Greyhound Bus Lines

I stopped here waiting to go to Dallas and it was extremely awkward. I felt like everyone around me was homeless (I was dressed nice) and I feel like I was being watched. I had a homeless gentleman harass me for food and stare at me while the café employee came over and talked to me about it and got security to talk to him.

I have had the worse experience here! The lady working here by the name of Nancy, had really bad customer service I’m disgusted by it. I have reached out to both the Terminal (Rene Fernandez) and District Manager (Al Rodriguez) and I hope they take this serious because this is not the first incident we have with them. They won’t even refund us the amount we paid for our tickets now we’re stuck here trying to find a flight to get home by 8:30 so that I make it to work! Not happy at all.

What can I say. It’s a bus terminal. I wasn’t expecting any special treatment or a pristine facility. Instead, my friends and I had a subpar pre-​travel experience.
Customer service:
Not that good. There was one lady at the main counter to give tickets so there was a wait. There could’ve been a much longer wait if there were more than two people in line though. She wasn’t straight up rude, but she was definitely in a hurry and wanted to move us along. She also wasn’t helpful at all when we needed guidance about how to travel appropriately. There also was literally no one around to help us when we were confused except the lady at the counter.
Facility:
The facility was decently cleaned. There were crumbs, rocks, and soda spills but nothing else too big. The trash cans weren’t full which is a plus. They had a good amount of seats so that almost everyone could sit.
It was very convenient that they had a lot of TVs that we could watch playing CNN. They had a decent game room for kids and a food station.
Overall, it was a subpar experience but I wasn’t expecting anything more from a bus terminal. This place needs better customer service, or at least someone around to help people who are confused. The facility is okay, a little dirty, but has some TVs and a game room.

Well I would have rated lower about a 1 but I needed some last minute tickets and the site didn’t allow me to because my address wasn’t recognized…
I went inside and the girl there was very rude. The supervisor was a miracle he pulled out a hat his name was Ronnie I think. He was very polite and did his job or helping the customer.
The girl was a ‘no’ machine. Now I’ll see how the 6 hour ride is.

If I was you I would fly rather than take a greyhound outta El Paso. Dirty all around and rude staff. I think that’s just El Paso in general though. Horrible staff members who don’t know what the hell they are doing and treat the people like shit. Never again will I take greyhound

This particular station was decent. Nothing really stuck out to me here. The only thing that excited me was the fact that I was closer to California than I was back at the Memphis station.

I am writing this review and I first have to say that This is my hometown where I was born and raised. I dont use the bathrooms that much but I have yet to see really clean bathrooms in any Greyhound Stations. There is a really rude bald man who unloads the luggage whenever my bus comes from Dallas. I complained to the station but nothing was done because he still works there. I called the main Greyhound phone number to complain but they told me. The customer office is closed on Saturday, have to call back on Monday. By Monday, most people wont bother. Also there are some vagrants who hang around the side of the station and ask for money or cigarettes. They are not my homies as I asked them where they are from, and none is from here. EPPD or Greyhound should remove them from there as they give a bad image to my hometown. and the Greyhound station

First of all you shouldn’t travel with Greyhound in Texas. But I have to say this station is by far worst station I have been at. 1) There’s only one person on the counter helping out million people on line. Not to mention the customer service is non existence and that one person is also the manager, loading crew, and the janitor. 2) The staff does not know what the hell is happening. Why would you sell bus ticket when there’s not enough seats for everyone. Seriously what the hell. Even if that happens, at least SOMEONE should know when the next bus is coming. But no one does, not even the customer service/​manager/​janitor. 3) This place is disgusting. The bathroom itself is a pig’s house: the floor is wet, covered in gooey stuff, and apparently they don’t have enough toilet paper to restock. 4) Apparently we’re not allowed to lie on the bench that no one is sitting. Coming from 12 hrs of bus ride, apparently I’m not allowed to sleep on the bench while the guy who is a lot more intimidating across from me is allowed to sleep. Only thing that is decent around here is the food court: only thing that seems to be functioning normally. That’s about it. Everything else sucks. I hope I do not have to encounter this place anymore.

Long lines to check in and really slow service.
We missed the bus because we were in line to check in our bags for more than an hour. The other two times we traveled with them we had bad experiences too. They use «Camiones Americanos» for some of their routes, and if you are going to Los Angeles –El Paso or vice versa or anything in between, that’s going to be the case.
They over sell tickets and there is no assigned sits, and since the buses arrive with people already on board its not uncommon to not be able to board the bus you buy the ticket for. If this happens they simple tell you that you have to weight till the next bus arrives, and this could be minutes to a couple of hours.

This Greyhound station is farily decent. It’s clean, well lit and when buses outside are WiFi capable, that signal picks up indoors as well. This is really helpful to pass the time. The staff is professional here but some drivers passing through here couldn’t make a bus arrive on time if their life depended on it.