FOX Lexus of El Paso

Normally pretty good bit today I had a scheduled appointment first thing in the morning 30 minutes later I still didn’t helped. Not a good day fox lexus

I just took my Lexus here, for an oil change, and tire rotation. They did great, I could not have asked for better service, and our price paid. Roger was great! I am just in ElPaso for the month visiting children and grand children. I would go back any time.
Thanks Mike R Eagle Né

This is the only place I service my LS460! Let me start off by thanking Roger for your 5star service! Thank you sir! Every time I’ve scheduled a service here, Roger has taken great care of me and my car! He always goes out of his way to help. If I’m short on time, I always get a loaner! Most importantly my LS460 is always running like day 1.

Although I didn’t walk away with s new Lexus I did get really good service and the only thing that stopped me was how upside down I would have been I am still trying to figure out how to trade in my Beamer and not have a bigger car payment. However the gentleman who helped us was really nice and tried very hard to get us a deal.

By far the worst Lexus dealership, they don’t even deserve to have a dealership here and it diminishes the Lexus name and standards. I’ve been coming to this dealership for 3 years and whats funny is that if I plan on going to Austin for a visit, I get my cars serviced there too. I even made a special trip to buy my 4^th Lexus in Austin rather than at this dealership.
My first impression of Hoy Fox Lexus:
The staff is not friendly, In particular, Cindy in service and the sales people. I have attempted to make eye contact or smile and I get the cold shoulder. Its like they are burnt out on their job or they just don’t like certain customers. At other Lexus locations, the staff comes out to greet you, help you with your things and get you started with your service, here, you could wait for a long time outside if you expect someone to come out and help you.
Service: I had roof racks replaced under warranty and when I noticed that under the racks, on both sides were scratched up badly from obvious removal of the racks, I was made to feel as if it was something I did. No apology, just made to feel like they were doing me a favor for buffing out the scratches. Then to boot, I had a huge grease hand print on my seat and underneath the glove box, where an air filter was replaced, again, must have been from me right?
I made a suggestion to the service manager that as a customer, my honest opinion was to try to improve the opinions of other customers; that people spend a lot of time waiting on their cars and get bored or would like snacks. At that point they only had water. I thought that it would be nice to see snacks such as fruit, granola bars, rice krispy treats, cookies, juice, soda, upgraded coffee selections and other options along those lines. Maybe even have some nice magazines to read through and a children area. After I made my complaint/​suggestion I saw they added a Otis Spunkmeyer cookie oven but they never have cookies out and the coffee maker is not the most appealing. They have some juice in the fridge but again, not very appealing and no one offers anything, you have to poke around if you’re thirsty.
Glenn, the service guy: God love this man, he is a nice guy but he really screwed us. I had a factory warranty that was going to run out in 2,000 miles and I wanted to get an extended warranty through Lexus, specifically a Lexus warranty. I would have paid any cost to have that warranty and I told him that was what I wanted and also to not pay any deductible. I wanted my navigation screen to be covered in case it went bad, plus my car is a hybrid. I went through Glenn to get the warranty and thought we did a good thing. Here is where we get screwed: he sold us a third party warranty NOT through Lexus with a deductible. I specifically asked for these things and was assured that I was getting Lexus coverage and come to find out that I was lied to. My mom was buying a new Lexus in Austin and when it came time to talk about the extended warranty, the price was nearly double, I thought they were taking her for a ride so to say. When I spoke to the #6 sales guy for the entire Lexus sales team, he figured it out for me. We got scammed by Hoy-​Fox Lexus. I’m sure Glenn made a commission on selling me HIS warranty and not the actual Lexus warranty. I doubt I will be able to use this warranty at other Lexus locations and I wasted $ 1900.00 for nothing. Way to go Hoy-​Fox Lexus, shame on you.

Great team — Cindy in service and Patricia in sales are amazing. On my fifth Lexus, pray for my husband :), I’ve never been disappointed. No matter how big or small my issue, they take care of it with a smile.