David’s Bridal

I love this, store. Management and, team are so awesome. Very friendly and kind… I recommend this location for a bride looking for her dress, shoes

Not my personal experience but my mother-​in-​law went in a few months ago to get a dress for my wife and my weddings. Apparently the store associate told my mother-​in-​law that they did not carry her size. My mother-​in-​law is on the larger size; however, another friend of ours obtained dresses from another store. Not to mention that this behavior is unprofessional and unacceptable. I haven’t ever chewed out a store associate before but I would have that day. Not surprised to see all the negative reviews at this location.

I was extremely excited to be getting married, and I am not the typical woman who wants over the top extravagant details. I am very simple, and easy to please. Even with that, every time I have been to this store, I have left angry and frustrated. I had first picked out a dress, and I called a few months later to find that they lost my file, they «mis-​entered» my wedding date, and they lost my dress. I was two months away from the big day. I was horrified. I asked to speak to a manager and was hung up on. I called again and after finally getting to the manager, they eventually found it, lost in dresses being prepared for next years dates.
I then decided, well I will change my dress. I had extra money, and they hadn’t done anything to the original dress anyways. I went in to pick another dress after the manager had told me to go in. I was ignored by one of the associates until I asked her if she could help me. Of course she «didn’t have me down for an appointment» so told me I’d have to come back when I had an appointment. I told her I had already spoke with the manager, she rolled her eyes at me and told me «well it’s not here». She did not try to fix the situation or help or find anyone else to help. I asked for the manager and she huffed and walked away. I finally got to pick another dress and finally went to pick it up two weeks ago. I went in, was treated so horribly and rudely that I wanted to just give the dress back. It was not worth all the trouble they had put me through. They were not only rude to me, but to my mother. Of course, I have no time to get another dress, and I love the dress; however, I feel like it will always be tainted by the terrible experience I had every time I stepped into this store. Even the manager was rude and unhelpful.
I am getting married at the end of this month and I can say that I am extremely glad that my times at David’s Bridal are over. I will never go to David’s Bridal again and I will never recommend it to anyone. They have an incredibly high turn-​over of associates and each different person I dealt with was ruder than the one before. Not one person was properly trained, and absolutely no one cared about their customers. They all looked miserable to be there and were never interested in helping.
To be getting married is such a beautiful thing and something everyone dreams of, of course I am still happy to be getting married, but I can honestly say that David’s Bridal has left a bad taste in my mouth and made preparing for my wedding into a nightmare that I never wish to relive again. Everyone deserves to have a wonderful wedding experience and I would never want anyone to go through what I did dealing with David’s Bridal. I hate to rant on and on, but if I can save someone from experiencing what I did, then it’s all worth it. My dress is absolutely beautiful, and I am blessed to have found it but unfortunately the only thing I will ever remember about David’s Bridal is what a horrible experience I had there. I can only hope that they make changes in their staff and training so that they can work on their customer service.

I have never been more disappointed with service before. One of my sisters yesterday went into a davids bridal location in Provo, Ut to get a dress for my wedding. The dress initially was on sale, but because she was going to be in my wedding the associate gave her a $ 20.00 off coupon which was fantastic. After hearing this, my other sister went into this location to get the same dress. She had asked the associate if she could get the $ 20.00 off as well just like my other sister did at a different location and they said no, the dress was more of a «special occasion» dress and that other davids bridal locations do things differently. Regardless the location, every store should operate the same. Especially with how expensive the dresses are here, you know the customer is spending a ton of money at their location so I would expect way better customer service. Do not go here, save your money and get treated better elsewhere!

I’ve been warned many times against going to this location but I needed something asap so I decided to take my chances. I called to get directions and was not told I needed an appointment so I was surprised when the women at the front were inconvienced by my not having one. I apologized and agreed to pick my own dresses and have my husband help me in the fitting rooms. After all that I was very surprised when the assistant manager, Ashley, led me to a dressing room and offered to help with any thing I needed. She also introduced a lady, LaRonda, who was helping someone in a room right next to me. Every time I came out in a dress LaRonda complimented me. Even though I wasn’t expecting help Ashley checked in on me and even retrieved dresses in other sizes for me. At this point I was wondering why my friends dislike this place. I went to browse the shoes and I found out why. The workers in that area ignored me. I was fine helping myself but I couldn’t help but listen to their discussion. They were complaining about Ashley. In so many words they were complaining about her being too friendly to customers and not understanding how the store worked. They said that the managers had been talking about it to. How horrible! Not just talking trash about a coworker at work but to be doing it because she was being nice to customers? Ashley and LaRonda were the only people smiling and enjoying their job. If there were more workers like them then I would come back to this store

I came in and was greeted right away and was asked if I needed help. I knew what I was looking for so I didn’t. I went back to the shoes and didn’t really find what I was looking for there then I realized I needed a backless bra for a dress I am wearing to a formal ball and Courtney approached me and asked how I was doing and if I needed any help. I didn’t see any undergarments on the sales floor so I asked and she helped me choose the correct size and was very prompt and friendly. She kept a smile on her face the entire time she was not at all pushy to get my to buy anything else. I had an overall good experience. The store appearance was also nice. All the associates seemed to have liked where they were working and were dressed professionally. I would recommended friends and family to visit this location. And thank you to Courtney for being personable and making have a good experience. I would request her if I needed an appointment.

I would give no stars if possible. I don’t know what happened here. when it was on gateway, the staff and service was great and I had bought tons of dresses from them for different occasions from my quincenera to prom. now the staff is inattentive, and act like you are annoying them. the store could be empty and you can’t even find someone to help you try on a gown appropriately. both of my visits to this store recently have left me almost in tears from frustration. take your money and business elsewhere.

not much to choose from when it comes to beautiful dresses … The store is small. so far they have been prompt on delivery dates and were able to fit me in that very same day to get my dress altered.
make sure to keep your eye on the staff while your in the dressing room… Because you might need to get zipped up and their is no one to be found! keep your service helper close.
ask for a bra If you don’t go in with one. They won’t offer one right away.
altercation crew were extremely nice! They helped me and made the dress form fitting. All smiles from Ana the seamstress.

Horrible service, horrible staff, horrible experience… I’ll take my business online and pay the shipping rather than ever stepping foot in this branch ever again.

Probably the worst shopping experience and customer service I have experienced:(
Not only were they pushy about trying to get me to buy a wedding dress, but when I ordered my bridesmaids dresses from them, the follow-​up service was horrible!
They gave my maid of honor a hard time when she picked up her dyeable shoes and shawl by first telling her they were never ordered, and second, claiming they were not paid for once they found them. I complained to customer service at the corporate headquarters and hopefully they will do something about it because when we went back to finally pick up the maid of honor’s dress, they could not find her dress and it ended up in the alterations department. Ugh!