week. For the same price I have found much nicer and newer accommodations. I cannot recommend this Hawthorn Inn and am very disappointed that Hawthorn/​Wyndham would put their name to it.

The rooms were really small, the bathroom sink wasn’t draining, and the kids running up and down the hallway drove me nuts! But on a brighter note, the ice machine was close to my room, they have an indoor pool, they have free breakfast with yummy waffles shaped like texas, Free WiFi, and most of all the staff was very friendly! The shuttle took us to & from the airport, as well as to & from the restaurant & mall! As long as you request it ahead of time or if they have it available!

Not a bad place to lay your head. It is convenient to the airport and the room was clean. It is an older hotel so some of the fixtures and carpet are showing their age a bit. But hey, the TV worked, the A/​C worked and the water was hot. Bed was pretty comfy but I drug my tail in at 4:00 am so I am sure the floor would have felt nice. You could do worse, and I have, for a lot more money!