Einstein Bros Bagels

I’ve eaten at a lot of these throughout the country, because I can count on consistent food quality. They do a great job with this, and this location is no exception. Unfortunately, that’s where it ends. It’s really not very clean, and in the 4 hours I spent here I barely ever saw anyone wipe tables or sweep. All I really saw was a lot of hormones as the lone male breathed down the necks of each of the 4 females, as they took turns bringing in their meals from neighboring restaurants and eating them in public. If this manager tolerates that, then they should themselves be fired.
Everyone waited far too long for their food, and the men’s room was out of every paper good it can hold. Really? I used napkins from the lobby to dry my hands. If the staff had even a little more sense of urgency it could be a contender, but I’m afraid there’s little to persuade someone to come here instead of the Starbuck’s a short distance away.
It’s about as low as an Einstein’s gets. Shame on the franchisee and manager (s) if they knowingly operate a place this way; my condolences to them if they don’t, as there’s a lot of slackness happening right under their noses. They are clearly getting what they pay for, and so will you.

I actually like Einstein brothers. But with only two full booths available, should one of their employees take it up by herself at lunch hour? I was told her name was Deleilia (sp). Spent most of her time on her phone. Not customer friendly.

The bagels are great but we hired them to cater a teacher appreciation breakfast and they came 45 minutes late, long after school had already started. The driver blamed an accident on the freeway for his lateness but when I looked on google maps, there was no accident, just inefficiency and lack of concern for their patrons’ needs all the while expecting a tip. Um, no.

Food is good, fresh, and made in a timely manner. Customer service was also satisfactory. The breakfast bagels are amongst some of my favorite for the on the go morning. The only complaint I have is the workspace behind the counter with the food doesn’t exactly look clean. But the majority of employees at this location look like children.

Awesome bagels. Good coffee. Nice, clean location.
I knock two stars because they seem to always run out of flavors fairly early in the morning and are never prepared to replace their stock in a timely fashion. You know your onion and garlic bagels are going to be popular, get it together. It’s understandable to be out of a few items right before they close, but not an hour after opening.
Their staff at times also seems like they’re unhappy to be there. On one visit I ordered a box of their bagels for my work crew, and they asked me if I wanted them to be sliced. When I said yes, the girl at the counter seemed rather annoyed that she had to cut the bagels (which is just tossing them into a machine that does it for them).
Overall, legit bagels and bagel sandwiches, just hope they have what you want.

I was extremely disappointed because we ordered what we wanted, paid for it, then sat down. After five minutes someone came over and said that they ran out of the bagel I had ordered. I would think that the person taking our order and payment would know if a particular bagel was sold out. My husband got the bagel with egg, cheese and bacon. It was prefab, right out of the cellophane. The cheese wasn’t melted and the egg and bacon had been microwaved to be warmed up. When my husband went to get our refund they didn’t seem to care, even though it was the same person that took the order. My husband suggested to go to The Bagel Store, even though it is not a convenient drive but they always have what I want and it’s delicious!

Only giving this location one star because that’s the lowest I am able to select. This establishment is the epitome of inefficiency. The staff appears overwhelmed and incompetent when more than three people are waiting to order. Also don’t be fooled by the bagel selection that you see at the counter when you order. Depending on who takes your order and their sense of urgency, you may get a visit to your table to tell you that your selection is no longer available because someone five customers behind was able to get it first. Makes no sense right, didn’t to me either. So save you time and try another bagel place, this place is not worth your money or frustration.

I just walked out of this establishment empty handed. I understand that there could be a mad rush on Mondays due to the $ 6 bucket deal but to be told that they wouldn’t make more bagels at this time is astonishing. Bagels is what they sell.

food and drinks 5 STARS
service 0 STARS
kids friendly 2 STARS
Excellent service is not really all there but maybe they don’t get pay well, the supervisor is not really doing his job, maybe the owners are never there who knows it could be any of these excuses, an example of what i’m trying to point out is the fact that when i order my 13 bagels every Monday, they do not offer to slice them, also they do not put paper inside the box before they place all my bagels in, causing some of the seeds to fall on my seat or on wherever area i place my box inside my vehicle, other than that they get 5 stars on the product is delicious.

This place just doesn’t get customer service.
Proximity to my house is the only reason I keep coming back for their bagels, but even that is not enough to make me go back,
Please, somebody open up a half-​way decent bagel shop on mesa that knows what customer service is all about.

I loved the fact that they opened an Einstein Bros Bagel place on the westside. The only other one on the west was inside of the UTEP bookstore, so it wasn’t something convenient to go to.
I love this place, always had to have some when I went to the Phoenix area, so it was wonderful they opened it here.
I can’t complain about the food, they have soooo many options and flavors of cream cheese and their coffee is WONDERFUL. They have seasonal items, as well as year round favorites.
The only thing I can complain about? The place always seems a bit dirty. It seems like the staff is «too» busy to sweep or clean the crumbs and the coffee area. This is always kind of a turn off for me because a restaurant is supposed to be clean, otherwise you picture the kitchen being the same or worse!
I still come back — although I’m a local supporter so I like to go to Bagel Shop too, but I think people may be turned off by this from what I see in other comments.
Overall, great food.

Food is fine, prices are fine. Problem is service and respect. Main issue, not family or child friendly. Now listen up those without kids because it comes down to cleanliness and sanitary issues with some of these.
1. No changing table or table of any kind in bathrooms to have a sanitary place to change a baby. Now you might think no big deal, wrong. They refuse to put one in, so what does that mean — baby gets changed in dining area, yes non parents, this affects you. Do you want to eat where a baby was just changed. We have to set the dirty diaper down, we have to touch things between change and going to bathroom to wash hands. Filthy. We have asked and management does not care. Maybe if enough patrons realize they might be sitting somewhere where a dirty diaper had been and complain management will listen. A flat high surface in bathroom will suffice, a actual changing table, better.
2. TRUE STORY: Mom has thirsty toddler and she forgot sippy cup. I know, terrible mom. But mom has bought coffee and using her own cup, a sandwich, fruit and a bagel for toddler. Toddler is so thirsty from bagel, mom asks for a cup with a lid so she can use straw and keep toddler dry, hopefully. Store said no. Seriously, a cup with a lid, no. Another mom goes ahead and uses water cup they provided, no lid and baby and mom ended up wet. You want a toddler to be thirsty, yes. We don’t care. Mom drinks coffee and has no desire to steal your f$%k@*g soda.
3. Toddler is now very thirsty so mom begins to breastfeed since she can’t get cup with lid on it. Mom gets dirty looks from staff. Yup. Dirty looks. For keeping toddler hydrated in the dry desert southwest.
4. Play area for kids. Filthy and gross. Rug looks like it has NEVER been clean. There is a plug outlet in the play area that is exposed.
I think their goal is to harm babies? No place to change diapers, refusal to help them have water, making them feel bad for having some breastmilk, dirty play area with exposed electrical outlet.
El Paso is a baby town. Kids kids kids everywhere. Einstein has no care in the world for their littlest and future customers. These are little things that really won’t break their profit margin and would increase customers. I will warn the parent out there to avoid this place and that will hurt their profits.
Please speak up or refuse to go. Please eat local. We have bagel places in town that treat customers far better than this Einstein location.

You know, I read most of the other reviews to see what the consensus is and I enjoy disproving what others have written, especially when it is glaringly wrong, compared to my experience. That being said, I was kind of taken aback by the reviews regarding service; I’ve been here many times before (although this was my first check-​in and review) and I know that the food/​drink here is top quality and delicious, but have never had lackluster service.
Today I ordered a six cheese double toasted salmon smear with a coffee refill. When the girl asked if I wanted a fountain drink, that should’ve tipped me off to the fact that she didn’t hear me well, and maybe asking her to repeat the order wouldn’t have hurt. Hold that thought – I will return in a moment.
So the service is really limited to the counter, or if you need them to remake the order for whatever reason, or if you need them to refill something at the beverage bar… but they are constantly working on the bev bar, so that has always been a non-​issue.
They brought my bagel to me, with a micro-​thin layer of shmear, which I sent back for another shmearing, which the nice girl did happily. I went to the counter so she wouldn’t have to walk back, and picked it up there.
Okay, back to my last thought. I bit into the bagel and… guess what… Not Toasted! Now I walked back to the counter again to have them fully remake the item, which they did without hesitation. The girl that took the order even apologized, which wasn’t necessary, but very polite and pro-​customer-​service of her.
So, after remaking it, the bagel was exactly what I wanted, delicious, savory, crunchy, hot and cold, all at the same time.
So, as far as customer service goes, everybody makes mistakes… it’s how they fix it that matters. And, here, their service was fine, maybe they just need to tweak their order accuracy a little. I will continue to come here for my bagels and would be happy to write an update with whatever changes they make to this nice establishment in the future.

The pastries are fantastic! The service is deplorable. There seems to be no training or management of this place and they could care less about you as a customer. On multiple occasions I’ve waited over 15 minutes for coffee because no one would go and make it, even though there were 6 people behind the counter.

Even though bagels are the food of the Gods, there are literally only two companies that specialize in bagels in the El Paso area… The Bagel Shop and now Einstein Bro Bagels. I still have a whole lot more to try at Einstein Bros Bagels, but for my first experience sitting down in an actual brick and mortar EBB I gotta say «I like.»
This is a great little spot to get some work done at. Lots of tables and a few chairs that sit in front of a TV that (on my trip) plays the news. Oh and there’s a cute little fireplace. For the most part, I like what I saw. But there was one area that I decided was best to keep my back to… there is a kids section with a play thing that just seems so out of place. First of all, it’s one of those weird toys where kids just move different shaped wood blocks from one end of a spirally metal pole to the other. You know, the toy that you usually see at a family doctor’s office… the toy that you hated as a kid, but were oddly drawn to it… yeah, that toy. I mean it’s not a bad toy for a kid if his only other option is the news, but it’s not like any kind is begging their parents to take them to EBB just so they can play with it. It almost seemed like something management decided to do at this location, but not something I’d find at any other EBB. It just seems strange. But regardless, I could still see myself spending a morning here… most likely with my back to this odd structure squeezed in between a table and the drink dispenser.
I’ve been to the Fort Bliss EBB before, but it’s part of a food court so it’s a different kind of experience. This gave me real contrast to what EBB’s are actually like on the inside and if I was basing this solely off their bagels, I probably would’ve given four stars… maybe more. But one thing I didn’t like about this EBB was how dirty it was. We came in after 9 AM, but the place was a bit of a mess. I understand they open pretty dang early, but there were definitely enough employees on hand that at least one could’ve done some cleaning up. The tables had crumbs, the floors had pretty large pieces of food, and my OJ had dirt on the lid (they package the juice days in advance and keep it in a open-​face refrigerator, but that might need to be rethought if dirt is getting all the way up there). Not a good look, but I don’t know that it’s completely deterred me from at least picking up a bagel in the morning.
I’m a big fan of their bagels and I love that they offer a wide variety. I had only ever had the bagels with cream cheese, but they offer an assortment of other things like sandwiches and salads so I decided to go all in and get the Nova Lox on an onion bagel. The salmon on this sandwich was fresh and it also came with capers, tomatoes, and onions. I thought it could’ve been crafted a little better since there was only enough salmon to cover half of each of my bagels, only one slice of tomato on each side, and the capers weren’t evenly spaced so some bites were just a mouthful of capers. The consistency from bite to bite was missing, but overall it was an okay sandwich.
I think this is a pretty decent place to grab a bite in the morning or if you have more time, settle in with a book. It has a few quirks, but overall it’s okay in my books.

Ordered 1 bacon n cheese bagel on plain and one large orange juice total was 9 fuckin dollars. how?! It also took over 20 minutes to make Damm bagel. never again

Big warm welcome to the Einstein Bros Bagel on the west side! Conveniently located on N Mesa, it’s brand spanking new, spacious, and clean. The staff are a little over excited right now, but I’m sure that transfers into great customer service in the next few weeks.
I’m enjoying a «low cal» thintastic eggwhite sandwich with asparagus, mushrooms, and Swiss cheese. Their grand opening also means free medium coffee for us caffeine addicts.
I feel like I’m transported out of El Paso when I’m here. although you can see the beautiful Franklin mountains if you choose to look out the big windows that span all three outer walls of the restaurant.
If you’ve never been here, the fun part is picking a schmear to go with whichever bagel you finally decide on. Great way to start the morning, but also a nice café to lunch!