Enterprise Rent-A-Car

I have been to many cities and rented a car but this place by far was the friendliness car rental place and the easiest. It took no more than 10 minutes to check in and get in my rental. It was a very nice Buick lacrosse. As I returned it, I had my receipt and the clearance in my hand before I got my things together and the gentleman took my bags out of the trunk for me.

Friendly staff. I was able to get my car in minimal time and be on my way. Check in was just as easy. I was given a receipt in the parking lot, then a complete summary arrived in my email.

We rented late in the evening. The man and woman at the desk were extremely friendly. We rented an economy car for a decent price and we were given the choice of two great upgrades for the same price. Rental return was a quick and easy process as well. The lady working the return was also friendly and quick!

I have rented frequently from Enterprise, and the experience has always been good. I reserved a car in El Paso, and had to wait about 10 minutes for a car to be ready. Thankfully, I was not trying to make an appointment, so it was not terribly inconvenient. I understand that things happen. However, the outside of the car was very dirty. It looked like it had been run through the car wash, and then left to dry, and accumulate dust. The car, the side mirrors and all the windows, with the exception of windshield were filthy. When I returned the car the attendant asked about my satisfaction, and I told her about the car being dirty when I picked it up. She took $ 20 off the bill, which I appreciated.

Again! The last time I was here, I had a great experience. A year later, I rented from them and had the same excellent customer service that I received before. If this was just friendly and efficient, I probably wouldn’t be writing a second review. The manager, a different one from my last visit (Relles?) really went out of his way to smooth out some issues that I was having with my trip. None of these issues were Enterprise’s problem but he was very flexible and came up with some creative ideas. I had questions about my rental agreement. When I called the main Enterprise number, they were professional but not really engaged. Later, much to my surprise, the manager called because he’d seen that I had a question and wanted to make sure that everything was worked out. After talking with him, it was worked out. Of course the rest of the staff was on their game too. These days, not being actively rude constitutes acceptable customer service. This location reminds me that real customer service still exists.

First time renting a car on a vacation trip. Process was smooth and easy, minus the El Paso heat. Minus 1 star for rattling speakers in the Jetta I rented.

Enterprise is the best! It is just a fact. The agent at the counter was polite and efficient. I rent often and always get great service. I even rented for a week in Costa Rica in November and got the same great service.

Excellent service! They are very accommodating. The staff is courteous and friendly.

Made a reservation 2 months in advance for 09÷04÷15. 1^st our flight was delayed 30 min. and arrived at 10:40. Reservation was for 10 pm. Not their problem and I understand that. The issue was they overbook, sold out, and DID NOT honor any left over reservations. Spoke with manager Tatyana and stated there was nothing they could do and could only honor corporate accounts. I made my reservation through beneplace. I asked for taxi fare voucher and stated I needed to come in the next day and it would be taken off our rate. Asked her when I would get my rental and she stated for me to come in the next day at 6 am. We arrived at our hotel at 12:00 midnight. We had been arguing about their terrible customer service for almost an hour then decided to leave. Cab fare was $ 15. A little too much. Next day I was there @6 am waiting for a car, which I did get with only an eleven dollar discount. WTF! But I just needed a car. I had spent another $ 11 with Über from hotel to airport. I just needed a car. No apologies, nothing. Another customer behind me commented this is common practice at this location during holidays. Yikes!!! Better make sure I get the first flight in next time to avoid this. Oh, and yes national 1800# is useless

Always use Enterprise in El Paso to rent a car. The service is always good. I wish they had options during the reservation process to decline additional insurance and their gas refueling policy. I have used them multiple times and the cars are always in good condition and working properly. This last time I rented a car from them, the «Oil Service Required» message came on and the keyfob’s battery died. They were only minor issues. I would definitely continue to rent cars from Enterprise.

I chose Enterprise for this trip since I needed to drop off at an off airport office and get a ride to the nearby bus station. Rented a nearly new Corolla that drove beautifully all over southern NM and El Paso for 4 days.

I have usually had a good experience across Enterprise at multiple locations, but on my recent trip to El Paso, I found myself quite annoyed with the guy at the desk. He asked me what brought me to El Paso, and when I cheerfully responded that I was visiting my mother, he seemed uninterested and responded with a grunt while he was filling out paperwork. Then he proceeded to give me the hard sell on insurance and gasoline. If you looked at my past history, you would see I never bought these things the last 10 times I rented a car, so why give me the hard sell now? I had to tell him three times that I didn’t want the insurance and twice that I didn’t want the gas. Usually Enterprise is better about trusting that the customer knows what they want. I am not sure if El Paso has more of a hard sell philosophy or if it was just this one charmless employee.
Anyway, the rest of my experience was good. The people in the lot were friendly and helpful, and the car I got was great and in good condition. Past the front desk, leaving and returning was quick and easy. I will go back to Enterprise again next time I go to El Paso, but I hope that the front desk service can be improved or that I just got unlucky this past time.

We arrived at the ElPaso airport with a car reservation & we found ourselves in a Seinfeld epsisode… another car service had our reservation but did not keep our reservation! We were a family of 7 with luggage & an Eneterprise Assistant could not help but notice our situation. Fabian, your representative, kindly began to such out a car for us while my husband was still at the Budget counter… then he caught my eye and said he had a van to rent. He was so very helpful, we rented the perfect van for us and he gave us some great travel info regarding Carlsbad Caverns. Thanks to Fabian !!! Great customer service plus he was looking out for his company to make a last minute rental.

Excellent service! Great vehicle! I would have given them a five if not for two things: 1) We were left to our own devices to wonder the lot looking for our vehicle and 2) very confusing, dare I say disorganized, return process. The desk service was a five… the vehicle was a five… But the parking lot was a 1!

I’ve used Enterprise for years and am pretty firm on the type of car and options I want, which makes the process less time consuming. We were greeted by professional and polite agents who provided directions and interest in our trip.

PLEASE READ FULL REVIEW FOR THR HAPPY ENDING: Arrived at 1:10 for 1 pm reservation. We were told there were no cars available and 9 people ahead of us. A woman who had been waiting since 10:30 got her car at 1:37. They get you by having you complete the paperwork «so you are in the system». We may be here forever. Very unhappy. It is now 2 pm and we are nowhere near the head of the queue.
UPDATE — not long after I posted this a slew of cars arrived, apparently ferried out from the downtown office. Several management types were suddenly on hand and one even pushed my wheelchair out to the car, giving us «reasons» for the problem all the way. On the fly the counter guy told Spouse he could bring the car back empty and we would not be charged. We will see. When I get home I will follow up with their corporate office as requested below.
Car BTW is fine except for a slow leak in one front tire. Which turned out to be slit on sidewall and required a new tire.
POST TRIP UPDATE — they gave us free tank of gas (let us return it empty) to compensate for the long wait. Then when we returned the car the attendant told us we would not have to pay for the new tire AND, unasked, he gave us a courtesy discount. I am impressed with their customer service. Changing star rating — because customer service goes a long way with me.

The reservation process was simple and straightforward online.
When arriving in El Paso, I was greeted by a friendly agent at the counter.
She actually took an interest in my plans for the trip, which was a nice touch.
The only two Cons from the whole experience was the number of questions/​options for insurance, fueling, etc. and the car itself.
I ended up with a VW Jetta which was one of the cheapest made cars I have ever driven. (So much for German engineering.) :-)
Overall a great experience. I would recommend and will continue to use Enterprise.

BEWARE and SCARED
I booked this reservation through USAA with whom we get a discounted rate.
After arriving exactly 15 min later than the assigned picup time (10 AM) the desk not only says that there are no more vehicles, then they go to another agency and get a «Damaged, Dirty» vehicle which smelled of cigarettes and Alcohol telling us that it.
On top of that front desk tried to insist that we have extra insurance to the tune of $ 160.00.
When confronted they obviously acted defensive it was only after I called corporate to complain that they became more helpful and I use that term lightly.
They corrected the price but insisted that they could do NOTHING about the DIRTY BANGED UP vehicle that we were forced to leave with if we insisted on renting with them.
THANK YOU FOR THIS VERY MEMORABLE EXPERIENCE

I’m writing here in to ding the regional manager, Tanya Lopez. ZERO STARS!
DO NOT RENT FROM ENTERPRISE Rent-​A-​Car under EAN HOLDINGS, LLC, 1210 Airway Blvd., El Paso, Texas, 79 925‑3621. EVER!!!
On June 17^th, 2013, my mother’s Mercedes was crunched in the back bumper in a hit-​and-​run. My mother is insured with USAA, so we arranged to the have the car fixed at one of their approved vendors. We chose Hoy-​Fox Mercedes repair shop (they have always given us superior service as well.)
Everything was going great on Thursday, July 25^th when we took the car into your repair shop. USAA has a deal with ENTERPRISE to provide us with a rental car with no out-​of-​pocket expenses via DIRECT-​BILL, while the Mercedes was in the shop being repaired. The ENTERPRISE driver picked us up and we went to get the rental car, with disastrous consequences.
The temperature was in the 90’s and the only agent in the office was a gal named Karla. There were 5 groups of people in the office, waiting, and it was stifling. Honestly, the place was so hot and stifling, I felt like I was in James Arthur Ray’s fatal «sweat lodge» in Sedona, Arizona. At one point, I mentioned how hot it was and Karla exclaimed: «Oh, yeah, I forgot to turn on the air conditioner!» My mother cannot take heat, so after Karla turned on the A/​C, the temperature dropped, and the second hour of waiting was a bit more bearable. Karla never got off of the phone, at times she was chatting with a friend.
We sat in that office for two hours waiting for a car. Karla had no cars for us. Ummm — isn’t that what a RENTAL CAR COMPANY is supposed to have — RENTAL CARS??? Just like the air conditioning mishap, Karla also forgot to call and ask for cars. When I asked Karla for the phone numbers so I could call for a car, she refused to give me any numbers. She gave me the number to the ENTERPRISE regional manager, Tanya Lopez — (915)474−5823. However, Karla was not too busy to talk to her pals on the phone. Sadly, the El Paso International Airport is about a mile away, and all the cars were there. The ENTERPRISE driver could have driven us to where the cars were. But Karla refused to help us, and she was still chatting with friends.
My mom and I were trapped. There were no cars. There were trucks, but they would not give those to us because they needed to be washed. A younger man appeared in the waiting room to return his car — a red Toyota Camry. I jumped up and said: «I’ll take it!» Nothing more happened for another 30 minutes.
I started to call USAA to get some relief. Finally, the ENTERPRISE manager appeared. He told me his name was Alfredo Heredia. I asked him why we were trapped in a stifling waiting room, with no cars at a rental car site, and he told me that everyone called in sick and he had no one to drive the cars to our location. (ummm — the manager, Alfredo Heredia, or the regional manager, Tanya Lopez, couldn’t have driven cars??) I asked him why he didn’t fire Karla for goofing off with her pals on the phone while 5 groups of people were waiting for cars? [There were a couple of soldiers from Ft. Bliss in uniform; a younger couple, and older man with his family; a younger man who was alone; and us.] Mr. Heredia looked down to the ground and said: «Everyone needs a job.» Really? Even Karla who couldn’t turn on the A/​C, or put her buddies as a priority over ENTERPRISES’ customers? Mr. Heredia finally gave us a Toyota, with half a tank of gas, dirty on the inside, and covered in suds. By that time, I would have taken a saddled camel to get out of there!
We waited two hours! We were trapped with no way to leave the premises and no one to help us. NO ONE!
DO NOT go to this den of incompetence! This place has the WORST CUSTOMER SERVICE on the planet!

At this small airport, the service is pretty good. I booked my reservation on their website, and when I asked about the free additional driver with Costco membership, they told normally I have to book through Costco, but they waived the fee for me anyway. That was nice.
I got a Ford Escape for our climbing trip, and it was a leather seat, sirus radio, fully loaded fun.
Everything including return was easy breezy.